TS1398: iOS: Troubleshooting Wi-Fi networks and connectionsLearn about iOS: Troubleshooting Wi-Fi networks and connections
Currently Being ModeratedAug 17, 2013 9:23 AM (in response to lemirotsirave)
Hello there lemirotsirave,
Thank you for using Apple Support Communities!
I wanted to recomend this article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS1398.
I know you have restarted it many times so you can skip that part
- Be sure that you are in range of your Wi-Fi router (access point).
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- If unable to do so, see this article.
- Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
- If not, refer to your network administrator or ISP for assistance.
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
- Note: You will need to enter your Wi-Fi password again if your desired network requires one.
- Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2.
- For AirPort Base Stations, see this article for information about firmware updates.
If the issue persists after this, then I suggest this troubleshooting from near the bottom of the article.
- Check to see if the network is available by tapping Settings > Wi-Fi and choosing from the available networks listed there.
- Note: It may take a few seconds for the Wi-Fi network name to appear.
- Move closer to your wireless router ( access point) and attempt to locate the Wi-Fi network again.
- If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.
- Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
- Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
All the very best,
Currently Being ModeratedAug 17, 2013 9:38 AM (in response to sterling r)
First thanks for your reply. But I if I may, before I posted this query, I have already searched far in the net and I have already found what you have posted and done them also countless times, but to no avail.
As an additional note, I have never upgraded to IOS6. And the phone was ok with my home connection in fact for a year already. But last Aug 14th, the wifi connection went dead. Again, all other gadgets that I have here can locate and connect to my home network without any problem. I haven't dropped the phone either as I am a very careful person. I had the phone in a protective case since day 1.
Currently Being ModeratedAug 17, 2013 10:22 AM (in response to lemirotsirave)
Wow! You pretty much have my exact same problem with the exact same time line. Aug 14th it stopped being able to pick up my wifi. I keep it in a protective case and everything. interesting
Currently Being ModeratedAug 17, 2013 1:19 PM (in response to gmiller1138)
Same her. My wireless went down on the 14th aswell. Under General - about - Wi-Fi address it just say N/A. Tried resetting everything. no luck.
Currently Being ModeratedAug 17, 2013 4:00 PM (in response to lemirotsirave)
Exactly the same as mine woke up on the 14th aug , no wifi, any1 been in to apple ?
Currently Being ModeratedAug 22, 2013 5:43 PM (in response to Tony4s)
Wow that's really weird...now it seemed some units have the same wi-fi expiration date? Well I haven't been to any Apple repair in my area. I don't know if this is a software or hardware issue until someone from Apple sees our posts, that is if they are really reading posts here. I have been reading the other posts in the other communities and it seemed many of us have the same problems. Well Apple should really be serious in handling Apple issues or they will surely loose a large chunk of the smart-phone market if they can't.
Currently Being ModeratedOct 30, 2013 11:52 AM (in response to lemirotsirave)
I have lost my wifi as well, but on October 25, 2013. Have done all of the above steps several times to no avail. I have upgraded my personal 4s to 7.0.3. My company who issues iPhones to employees for work phones has told everyone NOT to upgrade their work phones due to upgrade issues. Closest Apple store is an hour away for me. To repair they wanted a $199 hold on credit card or replace with similar 4s. Why do that when you can buy a new 5s for $199. This could be a way to sell more phones, issue updates which corrupt a percentage of market who then need replacement phones.
Currently Being ModeratedOct 30, 2013 12:46 PM (in response to mfs3168)
Same here, since i updated to IOS 7.03 my wifi is grey, iam without wifi since 2 weeks. I tried every solution and nothing.
Currently Being ModeratedFeb 18, 2014 5:51 PM (in response to lemirotsirave)
What Apple says about this issue is that it happens "in rare instances"
What the heck Apple...can't you read a whole bunch of "Greyed Out" wifi problems posted in the communities and still you claim it happens in rare instances? This issue makes iPhone a dumb phone and not a smart phone anymore. If this issues is isolated, then not a hundred people should be experiencing this kind of problem. But no, I see lots of people with the same issue. And what does your Apple Care centers do, especially here in the Philippines? They say they cannot help those who beleived in Apple products and bought one. What these people can only say is that "sorry". The saddest part here is that, the problem in my iPhone 4S happened exactly a week after my warranty expired. Isn't that fun? This means iPhone hardwares only have a year of lifespan. #@$#%#@#$ after paying a huge amount of money, this is what Apple will give back to its customers. A bullcrap of aftersales experience.
I really hope Apple will look into this. After my experience, I am presonally campaigning my friends not to try Apple. Definitely Apple products are not money-worth.