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IOS 7 Device Lock

413 Views 3 Replies Latest reply: Nov 4, 2013 1:53 PM by nsdjoey RSS
kccub1206 Calculating status...
Currently Being Moderated
Oct 31, 2013 1:53 PM

I work at a hospital were we give ipads out for use. We reset ipads which come back to us, one such ipad was from an employee which has been terminated. They have linked their itunes information to the ipad. With the new upgrade I cannot reset the ipad so another person can use it. Is there a way to get around this? From other forums I have seen there is not, but for this situation there needs to be a workaround. 

 

Thanks

iPad, iOS 7.0.3
  • Texas Mac Man Level 8 Level 8 (44,205 points)
    Currently Being Moderated
    Oct 31, 2013 2:19 PM (in response to kccub1206)

    Can you restore?

     

    Restoring iOS software

    http://support.apple.com/kb/ht1414

     

     Cheers, Tom

  • varjak paw Level 10 Level 10 (166,945 points)
    Currently Being Moderated
    Oct 31, 2013 2:22 PM (in response to kccub1206)

    If the iPad indeed has iOS 7 and the employee set up Find My iPad on it, then it has Activation Lock on it which will prevent it from being restored.  You will need the former employee's Apple ID to remove the lock. If you can't get that information, then you may well have to pay to have the iPad replaced, though it's possible that Apple Support or an Apple Store could on proof of ownership have a way to remove the lock. I've not seen anyone report that as being the case, but you can ask.


    Regards.

  • nsdjoey Level 3 Level 3 (645 points)
    Currently Being Moderated
    Nov 4, 2013 1:53 PM (in response to kccub1206)

    Hi kccub1206,

     

    Contact Apple's Enterprise Support. You will need to provide proof of purchase (like a PO number and serial number of the device) to prove that you as a business or enterprise own the device. If you can prove that the device was purchased and is owned by your hospital, they can clear the lock for you.

     

    Hope this answers your question!

    ~Joe

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