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wifi greyed out after update to ios7

83817 Views 574 Replies Latest reply: Apr 8, 2014 1:52 PM by jayfo107 RSS Branched to a new discussion.
  • TJBUSMC1973 Level 5 Level 5 (4,650 points)
    Currently Being Moderated
    Oct 30, 2013 10:21 AM (in response to Prokhozhy)

    Prokhozhy wrote:

     

    Hey guys, check out another thread (https://discussions.apple.com/thread/5328365), the discussion of the wifi disease has been going on for weeks, alas still no solution in sight.

    Weeks?  Much longer than that.  It's been years.

     

    https://discussions.apple.com/message/20066437#20066437

     

    It's not because of the iOS directly.  Never has been.  This is a hardware problem, not a software problem.  Software will never solve it.  Software doesn't cause it directly.  It's a side-effect, a by-product.

  • NewsBuddy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 11:13 AM (in response to Evan W)

    Just to be on record. First of you were not there when I was in the store. Then how can you comment on how I treated that person in store. It was a professional conversation, not as you are name calling like "Demonising". All my madness is after the fact that Apple did not agree to this wide spread issue and address it appropriately.

  • NewsBuddy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 11:25 AM (in response to TJBUSMC1973)

    I don't care if you own Apple stock. And don't feel pride here for that. You are not the only person owning Apple stock, it is not you the cause of Apple stock's appreciation. I agree that me not buying Apple products is not going to impact. Think about this, what if 100s of millions have decided the same! That day is not too far if they don't pay heed to problems like this.

     

    The people discussing this issue here are not a happy campers who are ecstatic about Apple. You are here just to enjoy fueling outrage. If that is your moto then this is not the right thread. You better mind your own business of buying/shorting stocks.

  • Evan W Calculating status...
    Currently Being Moderated
    Oct 30, 2013 11:46 AM (in response to NewsBuddy)

    You are correct, I was not in the store. The fact that you keep quoting "Genuis" and making it all caps suggests some things though. Plus I deal with people like you all day long. Just the way you're typing your replies makes you come off a certain way, even if you don't mean it to. If I was the person who had to deal with you, I certainly would not go out of my way, or make any extra effort, to help you out.

     

    Again, this is unfortunate. Having your iPhone work is important. But taking it out on front line technical support is not the way to get this resolved.

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 11:53 AM (in response to NewsBuddy)

    Don't let the PLI bug you, i had the last laugh and despite his bullying I am now the owner of a brand new replacement free of charge because I knew my rights so for all I care hope can run along and smith on me and get this post removed, because I am sorted and clearly he gets off on picking on individuals so appear to be the most frustrated. He moves from post to post repeating the same old same old.

     

    An apple you can report me to my ISP as not sure what that will do as I don't need to post on here ever again and it's not like I have been abusive.

     

    It has been interesting watching this unfold and realising I was not alone in feeling I needed to stand up for my rights and beliefs I had not caused this.

  • Evan W Level 1 Level 1 (20 points)
    Currently Being Moderated
    Oct 30, 2013 11:59 AM (in response to LouLou71)

    And there is nothing wrong with using your consumer rights (or warranty) to get an issue resolved.

     

    The only tactic I have issues with is treating support personnel like garbage for an issue that is out their control, which I see frequently. Submit feedback, sure. Yell and berate employees? No thank you.

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 12:16 PM (in response to Evan W)

    I imagine he is emotional, stressed and frustrated at being constantly dismissed. Also when expressing yourself in this type of environment can be difficult to keep calm especially when someone else is making a personal attack on you. sometimes it's easy to be misunderstood, many are not used to forums, I occasionally lurk, but was never comfortable actually posting until recently and have felt the backlash from those who do not have an open mind into what many are suffering at the moment.

     

    I was as nice as pie in store and on the phone, yesterday's I went to purchase AppleCare+ for my new replacement handset and felt like the apple guy was patronising me in the way he was dismissing everything I had to say from first hand experience and have seen in here and said he had never heard of any wifi issues. The manager in the store talked down to me too and said I should have bought AppleCare+ And again denied all knowledge of any issues, not one issue apparently had been raised.

     

    Yes I agree if someone is abusive to those on the frontline as I have been in that position and it's not the right way to behave, but also it's two way, don't treat us like idiots because be don't understand all the technical terms and be little us for not buying AppleCare+. Personally I didn't think I would need it as I thought an apple product would last longer than 15 months especially as I don't abuse my phone, it's never been dropped, exposed to water etc.

     

    It's clear news buddy is very emotional and believes in what is the right thing for apple to do even if others on here don't and constantly out us down for voicing our concerns.

  • Mrm1ke Calculating status...
    Currently Being Moderated
    Oct 30, 2013 12:22 PM (in response to LouLou71)

    I also, finally, was able to work things out.  Thanks to my local consumer law, I argued with customer support and then customer relations, 4 people total, that my local laws (Quebec, Canada) provide an additional warranty that all manufactures and service providers must comply with, in this case Apple had to comply and replace my iPhone 4S free of charge.  The law states that the limited warranty should last for a reasonable amount of time based on the cost of the product.

     

    Another option that I could have used is extended warranty provided by my Credit Card issuer usually that extended warranty double the manufacturer's warranty up to a maximum of 1 extra year.  If you haven't inquired do so, you've got nothing to lose.

     

    Ultimately though, only Apple can fix this and as I am seeing it this is almost like the xbox "red ring of death" (RROD) situation.

     

    Good luck to everyone.

  • pwrchord Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 12:29 PM (in response to lqtb)

    My 4S has a non functioning WiFi after the iOS7 upgrade as well.  After two go-rounds with Apple chat/online support (and rebuilds, etc.) they directed me to the local Apple Store ( which is 1/2 hour+ drive).

     

    After another attempt to reinstall, the Store tech came back and said I had a 'hardware issue'.  The only solution was to buy a new i4S @ $199, which carries a 90 day warranty, or a new 5C or 5S - where the 5S was unavailable (@$99 & $199 respectively).  Here's the rub: in Feburary of this year, my 1+ year old 4S went for a swim in a 1/2 full cup of coffee.  It became immediate toast and off to the Apple Store I went.  $199 later, I was given a new phone - and a 90 day, not a 1 year - warranty.

     

    So the second phone, which I ponied up two bills for, lasted for 7 months.  So according to Apple it's a hardware issue, but come on - the phone was fine one day, gets iOS7 the next and then POOF, Wifi quits?  I was born on a day, but not yesterday.  I also asked if I could back-rev the OS to 6.xx - NO says Apple.  They are not 'allowed' to do that.

     

    Apple could make this right but is obviously not concerned that people will look into the market for other options.  I'll be dagged if I'm going to buy three iphones within a two year period (December 2011 was the first).  Bodes poorly for cross product purchases too....

  • Marcosfrag Calculating status...
    Currently Being Moderated
    Oct 30, 2013 12:51 PM (in response to wjjw)

    Same here!

  • TJBUSMC1973 Level 5 Level 5 (4,650 points)
    Currently Being Moderated
    Oct 30, 2013 1:00 PM (in response to NewsBuddy)

    NewsBuddy wrote:

     

    I don't care if you own Apple stock. And don't feel pride here for that. You are not the only person owning Apple stock, it is not you the cause of Apple stock's appreciation. I agree that me not buying Apple products is not going to impact. Think about this, what if 100s of millions have decided the same! That day is not too far if they don't pay heed to problems like this.

     

    The people discussing this issue here are not a happy campers who are ecstatic about Apple. You are here just to enjoy fueling outrage. If that is your moto then this is not the right thread. You better mind your own business of buying/shorting stocks.

     

    Actually, I'm here to provide technical answers to fellow Apple users.  Additionally, I correct misconceptions about certain perceived 'rights'.

     

    Let's look at the facts.

     

    1. Your device is outside of it's complimentary one year hardware warranty.

     

    2. You chose not to extend your hardware coverage with the AppleCare Protection Plan, which is available up until the very last day of your hardware warranty.  If you had done so, you would have extended your coverage by an additional year, which probably would have covered your iPhone 4S which is likely under two years old.

     

    3. You reported the alleged defect to Apple AFTER your warranty has expired.

     

    4. Apple is offering to replace your out of warranty device (which retails for between $549 to $749) for only $199.  They have NO requirement to make that offer.  They do so as a customer courtesy.  They are more than meeting you in the middle.  Essentially, they are 'paying' $350 - $550 of the replacement, and asking you to pay only $199.  They even make that offer to people that have damaged their phones accidentally.  And nothing requires they do so.

     

    5. You are expecting something for nothing.  I chose to pay for AppleCare, and my device has extended coverage.  You did not. 

     

    Explain to me why YOU should get something for FREE that I had to PAY for.

  • Mrm1ke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 1:15 PM (in response to TJBUSMC1973)

    I'm going to go out on limb here and reply the following:

     

    I feel you are beside the point.  The point is that the defect seems tied to a bad batch of wifi chips that ios7 seems to fry.  Evn though the defect happened after the legal warranty, it is still a defect that was brought to light by updating the OS on the phone.  There is some unfairness here and that is what people are complaining about and that I feel you are not grasping.

     

    I also feel that you are encouraging companies and other business to charge extra for something that should already be included in the original price.  When I buy an iPhone it is not my expectation that it will break on its own  (not dropped or mistreated) within at least a couple of years if not 3 years.  Why should you and everyone else have to pay for extra warranty? Shouldn't the original price of the product cover it's lifecycle?  You chose to pay for extra coverage.. but the real question is WHY should you pay for something that you should already be entitled to?

  • 81627re3hjb3rnptcfjf Calculating status...
    Currently Being Moderated
    Oct 30, 2013 1:17 PM (in response to TJBUSMC1973)

    That's besides the point. The phone broke because of iOS 7 upgrade, not because of me.

    TJBUSMC1973 wrote:

     

    5. You are expecting something for nothing.  I chose to pay for AppleCare, and my device has extended coverage.  You did not. 

     

    Explain to me why YOU should get something for FREE that I had to PAY for.

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 1:25 PM (in response to 81627re3hjb3rnptcfjf)

    Exactly, if we had dropped the phone or submersed it in water and  the handset developed a hardware fault, it would be down to me for not choosing to buy AppleCare, however it's becoming more and more apparent the  fault was pre existing due to what appears to be a dud batch of chips, if this was the case the phone was not fit for purpose or durable at the point of sale.

     

    It this that we are finding hard to swallow, the software has bought to like a pre existing fault with a number of chips or whatever has caused the issue.

  • TJBUSMC1973 Level 5 Level 5 (4,650 points)
    Currently Being Moderated
    Oct 30, 2013 1:35 PM (in response to Mrm1ke)

    Mrm1ke wrote:

     

    I'm going to go out on limb here and reply the following:

     

    I feel you are beside the point.  The point is that the defect seems tied to a bad batch of wifi chips that ios7 seems to fry.  Evn though the defect happened after the legal warranty, it is still a defect that was brought to light by updating the OS on the phone.  There is some unfairness here and that is what people are complaining about and that I feel you are not grasping.

     

    I also feel that you are encouraging companies and other business to charge extra for something that should already be included in the original price.  When I buy an iPhone it is not my expectation that it will break on its own  (not dropped or mistreated) within at least a couple of years if not 3 years.  Why should you and everyone else have to pay for extra warranty? Shouldn't the original price of the product cover it's lifecycle?  You chose to pay for extra coverage.. but the real question is WHY should you pay for something that you should already be entitled to?

     

    Assuming a device is defective at time of purchase, but the defect does not cause immediate problems, exactly how long after the warranty expiration should the manufacturer be required to offer free service and/or replacements? 1 day? 30 days? One Year?  Three Years?  Five Years?  Twenty Years?

     

    Who gets to decide the what is the appropriate coverage time?

     

    Actually, that would be the manufacturer AND the consumer, who mutually enter into an agreement at the time of purchase.  Apple warranty policy is readily available.  Anyone purchasing an Apple product is agreeing to the terms of the warranty at time of purchase (so long as that warranty does not violate and applicable laws).

     

    At time of purchase, the customer had no qualms about a one-year warranty.  They agreed to the terms of the warranty.

     

    It would be one thing if Apple kept the warranty policy a 'secret'.  But it's public information.  Ignorance is no excuse.

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