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Out of warranty replacement/upgrade

1425 Views 2 Replies Latest reply: Nov 2, 2013 3:14 AM by Retired Engineer RSS
bigrobmjca Calculating status...
Currently Being Moderated
Nov 2, 2013 12:56 AM

I was getting in the car to go to work and sat my iPad 2 32GB on the roof of my car, to unclock my car, as my hands were full.  I forgot that I put it there, and started driving down the road, when I heard a thud.  I didn't know what it was, so I backed up to see if I had hit anything, and when backing up, I think I backed over it.  Do you think there is any chance of the Genusises at the Apple Store having some mercy on me and allowing me to pay $299 instead of$249 and get a refurbished iPad 3, instead of a 2. 


Thanks and God Bless,



iPad 2 Wi-Fi, iOS 6.1.3
  • King_Penguin Level 10 Level 10 (92,485 points)
    Currently Being Moderated
    Nov 2, 2013 1:13 AM (in response to bigrobmjca)

    You can try asking, but the replacement policy is like-for-like


    If it is 'completely destroyed' as you say in your duplicate thread :

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service.

  • Retired Engineer Level 4 Level 4 (2,710 points)
    Currently Being Moderated
    Nov 2, 2013 3:14 AM (in response to bigrobmjca)

    See if your homeowners insurance will cover it.


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