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Lost purchase

121 Views 1 Reply Latest reply: Nov 2, 2013 2:12 PM by sterling r RSS
Jezorski Calculating status...
Currently Being Moderated
Oct 31, 2013 12:13 PM

I paid for an audio book, and can't seem to make this down load stick.  It was working for 5 minutes, then it keep blinking on and off before it just disapeared from my phone. 

 

Any ideas how to get it back?

 

Jezorski

iPhone 4S, iOS 7.0.3
  • sterling r Community Specialists Community Specialists (3,220 points)
    Currently Being Moderated
    Nov 2, 2013 2:12 PM (in response to Jezorski)

    Howdy Jezorski,

     

    It sounds like you are trying to dwonload an audio book purchase from iTunes but the download is stopping on its own. I would start by quitting your open apps on the phone.

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

    When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone, sign back in and try the download again.

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If the issue persists, I would next backup your device to iTunes, and restore it:

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

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