12 Replies Latest reply: Nov 1, 2013 3:54 AM by Cisvm
Cubie7 Level 1 Level 1 (0 points)

All three of my email accounts are offline, will not go online, need help


IMac, Mac OS X (10.5.1)
  • 1. Re: Email trouble
    BDAqua Level 10 Level 10 (116,470 points)

    Hello,

     

    Who is your Mail provider, the part after the @ sign?

  • 2. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    Three servers:

     

         Mac.com (me.com) Cloud

     

         gmail

     

         secureserver.net (goDaddy) under my domain @sbmgroupellc.com

     

    Thanks for your quick response!

     

    Best,

     

    Damaso

  • 3. Re: Email trouble
    BDAqua Level 10 Level 10 (116,470 points)

    Hmmm, in Mail's menu>Window>Connection Doctor, any clues with Details?

  • 4. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    Connection status shows green light Mail was able to connect to the Internet

     

    Then on account names:

     

    iCloud.                       Could not connect to this MobileMe IMAP server . Check network connections.

     

    SBM Groupe LLC.        Trying to log in to this SMTP account failed

     

    Gmail.                        Same thing

     

    They all say verify username and password are correct, have done that in System Prefernces and Mail to no avail.

     

    Network Diagnostic box in top is shaded grey, not available.

     

    I appreciate your help.

  • 5. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    Also getting message:

     

    The server returned the error: the attempt to send data to the server "(null)" failed.

  • 6. Re: Email trouble
    BDAqua Level 10 Level 10 (116,470 points)

    Check Mail>Preferences>Accounts>Account Info tab, highlight an account>SMTP Outgoing>Server settings, what are they?

     

    Mail>Preferences>Composing>Addressing>Send Mail from... what is the setting there?

     

    On iCloud are these your settings...

     

    IMAP (Incoming Mail Server) information:

    Server name: imap.mail.me.com

    SSL Required: Yes

    Port: 993

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

    SMTP (outgoing mail server) information:

    Server name: smtp.mail.me.com

    SSL Required: Yes

    Port: 587

    SMTP Authentication Required: Yes

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

     

  • 7. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    In iCloud Incoming Mail server IMAP  is shaded grey, not allowing me any imput

    Port 993 is Correct

     

    SSL is checked

     

    SMTP is iCloud (MobileMe, Offline)

     

    SSL. Yes

     

    Port 587

     

    From what I see only trouble is IMAP which is not letting me enter server name.

     

    Thanks,

     

    Damaso

  • 8. Re: Email trouble
    BDAqua Level 10 Level 10 (116,470 points)

    In iCloud Incoming Mail server IMAP  is shaded grey, not allowing me any imput

    But does it say  imap.mail.me.com or mail.me.com ?

     

    Let's try a second account...

     

    Do not delete the old account yet. sign up for an iCloud account if you haven't.

     

    I understand .mac mail will still come through. Do not delete the old account yet.

     

    You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.

     

    iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...

     

    On second step where it asks "Description", it has to be a unique name, but you can still use your email address.

     

    IMAP (Incoming Mail Server) information:

    Server name: imap.mail.me.com

    SSL Required: Yes

    Port: 993

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

    SMTP (outgoing mail server) information:

    Server name: smtp.mail.me.com

    SSL Required: Yes

    Port: 587

    SMTP Authentication Required: Yes

    Username: example@me.com (use your @me.com address from your iCloud account)

    Password: Your iCloud password

     

  • 9. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    It says   Incoming Mail Server. Then in shaded box mail.example.com  It is not allowing me to enter anything.

     

    I will try creating another iCloud account without deleting mine.

     

    Will keep you posted, need to leave for a while, back after 7:30pm

     

    Really appreciate your efforts.

     

    Best,

    Damaso

  • 10. Re: Email trouble
    Cubie7 Level 1 Level 1 (0 points)

    I have also neglected to say that my iPhone and iPad2 are working. Perfectly  as far as emails, all of them.

     

    Thanks,

    Damaso

  • 11. Re: Email trouble
    bananababy501 Level 1 Level 1 (0 points)

    i had the same problem and it happens quite often which is annoying (it happened at least 3 other times this past year).  what i did was i went to Mail>Preferences and then where your mail accounts are, in the left of the pane i just clicked the "-" subtract button and removed that account.  then i re-added it and it seemed to work

  • 12. Re: Email trouble
    Cisvm Level 1 Level 1 (0 points)

    did you lose  the  mails ?