Currently Being ModeratedOct 30, 2013 10:36 PM (in response to Arthur_P_Johnson)
Are the iDevices seen by any other program on the computer?
Currently Being ModeratedOct 30, 2013 10:42 PM (in response to bossodg)
Yes, the iPhone is recognized on Devices, and on Windows Explorer when physically connected, The proper driver appears to be installed and I can physically access the photos via Explorer.
Currently Being ModeratedOct 30, 2013 10:51 PM (in response to Arthur_P_Johnson)
Do you have your sidebar up?
Press CTRL & S together
You can also:
- try another cable or usb port
- create another user on your computer and test the issue in the new user account
- try on another computer
With issues like these you want to isolate it to being a fault with eiither the cable, usb port, user account, iTunes or PC.
In your case it doesn't seem to be a fault with the iPhone since the issue occurs with all your devices.
Currently Being ModeratedOct 30, 2013 10:57 PM (in response to Arthur_P_Johnson)
Sounds like http://support.apple.com/kb/ts1538 step 5 is where we need to be working, also double check the itunes version
Currently Being ModeratedOct 31, 2013 7:36 AM (in response to bossodg)
I've been through all those -- no joy. I will, however, try connecting with iTune on a different computer.
Currently Being ModeratedOct 31, 2013 7:37 AM (in response to ios decipher)
Sidebar's up. However, I'll try with a different computer. Haven't been through that yet.
Currently Being ModeratedOct 31, 2013 1:14 PM (in response to Arthur_P_Johnson)
So I tried a different account and swapping out the cables. Even broke out as brand new one. No joy on Windows 8.1. I'm going to guess there was something in my Win 8.1 settings that prevented iTunes from syncing, since the computer recognized my iPhone, and even suggested I transfer the camera roll photos, but did NOT load iTunes.
SOLUTION: I finally got it to sync to the RIGHT (but not the LEFT!) USB port on my MacBook Pro with Retina running Mavericks. Why not the left port? Is there anything different about it? Works fine for other stuff.
Back in July, everything synced to my Windows desktop just fine -- but of course that was before iOS7 and Windows 8.1.
So I guess I should mark this solved. If anyone with a similar problem is reading this, I would say your best chances of syncing an iDevice running iOS7 to a computer would be to find a Mac running Mavericks and try ALL its available USB ports before giving up. Failing that, find a PC NOT running Win 8.1.