Chris T Miller

Q: How to fix crashing iWork apps after updating to 10.9 Mavericks

This issue is caused by certain fonts within your Fontbook that are casuing iWork to crash.


What you will need to do is:

  1. Backup your font collection

  2. Restore Standard Fonts


Additionally, you might want to backup your existing fonts before moving forward by:

  1. Selecting all existing fonts
  2. File > Export Fonts...
  3. Save the fonts collection anywhere on your computer

 

Then you will be ready to restore stndard fonts:

  1. Select File > Restore Standard Fonts...
  2. Launch Pages, Numbers, or Keynote

Screen Shot 2013-10-24 at 11.54.36 AM.png

Pages, Numbers, Keynote, Mavericks, OS X Mavericks (10.9)

Posted on Oct 24, 2013 9:09 AM

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Q: How to fix crashing iWork apps after updating to 10.9 Mavericks

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  • by kreikem1,

    kreikem1 kreikem1 Oct 24, 2013 9:24 AM in response to Chris T Miller
    Level 1 (0 points)
    Oct 24, 2013 9:24 AM in response to Chris T Miller

    Worked for me! Saved the day!

  • by Chris T Miller,

    Chris T Miller Chris T Miller Oct 24, 2013 9:31 AM in response to kreikem1
    Level 1 (0 points)
    Oct 24, 2013 9:31 AM in response to kreikem1

    Glad it helped!

  • by taintworkin,

    taintworkin taintworkin Oct 24, 2013 5:45 PM in response to Chris T Miller
    Level 1 (0 points)
    Oct 24, 2013 5:45 PM in response to Chris T Miller

    IF that doesnt work try:

     

     

    Home folder permissions on my account had been set to Read Only for the owerner (how does the owner get set to Read Only, makes little sense for such a need however it is a computer)

     

    Settting permissions back to Read and Write and applying them down fixed all my problems. Everything now is working as it was before the upgrade to Mavericks.

  • by martokax3,

    martokax3 martokax3 Oct 24, 2013 7:22 PM in response to Chris T Miller
    Level 1 (0 points)
    Oct 24, 2013 7:22 PM in response to Chris T Miller

    thank you ! this worked for me !

  • by taintworkin,

    taintworkin taintworkin Oct 24, 2013 7:25 PM in response to martokax3
    Level 1 (0 points)
    Oct 24, 2013 7:25 PM in response to martokax3

    Awesome, spread the good word as Im sure others are suffering the same fate...

  • by DallasTexasAggie,

    DallasTexasAggie DallasTexasAggie Oct 25, 2013 4:42 AM in response to Chris T Miller
    Level 1 (0 points)
    Oct 25, 2013 4:42 AM in response to Chris T Miller

    Before I copied, erased and reinstalled my fonts, and even though I the font I was using for my Keynote Presentation (Century Schoolbook) was listed in the program's drop down menu, I first checked to see if the font was in the Fonts folder; It was not.  Also, the problem with the screwed up font happened AFTER I installed Maverick but BEFORE I updated iWork applications, so I knew that the problem was with my Maverick upgrade.   I found a free version of Century Schoolbook on the web (http://www.fontspace.com/category/century%20schoolbook), and downloaded it.  I did have to rename all four of the font files after I downloaded because the file names were different (Since Century Schoolbook is the name of the font in the menu, I figured that the name needed to be exact for Keynote to find it again). I restarted my computer (not sure that I really needed to, but when in doubt) and after a quick prayer, I opened Keynote up again, and the file, and it was back! 

  • by deancs,

    deancs deancs Oct 25, 2013 9:12 PM in response to Chris T Miller
    Level 1 (0 points)
    Oct 25, 2013 9:12 PM in response to Chris T Miller

    Worked for me, many thanks.

     

    I tried deleting all user fonts first, but this didnt work and needed to Restore standard fonts

  • by dmode,

    dmode dmode Oct 27, 2013 7:21 PM in response to Chris T Miller
    Level 1 (0 points)
    Oct 27, 2013 7:21 PM in response to Chris T Miller

    didn't work for me... another solution please

  • by Cris Berman,

    Cris Berman Cris Berman Oct 28, 2013 4:07 PM in response to Chris T Miller
    Level 1 (135 points)
    Oct 28, 2013 4:07 PM in response to Chris T Miller

    Take a look at the post from ubergreg in this thread:

     

    https://discussions.apple.com/message/23570730?ac_cid=tw123456#23570730

     

    Another approach for the font issue.

  • by Goody64,

    Goody64 Goody64 Oct 29, 2013 3:26 PM in response to dmode
    Level 1 (20 points)
    iPhone
    Oct 29, 2013 3:26 PM in response to dmode

    I tried every solution suggested for fixing the iWorks/Pages/Keynote/Numbers crashing issue.  Nothing worked despite all the things I deleted, uninstalled, or changed, or how many times I restarted my Mac after each of them. Finally I called Apple support.  My 2009 iMac 27" is long out of warranty. But I was willing to pay $19 if I had to, to have this issue resolved.  So after an hour on the phone with the most helpful tech support person, it was fixed, on all three apps.  I wish I could tell what the multiple steps were, but I was so intent on just following the instructions given to me, and doing what I was told, I have little recall of what we tried and didn't work, and what we tried that finally made the difference.  I recommend that you all just bite the bullet and call Apple Support.  It'll be worth your time, and your money if that's required for your machine.  Go for it and get on with whatever you do on your Mac.

  • by Tommy Bæk,

    Tommy Bæk Tommy Bæk Oct 30, 2013 1:31 AM in response to Chris T Miller
    Level 1 (0 points)
    Oct 30, 2013 1:31 AM in response to Chris T Miller

    Thanks a bunch for this tip. I was going insane trying to figure out, what caused Pages to crash after update. Works like a charm.

  • by Jo!,

    Jo! Jo! Jan 14, 2014 5:15 AM in response to Chris T Miller
    Level 1 (16 points)
    Jan 14, 2014 5:15 AM in response to Chris T Miller

    Well,

    I hope you don't mind breaking in in this thread.

    I tried the above sollution since iWorks '09 on Mavrics drives me crazy for not working!! (I made the mistake to update my business macbookpro to 10.9, think (as always) that an updat from Apple will be an improvement: NOT).

     

    The given sollution does not work: no fonts are transported tot the folder 'Fonts (Removed)'.

     

    I keep getting the same message (pasted below). I hope someone can help me here!

     

    I think the core of the message is:

    "Dyld Error Message:

      Library not loaded: @rpath/SFCompatibility.framework/Versions/A/SFCompatibility

      Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

      Reason: image not found"

     

    I hope I did not post any sensitive info here (doe not look like it).

    I have tried ecery trick I know, including reinstalling ML in a partition. Previous iWorks just worked. Now it does not work any longer.

    Strange thing is that on my other mac it does. I took a different approach here: This was the first computer I tried 10.9 on, so, being cautious, I started with a partition, on which I installed 10.9. iWorks still works great on the (existing) partition of 10.8.x. version 4.0 works and version 4.3 doe not.

    On the macbook neither works

     

    Can someone help please?

     

     

    Schermafbeelding 2014-01-14 om 13.22.41.png
    the message under 'details' (in English) is as follows:

    Process:         Pages [552]

    Path:            /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

    Identifier:      com.apple.iWork.Pages

    Version:         ???

    Build Info:      Pages-10480000~1

    Code Type:       X86 (Native)

    Parent Process:  launchd [208]

    Responsible:     Pages [552]

    User ID:         502

     

     

    Date/Time:       2014-01-14 13:17:16.947 +0100

    OS Version:      Mac OS X 10.9.1 (13B42)

    Report Version:  11

    Anonymous UUID:  26C1CCBB-EEE5-C596-DEC3-9C848B550678

     

     

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: @rpath/SFCompatibility.framework/Versions/A/SFCompatibility

      Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

      Reason: image not found

     

     

    Binary Images:

    0x8fee4000 - 0x8ff16417  dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

     

     

    Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.41f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920

    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: Hitachi HTS543232L9SA02, 320,07 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS21N

    USB Device: Built-in iSight

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus:

  • by fruhulda,

    fruhulda fruhulda Jan 14, 2014 5:21 AM in response to Jo!
    Level 6 (15,126 points)
    Jan 14, 2014 5:21 AM in response to Jo!

    You need iWork 9.3 on Mavericks. You might need to delete the Pages plist file. You might need to install iWork 09 again and do the updates. Updateis here http://support.apple.com/kb/DL1563

  • by Jo!,

    Jo! Jo! Jan 14, 2014 2:31 PM in response to fruhulda
    Level 1 (16 points)
    Jan 14, 2014 2:31 PM in response to fruhulda

    It took quite some time to test things but I can now review.

     

    So far i did not manage to get pages 4.3 working on my macbook.

    i did manage to make pages run better under maverics on my iMac. Your trick dit work her (sort of).

     

    Somehow there must be something installed with maverics on the macbook that prevents it to run. this is odd really.

     

    coming weekend I have my work cut out: reinstalling (total wipe) the macbook, starting with ML, and then a partition Mavrics. If this works, I'll do the process again and instal ML and upgrade to Mavrics (which is what it is supposed to be now)

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