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Help me

140 Views 1 Reply Latest reply: Nov 1, 2013 4:12 PM by ios decipher RSS
Chandler06021998 Calculating status...
Currently Being Moderated
Nov 1, 2013 3:33 PM

Ok so I sent my iPhone to Apple because when I charged it the charger ripped the charging strips out of my phone.when I was talking to an agent they said that they would replace it and send me a new phone..today I heard back from them and they told me that they couldn't find anything wrong with it(the wires are hanging out of the bottom) and there sending me bacteria the original phone which is unusable because it won't charge.... I'm so confused. Should it have been replaced or fixed. This is not acceptable.:(((((( someone help please...

iPhone 4S, iOS 7.0.3, Time limited
  • ios decipher Level 4 Level 4 (2,595 points)
    Currently Being Moderated
    Nov 1, 2013 4:12 PM (in response to Chandler06021998)

    Apple do not repair they replace. If it is true that you see wires hanging out the bottom then I'd suggest to take the iPhone into an Apple Store to have it checked again or alternatively give Apple a call to discuss the issue further. Nobody here can help as we are just users like yourself sorry.

     

    All the best

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