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All replies
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Helpful answers
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Oct 31, 2013 2:12 AM in response to timeshootsonbyby LowLuster,If your Mac is from March 2011 it came with Snow Leopard preinstall from the factory, when it was new, not Lion. So you can't reinstall Lion for resale as that version of OS X is tied to your Apple ID. You must use the original system reinstall discs that came with the system to reinstall Snow Leopard.
To do that you kput the OS X disc, disc 1, into the CD/DVD drive and boot the computer holding down the Option key. A Boot selection screen will come up and after a few seconds that DVD disc will appear as a Boot Option. Select it and the computer will start from it. From there you use Disk Utility, it is in the Utilities menu item, to repartition the drive as One Partition. you must do that to get rid of any Recovery HD partition that has been created by either Lion or Mt Lion. then proceed with the OS X install. When selling it you must give the new owner those original system disc.
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Oct 31, 2013 2:34 AM in response to timeshootsonbyby ds store,Revert the machine back to Snow Leopard using these instructions and your install disks that came with the machine or call Apple with your serial/model identifier to reorder new ones. The 10.6 retail disk will NOT work for your model.
How to erase and install Snow Leopard 10.6
Make sure the ENTIRE internal drive is selected (drive makers name and size) at the top, and use the Erase with Security Option > Zero All Data or else someone can grab your deleted files using software.
All partitions on the drive will be erased, including RecoveryHD, EFI, MacintoshHD and BootCamp, so make sure your sure you have plenty of backups, do NOT only trust TimeMachine.
When OS X is done installing, it will reboot to the Welcome Video, press and hold the power button down to force a hardware shutdown, it will remain in that state for the new owner.
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Oct 31, 2013 7:38 AM in response to ds storeby timeshootsonby,Thanks for your help but unfortunately it didn't come with disks - I don't think it was Snow Leopard. I'm sure it was Lion, and in the info manual there's no reference to disks, only to the online help. I still don't know exactly what to do...
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Oct 31, 2013 7:40 AM in response to timeshootsonbyby timeshootsonby,Actually, my total **** up - I meant 28th March 2012!! That must be Lion, right? Sorry about that....
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Oct 31, 2013 7:44 AM in response to timeshootsonbyby OGELTHORPE,All early MBPs came with Snow Leopard. These MBPs were discontinued on October 2011, replaced by the late 2011 MBPs.
Call Apple Customer Relations and order replacement disks for your MBP. Have the serial number ready and there is a charge.
Ciao.
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Oct 31, 2013 7:47 AM in response to timeshootsonbyby OGELTHORPE,timeshootsonby wrote:
Actually, my total **** up - I meant 28th March 2012!! That must be Lion, right? Sorry about that....
If that is when you purchased you MBP, then it is a late 2011 MBP that came with Lion. Boot your MBP with the OPTION COMMAND R keys held down. This should access the Apple servers and the original OS should be installed. You should have a solid Internet connection when you do this.
Ciao.
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Oct 31, 2013 7:48 AM in response to timeshootsonbyby ds store,timeshootsonby wrote:
Actually, my total **** up - I meant 28th March 2012!! That must be Lion, right? Sorry about that....
Yep, you goofed.
Follow my User Tip here, you still do the entire drive (disk0) scrub
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Oct 31, 2013 9:18 AM in response to ds storeby timeshootsonby,Sorry, that doesn't work. I cleaned the drive using disk utility but the next step is met with 'apple.com/support 2002F' - it's basically useless and I keep going round in circles.
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Oct 31, 2013 9:19 AM in response to OGELTHORPEby timeshootsonby,OPTION + COMMAND + R does nothing but get stuck on apple.com/support 2002F - is there any other way of doing this? Can I download a back up copy of Lion on an external HD then install from there?
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Oct 31, 2013 10:03 AM in response to timeshootsonbyby OGELTHORPE,Try these directions for a LION USB thumb drive.
http://www.tuaw.com/2011/08/11/build-your-own-lion-install-usb-thumb-drive-for-c heap/
If this approach fails, then it is time to take the MBP to an Apple store for assistance.
Ciao.
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Oct 31, 2013 9:57 AM in response to timeshootsonbyby LowLuster,At startup hold down the Command + Option/Alt + r keys until you see a Globe on the screen. Then let them up.
It is best to have the system wired to your internet router, an Ethernet cable going from the system to your router.
If you still get the same error message then could be you bought a Used Mac or one leftover that originally came with Snow Leopard. You can check that by entering the serial number into this link.
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Oct 31, 2013 10:32 AM in response to LowLusterby timeshootsonby,Hi,
It was a new Mac, it's a late 2011 model but bought/registered in March 2012. It didn't come with Snow Leopard disks though - I think it was Lion from the start.
It doesn't make any difference attached to the ethernet cable.
I checked the link by entering the serial number - it doesn't tell me anything about what OSX it had - it just tells me what I already know, that it's covered until March 2014. I guess I'll have to contact them as nothing else is working and I refuse to travel 70 miles to see a genius.
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Oct 31, 2013 10:33 AM in response to LowLusterby timeshootsonby,Re: the LION thumb drive - does that mean I'll have to purchase it for $30 when I already paid for it when I bought it?