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iPhone 5 cold shut down / crash

23203 Views 50 Replies Latest reply: Mar 20, 2014 10:21 AM by Matt8523 RSS
  • chrismcrae Calculating status...
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    Feb 28, 2013 1:11 AM (in response to Jim Little)

    Obviously the same problem for me when I go snowboarding.  HOWEVER, I went for a hike at the lake last week and it was +3C outside and I pulled out my phone to take a family picture and the phone shut down.  There was virtually no wind at all and this should not have happened. 

     

    I love my phone but this is getting ridiculous.  I am going to be taking it in to see about a possible warranty issue cause it needs to work.  That's why I bought it....

  • RussNeuf Level 1 Level 1 (0 points)
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    Oct 31, 2013 8:48 PM (in response to Jim Little)

    I'm having the same - and it doesn't have to be that cold. At first I thought altitude because it was on mountains I first noticed, but now it's happened on the prairies in cool (not cold) weather too. Warm it up, and it's right back to 1/2 batt.  Anyone get any love from support on this?

  • Lawrence Finch Level 7 Level 7 (24,470 points)
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    Nov 1, 2013 5:03 AM (in response to chrismcrae)

    This problem can also be caused by a battery gauge calibration error. The phone "thinks" the battery has more juice than it actually has. To fix it you need to run the battery down until the phone shuts off and will not restart, then charge for 4 hours with the wall charger.

  • sgallagher16 Calculating status...
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    Dec 8, 2013 7:58 AM (in response to Jim Little)

    Thanks Jim.  My iPhone 5 did this for the first time yesterday when watching outdoor soccer in the snow, but mine was the only one out of a handful of friends with iPhones.  It showed 60% battery, then would shut off or go into hibernation.  Did this about 7 times throughout the afternoon.   

  • mihaih Calculating status...
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    Dec 20, 2013 3:35 PM (in response to Jim Little)

    I have the same problem. Outside were +3C and my phone kept shutting down What if I need to call to 911 from the street in the winter?

  • slartybardfast Calculating status...
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    Dec 24, 2013 7:54 AM (in response to Jim Little)

    My iPhone 5 was fine last winter in Winnipeg AND Iqaluit.  It was out during -40 °C (Or °F I suppose lol) and worked great.  The screen would fog up a bit because it was so **** cold, but no issues.  Now, I'm rocking iOS 7 and it's happened 3 times and it's a balmy -20°C.  I'm almost in shorts man! Sheesh. 

  • giornap Calculating status...
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    Dec 30, 2013 6:05 AM (in response to Jim Little)

    It seems a common problem, it happen to me and my grilfriend the other night in London: temperatures between 0 and +5C. When we managed to find the hotel (without GoogleMaps) and I warmed the telephone up the battery was at 50%.

    What Apple has to say about that? This is a major issue, which makes owning a telephone useless in winter, and can have a major consequences when you rely on mobile phones for safety. Think about gettting stuck in your car in a snowstorm. I think that at least 70% of people who buy iPhone live in places were winter temperatures go close to 0C. This is a major issue, maybe Apple should start thinking that there are other places beyond California.

  • rgosney Calculating status...
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    Dec 30, 2013 9:28 AM (in response to giornap)

    I am having the same issues with shut down at temps below about 0 celsius.  Obviously, this is a common issue. Has anyone talked to Apple to see what they will do for us?  Is this a warranty issue (it should be) or can we return the phone so we can buy a reliable product?  I need a phone that works when in the backcountry.  It is bad enough that the iphone 5 battery life is so short in cooler temperatures, but shutting itself off when there is plenty of battery life is not acceptable.

  • mihaih Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2013 9:46 AM (in response to rgosney)

    Yes, I talked with them via chat support and they told me this:

     

        Operating ambient temperature: 32° to 95° F (0° to 35° C)

        Nonoperating temperature: −4° to 113° F (−20° to 45° C)

     

    They analysed my logs, from my Iphone, and they told me that I used my Iphone5 under "operating temperatures" .

    The shocking case was that I used my telephone at  just -1C..

     

     

     

    http://support.apple.com/kb/SP655

  • littleladylove Level 1 Level 1 (0 points)
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    Jan 3, 2014 9:59 AM (in response to mihaih)

    I just took mine into Genius Bar and they advised me that there was nothing they can do and it's just the cold weather. I told them that it happens even though I've been indoors the whole time. They did a diagnostic and found out that my battery is pretty much close to DEAD and I have to pay to replace it for $80. Takes 1 hour...

     

    I've had my iPhone for a total of 1 year and 3 months.

  • mihaih Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2014 3:54 PM (in response to littleladylove)

    That's sad Or it's just a scam..

  • littleladylove Level 1 Level 1 (0 points)
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    Jan 3, 2014 5:14 PM (in response to Jim Little)

    I know, I didn't have this issue last winter. Funny how that when it falls right outside the warranty there's 'nothing they can do'. I was really frustrated with that response, I had to prod him to get him to run a diagnostics (as I had read people had theirs done). He was very reluctant. Only at that point he offered the option for me to replace the battery for $80 but before that Apple's response was just 'nothing we can do'. That's extremely sad.

  • Iphone5 problem Calculating status...
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    Jan 4, 2014 1:33 PM (in response to Jim Little)

    I have the same issue as well. Restoring factory settings, and updating software plus firmware do not help.

     

    Common apple, this is a hardware design flaw. This is your flagship product. PLEASE PLEASE fix this. Cellphone is the single most useful gadget during an emergency. What good is it if we cannot use it then. Consider a recalling or providing an insulation cover and not making phones like this in the future.

  • abdulqavi Calculating status...
    Currently Being Moderated
    Jan 5, 2014 11:00 AM (in response to Jim Little)

    I was out stranded in the cold and had to call my friend to pick me up as my fingers were freezing inside my gloves and the phone shutsdown on me

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