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wifi greyed out after update to ios7

84784 Views 581 Replies Latest reply: Apr 19, 2014 7:21 AM by Mark Coelho RSS Branched to a new discussion.
  • TJBUSMC1973 Level 5 Level 5 (4,675 points)
    Currently Being Moderated
    Oct 30, 2013 1:39 PM (in response to 81627re3hjb3rnptcfjf)

    81627re3hjb3rnptcfjf wrote:

     

    That's besides the point. The phone broke because of iOS 7 upgrade, not because of me.

    TJBUSMC1973 wrote:

     

    5. You are expecting something for nothing.  I chose to pay for AppleCare, and my device has extended coverage.  You did not. 

     

    Explain to me why YOU should get something for FREE that I had to PAY for.

     

    WHY your phone broke is irrelevant. WHEN your phone broke is what matters in this discussion.

     

    Actually, why it broke does have a factor.  It was the heat generated by the software update that caused the problem in the defective wi-fi chip to become apparent.  If the heat had originated from another source, you'd be totally out of luck.  If your wi-fi chip greyed out BEFORE your iOS update, then you'd have nothing to argue about.  And that HAS happened to other people.

     

    Can you PROVE that the iOS update (and specifically, the heat associated with that update) is the cause of the defect becoming apparent?  Can you prove that your iPhone was not subjected to a similar source of heat around the same time?

     

    You can't prove any of that.  You've got circumstantial evidence.  And in that kind of situation, you are at the mercy of the manufacturer.  By your ownhand, with your post that showed us the kind of feedback you gave, that ALONE shows that you are being antagonistic.  You need to calm down, be rational, and politely ask for a consideration based upon your circumstances.

  • LouLou71 Calculating status...
    Currently Being Moderated
    Oct 30, 2013 1:42 PM (in response to TJBUSMC1973)

    http://www.apple.com/uk/legal/statutory-warranty/

     

    I can't be bothered to read the small print as i no longer have a problem, perhaps there is a loophole in this that benefits apple,  I don't know and don't really care because exercising my rights under this law/consumer right worked for me......

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 1:45 PM (in response to lqtb)

    From the horses mouth

     

    For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights described below.

  • Mrm1ke Calculating status...
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    Oct 30, 2013 1:58 PM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    Assuming a device is defective at time of purchase, but the defect does not cause immediate problems, exactly how long after the warranty expiration should the manufacturer be required to offer free service and/or replacements? 1 day? 30 days? One Year?  Three Years?  Five Years?  Twenty Years?

     

    Who gets to decide the what is the appropriate coverage time?

     

    Actually, that would be the manufacturer AND the consumer, who mutually enter into an agreement at the time of purchase.  Apple warranty policy is readily available.  Anyone purchasing an Apple product is agreeing to the terms of the warranty at time of purchase (so long as that warranty does not violate and applicable laws).

     

    At time of purchase, the customer had no qualms about a one-year warranty.  They agreed to the terms of the warranty.

     

    It would be one thing if Apple kept the warranty policy a 'secret'.  But it's public information.  Ignorance is no excuse.

     

    That is where the unfairness feeling comes from, I am hoping that you will feel reasonable enough to recognize this.

     

    You see, even though the customers are not complaining from the start, there is still some expectation that when you buy a 700$ product that it will last you at least a couple of years.  This is expensive technology afterall, people should understand that it evolves but at the same time manufacturers should understand that the customer expects a decent product for that price point as well.  So as I stated, the warranty should be reasonable, I certainly wouldn't take someone's complaint seriously if they told me their iphone 3G screen is fading after 4+ years of use.. However, a phone that is less than 2 year old that loses one of its main communication method, I would consider that a reasonable complaint.  Am I making sense?

     

    Also, you will notice that in my post I did not single out Apple as being the problem.  I feel this to be a generalized problem, a misconception of what it is ok to charge and what to expect.  I understand, companies need to make money but I also understand that customer can expect something reasonable in return for their money.

     

    You happen to agree with the fact that you need to pay extra for your already very expensive device.  I can't help feeling sorry for that because I think you shouldn't have to pay for that extra charge for extended warranty.  You are paying a premium for a product that should already be lasting 2years of normal use.

  • 81627re3hjb3rnptcfjf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 2:01 PM (in response to TJBUSMC1973)

    That's.... just... hm

    If I restore the phone I get wifi for a while, then it drops.

     

    TJBUSMC1973 wrote:

     

    Actually, why it broke does have a factor.  It was the heat generated by the software update that caused the problem in the defective wi-fi chip to become apparent.  If the heat had originated from another source, you'd be totally out of luck.  If your wi-fi chip greyed out BEFORE your iOS update, then you'd have nothing to argue about.  And that HAS happened to other people.

     

    Can you PROVE that the iOS update (and specifically, the heat associated with that update) is the cause of the defect becoming apparent?  Can you prove that your iPhone was not subjected to a similar source of heat around the same time?

     

    You can't prove any of that.  You've got circumstantial evidence.  And in that kind of situation, you are at the mercy of the manufacturer.  By your ownhand, with your post that showed us the kind of feedback you gave, that ALONE shows that you are being antagonistic.  You need to calm down, be rational, and politely ask for a consideration based upon your circumstances.

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 2:08 PM (in response to lqtb)

    Semper fidelis

  • TJBUSMC1973 Level 5 Level 5 (4,675 points)
    Currently Being Moderated
    Oct 30, 2013 2:10 PM (in response to Mrm1ke)

    It's not a matter of whether or not I agree with the warranty policy.  I personally think the warranty should be for two years, with the option to extend for a third.  But my opinion isn't the issue here.

     

    What is the issue is the REALITY.  I knew the reality going in, and decided that $69 was a reasonable fee to have an additional 12 months of hardware coverage and additional 21 months of free phone support through Apple Support.

     

    I don't blame anyone else for my ignorance in other matters.  I find it reprehensible that other people expect to be coddled because of a situation that was precipitated by their own ignorance.

  • Mrm1ke Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 2:34 PM (in response to TJBUSMC1973)

    TJBUSMC1973 wrote:

     

    It's not a matter of whether or not I agree with the warranty policy.  I personally think the warranty should be for two years, with the option to extend for a third.  But my opinion isn't the issue here.

     

    What is the issue is the REALITY.  I knew the reality going in, and decided that $69 was a reasonable fee to have an additional 12 months of hardware coverage and additional 21 months of free phone support through Apple Support.

     

    I don't blame anyone else for my ignorance in other matters.  I find it reprehensible that other people expect to be coddled because of a situation that was precipitated by their own ignorance.

     

    There is no need to be condescending here, we are simply discussing are we not?  We won't get anywhere by throwing insults at each other.

     

    With that past us, I am glad you recognize the warranty should be lenghtier.  That is where we have to work together on to get somewhere reasonable with Apple. 

     

    The reality, as you state it, is not reasonable.  You chose the path of least resistance and paid a premium to get, what I feel and a few other customer should already be entitled to. Some customers  do not have that extra money readily available or it reprensent an even higher cost for them for a device that is already very expensive. Does that make us all ignorants? I don't believe so.  The product retails for 700$ we shouldn't be faulted for thinking it should last at least a couple of years if not 3.

  • LouLou71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 2:34 PM (in response to TJBUSMC1973)

    TJBUSMC1973

    Re: wifi greyed out after update to ios7

    Oct 30, 2013 1:35 PM (in response to Mrm1ke)

    Mrm1ke wrote:

     

    I'm going to go out on limb here and reply the following:

     

    I feel you are beside the point.  The point is that the defect seems tied to a bad batch of wifi chips that ios7 seems to fry.  Evn though the defect happened after the legal warranty, it is still a defect that was brought to light by updating the OS on the phone.  There is some unfairness here and that is what people are complaining about and that I feel you are not grasping.

     

    I also feel that you are encouraging companies and other business to charge extra for something that should already be included in the original price.  When I buy an iPhone it is not my expectation that it will break on its own  (not dropped or mistreated) within at least a couple of years if not 3 years.  Why should you and everyone else have to pay for extra warranty? Shouldn't the original price of the product cover it's lifecycle?  You chose to pay for extra coverage.. but the real question is WHY should you pay for something that you should already be entitled to?

     

    Assuming a device is defective at time of purchase, but the defect does not cause immediate problems, exactly how long after the warranty expiration should the manufacturer be required to offer free service and/or replacements? 1 day? 30 days? One Year?  Three Years?  Five Years?  Twenty Years?

     

    Who gets to decide the what is the appropriate coverage time?

     

    Actually, that would be the manufacturer AND the consumer, who mutually enter into an agreement at the time of purchase.  Apple warranty policy is readily available.  Anyone purchasing an Apple product is agreeing to the terms of the warranty at time of purchase (so long as that warranty does not violate and applicable laws).

     

    At time of purchase, the customer had no qualms about a one-year warranty.  They agreed to the terms of the warranty.

     

    It would be one thing if Apple kept the warranty policy a 'secret'.  But it's public information.  Ignorance is no excuse.

    Like (0) Reply

     

    Up to six years in the UK I Believe

  • NewsBuddy Calculating status...
    Currently Being Moderated
    Oct 30, 2013 2:41 PM (in response to LouLou71)

    Yes correct. Here is the verbatim of consumer law coverage in EU.

     

    2 years (minimum) from date of delivery, 5 years in Scotland and 6 years in the rest of the UK1

     

    Full warranty at this page.

     

    http://www.apple.com/uk/legal/statutory-warranty/

  • gbkwan Calculating status...
    Currently Being Moderated
    Oct 30, 2013 2:55 PM (in response to lqtb)

    This thread is growing rather large rather quickly. I wonder if anyone at Apple will respond...

  • 81627re3hjb3rnptcfjf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 3:08 PM (in response to gbkwan)

    +1 Also hoping for some official answer to this issue.

    gbkwan wrote:

     

    This thread is growing rather large rather quickly. I wonder if anyone at Apple will respond...

  • pwrchord Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 3:44 PM (in response to 81627re3hjb3rnptcfjf)

    Count me in as curious.  Apple?

  • Evan W Calculating status...
    Currently Being Moderated
    Oct 30, 2013 3:48 PM (in response to gbkwan)

    Even if there was going to be a response it wouldn't be in this forum

  • TJBUSMC1973 Level 5 Level 5 (4,675 points)
    Currently Being Moderated
    Oct 30, 2013 4:31 PM (in response to Mrm1ke)

    Mrm1ke wrote:

    Some customers  do not have that extra money readily available or it reprensent an even higher cost for them for a device that is already very expensive. Does that make us all ignorants? I don't believe so.  The product retails for 700$ we shouldn't be faulted for thinking it should last at least a couple of years if not 3.

     

    You're not going to like this answer; if you can't afford the device, you shouldn't purchase the device.  Just like if you can't afford the maintenance costs for a BMW, you shouldn't own one.

     

    Live within your means.  Most people already get a $450 discount on their iPhones.  If they can't afford $69-99 for protection of the device, then they need to buy a cheaper phone.

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