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All replies
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Helpful answers
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Oct 31, 2013 5:26 PM in response to amyy15by Jerrill,★HelpfulI downloaded one of the file explorer programs (iFunbox in my case) for my PC and deleted everything out of the "Purchases" folder on the phone's "Raw File System". After a couple of syncs with iTunes everything was back to normal. It appears that something was screwed up on the iPhone side that iTunes couldn't sort out. I don't think anything could sync from iTunes to the phone, not just the greyed out items.
This is why resetting and restoring the iPhone also works for a lot of people. It's overkill though, deletes your app data, and just wastes your time setting everything back up after the restore. Better to use the surgical approach of a file system explorer program on your PC to fix what appears to be a mundane data corruption issue.
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Dec 4, 2013 1:14 AM in response to Jerrillby JennySnith,Jerrill, you are my HERO!!! I have been trying to figure out how to get those blasted grayed-out circle songs off of the "On This iPhone" tab on iTunes, and NONE of the advice given in the other threads has worked. So I downloaded iFunbox and piddled around and finally found where they were in the Raw File System and followed your instructions. They're gone!!! And I even synced again a few more times to make sure they didn't pop back up! I screamed WOOOHOOOO and woke up my husband who came running in the room terrified that something horiffic had happened to me. You made my day! Thank you!
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Dec 15, 2013 7:14 PM in response to Jerrillby Nicodemeus,Thanks Jerrill, this worked for me after I tried everythign else except restore. I think there are a few issues with how the itunes DB works- needs fixing APPLE!
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Jan 12, 2014 2:06 AM in response to Jerrillby casperorg,Yup totally worked for me.. Apple itunes engineers should look at this post...
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Jan 17, 2014 1:21 PM in response to amyy15by Funk Ambassador,This worked for me as well. Thanks for taking the time to share. I love the internet!
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Jan 18, 2014 1:32 AM in response to amyy15by barongreenback,This has also solved a syncing issue for me where playlists were not working correctly. For some reason it screwed up the album artwork on podcasts but unsubscribing and resubscribing did the trick. Apple should really sort out some sort of database error tool.
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Jan 23, 2014 10:13 PM in response to Jerrillby erksu,Thank you, Jerrill. After hours and hours looking for a solution, your method actually did the trick.
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Jan 25, 2014 7:05 AM in response to Jerrillby Orest75,I downloaded this program but how do I get to file section you are talking about?
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Jan 27, 2014 1:35 PM in response to Jerrillby ampc726,I downloaded ifunbox. What are the steps to get rid of the greyed songs? I can't seem to get rid of them.
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Jan 27, 2014 4:03 PM in response to ampc726by erksu,connect the device and delete everything out of the "Purchases" folder on the phone's "Raw File System" folder.
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Jan 28, 2014 11:54 PM in response to Jerrillby mat3o,Worked for me, too! Thanks, Jerrill!
Apple engineers take note - this needs a legit fix asap!!
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Feb 11, 2014 11:46 PM in response to amyy15by Colombianlove41,dude you are amazing. this thing has been driving me nuts for months. thanks again!