sophiaa_c

Q: OS X Mavericks download not working

Ok so this is probably my 5th time trying at this download. I have a macbook air and I have looked up ways to make the download work. I've tried re installing the app and rebooting my laptop. Everytime I install the app the bar does not move. It stays the same. I have run out of options on what to do. Any help?

MacBook Air (11-inch Mid 2011)

Posted on Nov 1, 2013 9:52 PM

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Q: OS X Mavericks download not working

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  • by John Galt,

    John Galt John Galt Nov 1, 2013 10:33 PM in response to sophiaa_c
    Level 8 (49,534 points)
    Mac OS X
    Nov 1, 2013 10:33 PM in response to sophiaa_c

    On which one of these screens is it getting stuck?

     

    Screen Shot 2013-11-02 at 1.30.31 AM.png

     

    or

     

    Screen Shot 2013-11-02 at 1.30.46 AM.png

     

    or

     

    All other applications must be closed.png

     

    or some other one?

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 1, 2013 10:36 PM in response to John Galt
    Level 1 (0 points)
    Nov 1, 2013 10:36 PM in response to John Galt

    I havent even gotten to any of those steps yet

  • by John Galt,

    John Galt John Galt Nov 1, 2013 10:42 PM in response to sophiaa_c
    Level 8 (49,534 points)
    Mac OS X
    Nov 1, 2013 10:42 PM in response to sophiaa_c

    Thanks - so it has not even downloaded yet?

     

    There may be no apparent "progress bar" in the App Store. It may be a bug associated with this particular download. The downloaded file is very large and could take several hours if your Internet speed is not very fast.

     

    To determine if it is actually downloading you can use Launchpad if you already are using Lion or later. You should see a fairly obvious new icon with an associated progress bar. Make sure you check every Launchpad page by swiping left / right.

     

    If it's paused, click the icon to restart it.

     

    Once it completes the icon will appear in Applications and Launchpad, it's just easier to find in Launchpad.

     

    Screen Shot 2013-10-29 at 12.06.35 AM.png

     

    When it's finished downloading it looks like this:

     

    Screen Shot 2013-10-29 at 12.05.19 AM.png

     

    If it really is not downloading read Mac App Store: How to resume interrupted downloads

     

    1. Open the Mac App Store.
    2. From the Store menu, choose Sign In.
    3. Enter your Apple ID and password.
    4. Click Purchases to get to your Purchases Page.
    5. Click the Resume button next to the app name.

     

    If you followed all these steps and are still convinced it is not downloading, write back.

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 1, 2013 10:46 PM in response to John Galt
    Level 1 (0 points)
    Nov 1, 2013 10:46 PM in response to John Galt

    This is what it shows.

    Screen Shot 2013-11-01 at 10.44.39 PM.png

    and

    Screen Shot 2013-11-01 at 10.45.29 PM.png

  • by John Galt,

    John Galt John Galt Nov 1, 2013 11:15 PM in response to sophiaa_c
    Level 8 (49,534 points)
    Mac OS X
    Nov 1, 2013 11:15 PM in response to sophiaa_c

    If you have reason to believe it's not downloading please try the link I posted about resuming interrupted downloads.

     

    If that does not work, restart your Mac.

     

    If that still does not work, write back for more ideas.

  • by aziam,

    aziam aziam Nov 2, 2013 2:55 AM in response to sophiaa_c
    Level 1 (0 points)
    Nov 2, 2013 2:55 AM in response to sophiaa_c

    hi...

     

    i'm having the same problem too...

     

    do anybody know, is it the server of apps store or my mba got problem...?

  • by WooLucky16,

    WooLucky16 WooLucky16 Nov 2, 2013 3:35 AM in response to aziam
    Level 1 (0 points)
    Nov 2, 2013 3:35 AM in response to aziam

    Mine is having the same issue. It's getting stuck after 995MB every time, and then just saying 'calculating'. I've tried restarting the download and my macbook. Resume isn't an option as its not registering as an interupted download, its just stuck. My internet connection is good. Nothing will get it past this point! Very frustrating. Anyone had any luck?

    Screen Shot 2013-11-02 at 10.29.16.png

  • by Ben Klu,

    Ben Klu Ben Klu Nov 2, 2013 3:53 AM in response to WooLucky16
    Level 1 (0 points)
    Nov 2, 2013 3:53 AM in response to WooLucky16

    facing similar challenge. share solution with me if any. Thanks.

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 2, 2013 12:51 PM in response to John Galt
    Level 1 (0 points)
    Nov 2, 2013 12:51 PM in response to John Galt

    tried all that. I even restarted my mac. I left it over night to see if it would work. It still didnt.

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 2, 2013 1:22 PM in response to John Galt
    Level 1 (0 points)
    Nov 2, 2013 1:22 PM in response to John Galt

    Screen Shot 2013-11-01 at 10.44.39 PM.pngmine doesnt even show resume

  • by John Galt,

    John Galt John Galt Nov 2, 2013 3:45 PM in response to sophiaa_c
    Level 8 (49,534 points)
    Mac OS X
    Nov 2, 2013 3:45 PM in response to sophiaa_c

    Try the following:

     

    Sign out of the App Store, then quit the App Store.

     

    Select (triple-click to select the entire line), then control-click, and from the contextual menu that appears select Services > Reveal in Finder:

     

    ~/Library/Preferences/com.apple.storeagent.plist

     

    Drag the highlighted file to the Desktop.

     

    Repeat with the following two lines

     

    ~/Library/Preferences/com.apple.appstore.plist

     

    ~/Library/Caches/com.apple.storeagent

     

    Open the App Store again, select the Purchases list, sign in, and attempt to download Mavericks again.

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 2, 2013 4:51 PM in response to John Galt
    Level 1 (0 points)
    Nov 2, 2013 4:51 PM in response to John Galt

    I tried it. And it still isnt downloading. Its just stuck there. And on my purcahses list it still doesnt show anything expect this

    Screen Shot 2013-11-01 at 10.44.39 PM.png

  • by John Galt,

    John Galt John Galt Nov 2, 2013 4:57 PM in response to sophiaa_c
    Level 8 (49,534 points)
    Mac OS X
    Nov 2, 2013 4:57 PM in response to sophiaa_c

    Start your Mac in "Safe Mode" and determine if you can download Mavericks in that mode:

     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

     

    The fact that it is not downloading after accomplishing all the above is a concern. If you're using any third party "anti-virus" or "security" or "cleaning" software, don't. Remove such things before attempting to upgrade to Mavericks.

  • by sophiaa_c,

    sophiaa_c sophiaa_c Nov 2, 2013 5:30 PM in response to John Galt
    Level 1 (0 points)
    Nov 2, 2013 5:30 PM in response to John Galt

    I did everything that was said above and still maverick is stuck at downloading.

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