guitarboy02451

Q: cannot clear deleted voicemail on IOS7

iPhone 4S upgraded to IOS7 - Cannot clear deleted voicemails.

Also, voicemails that I have deleted keep reappearing.

iPhone 4S, iOS 7

Posted on Sep 19, 2013 7:48 AM

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Q: cannot clear deleted voicemail on IOS7

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  • by Brucku,

    Brucku Brucku Oct 18, 2013 5:05 PM in response to lorinjason
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    Oct 18, 2013 5:05 PM in response to lorinjason

    For those in a situation where the voicemail is full (especially if it is a work situation), I found that calling my own Phone # (and thus entering voicemail the old fashioned way) allowed me to "7" the messages and delete the ones I wanted to trash.  This cleared out the storage and elminated the "emergency".  Of course this is still a pain.

  • by Brucku,

    Brucku Brucku Oct 18, 2013 5:08 PM in response to Mikel085
    Level 1 (0 points)
    Oct 18, 2013 5:08 PM in response to Mikel085

    Resetting Network settings does not help.

  • by BobinSCal,

    BobinSCal BobinSCal Oct 22, 2013 9:28 PM in response to guitarboy02451
    Level 1 (0 points)
    Oct 22, 2013 9:28 PM in response to guitarboy02451

    This is a frustrating problem.  Sometimes it works to delete a voicemail, and most of the time, it reappears and nothing seems to work.  I finally did call my own voicemail (hold down 1 on keypad, listen to voicemail, press 7 to delete).  This works but is slow and tedious.  I also re-booted a few times and was successful at deleting 1 or 2 messages before the same problem returned.  I would love to see an easier fix for this issue, or a new system correction issued that does it for me and everyone involved.  I have a 4S and only upgraded to the new system on Sunday morning last after holding back for weeks on doing this.  I kind of regret it now.

  • by Lake Stevens,

    Lake Stevens Lake Stevens Oct 23, 2013 7:33 AM in response to BobinSCal
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    Oct 23, 2013 7:33 AM in response to BobinSCal

    I've now confirmed my solution posted above works on the iphone 4, iphone 4S and iphone 5.  I suspect it works on all devices running ios 7.  It's fast and easy and only takes two (previously unnecessary) steps.  Don't reboot or screw with your network settings.  Just tap a message twice, turning the "Clear All" from gray to blue, and then tap "Clear All".

  • by BobinSCal,

    BobinSCal BobinSCal Oct 23, 2013 8:05 PM in response to guitarboy02451
    Level 1 (0 points)
    Oct 23, 2013 8:05 PM in response to guitarboy02451

    Reply to Lake Stevens.  I understand what you're saying once the voicemail is deleted but before it is cleared from the deleted messages.  However, my problem is the first stage of deleting, and trying to delete the original message once it appears in the voice mail column.  Tapping on Delete makes it move somewhere, and then it returns back onto the list like nothing happened (it does not even go to "Deleted Messages")...  So I am still looking for help to make the Delete buttons work the first time.

  • by Lake Stevens,

    Lake Stevens Lake Stevens Oct 24, 2013 7:12 AM in response to BobinSCal
    Level 1 (0 points)
    Oct 24, 2013 7:12 AM in response to BobinSCal

    Bob, you're on the wrong thread. This thread is for people who "cannot clear deleted voicemails in iOS 7".  You want the thread regarding inability to delete voicemails...

  • by PaulaDenver,

    PaulaDenver PaulaDenver Oct 30, 2013 6:37 AM in response to guitarboy02451
    Level 1 (0 points)
    Oct 30, 2013 6:37 AM in response to guitarboy02451

    I had the same experience and voicemail was 97% full.  Screen kept freezing when I tried to delete messages.  Found 1200+ deleted voicemails in the deleted folder.  The clear all button was blue but would just freeze.  Eventually found that it was deleting about 500 voicemails each time but had to keep turning off phone and turning back on.  After several tries was able to clear all voicemails.  Seems like a pretty consistent problem that has been going on for a while.  They really need to get this fixed.

  • by melted3,

    melted3 melted3 Oct 30, 2013 10:31 AM in response to guitarboy02451
    Level 1 (0 points)
    Oct 30, 2013 10:31 AM in response to guitarboy02451

    So add my name to the list. I can delete VMs just fine even though the performance is not that great when switching from VM to VM. My mailbox filled up and I deleted most of them without incident. I did that by the right to left swipe because that seemed to be the fastest way to do it. However, and this is consistent behavior, I tapped into the deleted messages folder to clear them out completely and the "Clear All" was greyed out. I tried getting out and going back in as suggested by some with no luck. I tried a hard reset of the phone, as suggested by others and the stupid thing brought back all those deleted VMs into my active mailbox! After deleting them all for the second time, I went into the deleted messages mailbox and "Clear All" was still greyed out. I tried tapping on a deleted message, as suggested by Lake Stevens and that turned on the "Clear All" button! Seems buggy Apple, fix it!

  • by melted3,

    melted3 melted3 Oct 30, 2013 10:35 AM in response to melted3
    Level 1 (0 points)
    Oct 30, 2013 10:35 AM in response to melted3

    So it looks like iOS 7.0.3 may have fixed this. I just updated the phone (5 64GB), deleted a message and the "Clear All" button was active. Don't know if the problem is with any deleted message or with large numbers in the deleted box, but I should have a full VM box within the next day or two and I will post again.

  • by adwebinc,

    adwebinc adwebinc Oct 30, 2013 3:51 PM in response to melted3
    Level 1 (10 points)
    Oct 30, 2013 3:51 PM in response to melted3

    I am running 7.0.3 and I am still having the same issue.  I can only get 1 voicemail at a time to delete.

  • by David Green4,

    David Green4 David Green4 Oct 30, 2013 4:25 PM in response to Lake Stevens
    Level 1 (54 points)
    Oct 30, 2013 4:25 PM in response to Lake Stevens

    Thanks, Lake Stevens. Your solution worked for me!

  • by Grobush,

    Grobush Grobush Nov 8, 2013 4:12 AM in response to guitarboy02451
    Level 1 (0 points)
    Nov 8, 2013 4:12 AM in response to guitarboy02451

    I have the same issue. I delete the vmails and the go to the deleted messages and have to hit one of the messages for the clear all to go from grey to blue.  I hit clear all. All looks good. Then a few seconds latter most of the voicemail messages reappear in my visual voicemail.  One post suggested to delete the messages in airplane mode but that doesn't work for me. This is entirely unacceptable. I am on a 5s 10.7.3

  • by rtj111,

    rtj111 rtj111 Nov 15, 2013 12:24 PM in response to guitarboy02451
    Level 1 (0 points)
    Nov 15, 2013 12:24 PM in response to guitarboy02451

    I have the same problem.  VERY Frustrating..

  • by Nalfs,

    Nalfs Nalfs Nov 20, 2013 10:43 AM in response to guitarboy02451
    Level 1 (0 points)
    Nov 20, 2013 10:43 AM in response to guitarboy02451

    Go to the deleted VM screen, swipe to the left on the VM.  Press 'Delete'

  • by adwebinc,

    adwebinc adwebinc Nov 20, 2013 11:27 AM in response to Nalfs
    Level 1 (10 points)
    Nov 20, 2013 11:27 AM in response to Nalfs

    Really?!?  If you were experiencing this issue, you wouldn't make smart a$$ posts like that.  It's very frustrating...

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