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Flaw with finish around keyboard

9624 Views 39 Replies Latest reply: Dec 8, 2006 6:57 AM by m0k78hp RSS
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groomsy Calculating status...
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May 18, 2006 9:02 PM
I have had my Macbook Pro for a few months now, and I absolutely love it. It's beautiful... until now. There is a small blemish at the bottom of my keyboard, below the space and apple key, as though the finish is peeling off. Is there anything I can do to get it fixed? I know it sounds trivial and I probably sound like a dick, but I did pay 2000 dollars for this laptop, and I really would like to have it looking nice for years to come. Thanks, and btw, is their anyone else who has noticed this?

http://web.mac.com/todd.grooms/iWeb/Site/MBP%20Finish%20Flaw.html

Here is a pic of what I'm talking about. Thanks again.
Macbook Pro, Mac OS X (10.4.6), 1.83 GB/1 GB
  • Peter K. Grether Level 4 Level 4 (2,885 points)
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    May 18, 2006 9:26 PM (in response to groomsy)
    Hi groomsy,

    There is no finish on the Aluminum that should be coming off. Are you sure it's not something foreign that is ON the Aluminum, that you can take off? In that spot, I can't see how anything could come off. Either way, you need to call Apple and have them fix it.
    Macbook Pro 2.16 GHz Intel Core Duo, 100GB 7200, 2GB DDR2 SDRam, Mac OS X (10.4.6), 5G iPod, 20" ACD
  • sbuxton Level 1 Level 1 (15 points)
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    May 30, 2006 7:05 AM (in response to groomsy)
    I can confirm this on my new 17 Macbook Pro

    Right below the arrow keys is a small spot that appears to be peeling. It is very annoying. I will see what the Apple says on this one
    Mac OS X (10.4.6)
  • addlepated Calculating status...
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    Jun 8, 2006 5:22 PM (in response to groomsy)
    Mine's doing exactly the same thing right under the keyboard.

    http://gallery.addlepated.net/Miscellaneous/IMG_1505

    It's just over a month old.
    MacBook Pro 15", Mac OS X (10.4.5)
  • Rick Bolton Level 4 Level 4 (1,125 points)
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    Jun 8, 2006 6:41 PM (in response to addlepated)
    Looks to me like the area has been scratched back and forth - I do not see anything that I would call "flaking".
    Quad G5, FPiMac 1.25, Mac Mini 1.66, Ti PB 400, Indigo Clam 366, iPod Video, Mac OS X (10.4.6), Canon 20D DSLR, i9900
  • addlepated Level 1 Level 1 (0 points)
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    Jun 8, 2006 10:01 PM (in response to Rick Bolton)
    It started as a piece that flaked off - I rubbed it because I thought there was goo or something stuck there that was coming off, and it turned out that it was the finish.
    MacBook Pro 15", Mac OS X (10.4.5)
  • adimitri Calculating status...
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    Jun 8, 2006 11:52 PM (in response to groomsy)
    Yes, I had this same exact problem with my Powerbook. I can indeed vouch that this does not occur from scratching, but does seem to flake off over time. In fact once it starts getting bigger, it starts flaking off faster and faster.

    However since Apple claims that they don't use any paint on the Powerbook or MacBook Pro from my experience they will replace the bezel if you bring it into the Apple Store or send it in for repairs. Its considered a defect, I believe.
    MacBook Pro, Mac OS X (10.4.6)
  • m0k78hp Calculating status...
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    Jun 11, 2006 2:49 PM (in response to groomsy)
    I have exactly the same problem just after 2 months. As it was darker, I thought it was dirty and while I was cleaning with a soft flanel, the paint peeled of.
    Did you manage to get it fixed or did apple raise the "Cosmetic Issue" flag?


    Macbook Pro   Mac OS X (10.4.6)  
  • Digital Dude Level 4 Level 4 (1,685 points)
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    Jun 11, 2006 4:43 PM (in response to groomsy)
    Appears to be another quality control issue with Apple. I’ve had similar rub-off finish issues with my Motorola Razor cell phone but it took more than a year of heavy abuse before it started. I wish Apple would contract with Motorola for production of the MacBook series. In any event, good luck on that one.
    Regards,


    2.16 MBP (FW 1.0.1) Week-12 build   Mac OS X (10.4.6)   G4 Tower (OS 9/10), Dell 620 WorkStation (XP Pro), Gateway P4 (XP Home)
  • gumbercules Calculating status...
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    Jun 29, 2006 4:45 AM (in response to groomsy)
    mine is starting to do this as well, the finish is just wearing off. im gonna call them today and see whats up.

    http://imagehost.bizhat.com/show.php?id=203808
    Macbook Pro, Mac OS X (10.4.6)
  • m0k78hp Level 1 Level 1 (0 points)
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    Jun 29, 2006 6:06 AM (in response to gumbercules)
    I really had to insist but they finally replaced the top hard case. Their 1st reaction was, no, it's a cosmetic issue. The 2nd reaction was, we will fix it but you have to subscribe to ProCare. Finally they accepted.

    Good luck

    Macbook Pro 15" 2.16   Mac OS X (10.4.6)  
  • m0k78hp Level 1 Level 1 (0 points)
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    Jul 18, 2006 7:43 PM (in response to m0k78hp)
    Less than a month after they replaced the top case the paint is already becoming darker and darker at exactly the same sport than before.
    The root cause is still there. It wasn't a defective top case. Of course they are likely to say that cosmetic issues are not covered by the guaranty

    I'm quite disappointed, I really have the feeling that I became an Apple beta tester.

    Macbook Pro 15" 2.16 7200 rpm   Mac OS X (10.4.6)  
  • JacksonCannery Calculating status...
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    Jul 18, 2006 9:38 PM (in response to addlepated)
    I thought it was some dust so I tried rubbing it also, but i soon realized what I had done! scarred my macbook for life. =-(
    Macbook Pro, Mac OS X (10.4.6)
  • Mike Nowak Level 1 Level 1 (30 points)
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    Jul 24, 2006 3:44 PM (in response to groomsy)
    I just had the same problem occur. I tried to wipe off a smudge below the right side Command key and the finish just came right off. I have a case in with Apple right now -- no resolution yet. Is it possible to replace the bezel without replacing the whole top case?
    MacBook Pro 2 GHz, Mac OS X (10.4.7)
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