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Can't sync my iPhone 4S with my computer for music

2773 Views 1 Reply Latest reply: Nov 2, 2013 7:20 AM by sterling r RSS
bariser1407 Calculating status...
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Oct 31, 2013 1:29 PM



Today i've tried many times to sync my computer with my phone but everytime something goes wrong. iTunes didn't give me any error messages but while I'm trying to sync my music;


iTunes: 595 songs


My iPhone tab: 595 songs


After sync...


My Phone: 565 songs


the other 2 same.


There is a picture of "My iPhone" tab.

iPhone 4S, iOS 7.0.3
  • sterling r Community Specialists Community Specialists (3,240 points)

    Hey there Bariser,


    It sounds like after syncing your phone some songs dont seem to be transferring over and are grayed out in the On This Phone tab in iTunes. I want to recommend a couple of things here. First, restart both your computer and your phone.

    iOS: Turning off and on (restarting) and resetting


    Try syncing again and if the issue persists, I would next try resyncing your music to the phone, by unchecking the Sync Music checkbox in the Music tab of iTunes when you have your phone selected, then click apply. This will remove the music from the phone.


    From: iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad


    When that completes, re check the checkbox and click apply again to sync the music back to the phone.

    Thank you for using Apple Support Communities.




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