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What does the dotted circle mean?

118319 Views 82 Replies Latest reply: Mar 27, 2014 8:18 PM by blackeyesmiles RSS Branched to a new discussion.
  • Chris CA Level 9 Level 9 (73,470 points)
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    Oct 29, 2013 7:05 PM (in response to tiffyt)

    tiffyt wrote:

     

    what finally solved it for me- and FYI i dont like having the sync music button checked because i have to many playlist and so forth

    So why not leave it checked and simply sync selected playlists?

  • cooked76 Level 1 Level 1 (0 points)
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    Nov 2, 2013 1:31 PM (in response to vancouverbrit)

    I know there are a few valid fixes but it all depends on what the issue is.

     

    For me it took me a while to figure it out.  Aside from the grey dotted circles in "my music", I saw all these cloud symbols with a arrow down in my iphone on random songs.  iCLOUD!

     

    I turned off iCloud back up in the summary screen in itunes when I synced my phone and everything started downloading again and went into my settings into my iphone to make sure iTunes Match was turned off including automatic downloads. iCloud is such a piece of crap!

  • soulxgurl Level 1 Level 1 (0 points)
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    Nov 2, 2013 3:46 PM (in response to vancouverbrit)

    Can someone explain how to fix this darn thing? I've tried everything that everyone has mentioned, but I found no fix. It started happening almost a week for me with my iPod touch 5th gen. I thought maybe it's the memory because I only have about a megabyte left of memory(my iPod is 64 mb's, by the way). That should be plenty of space to download the songs though, so I don't see it being a memory problem. I updated it to 7.0.3 a few hours ago thinking that might work, but nothing. It's frustrating because I listen to music through-out my day everyday and I have about 5 new albums I wanted to put on my iPod to listen to, and I hate having to stay at the computer to listen to them. I also noticed that after I started having this problem, when I sync my iPod and it gets to 'Step 5 out of 5', it'll stay on that for almost 10 minutes or more. I hadn't done this before either. I really wish I could get this fixed.

     

    If anyone could tell me a 'step-by-step' solution, that'd be great. Capture.JPG

     

    And when I check and uncheck the songs in the itunes library, the memory shown for my ipod with go down and up, so when they stay checked it makes it seem like they're on my iPod because it took off the memory needed to sync the songs, but once again nothing shows up on my iPod under the recently added.

  • cody0252 Level 1 Level 1 (0 points)
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    Nov 2, 2013 3:32 PM (in response to vancouverbrit)

    That is a loading simbol

  • cody0252 Level 1 Level 1 (0 points)
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    Nov 2, 2013 3:33 PM (in response to cody0252)

    i think

  • pw74 Level 1 Level 1 (0 points)
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    Nov 2, 2013 5:10 PM (in response to vancouverbrit)

    The way I got rid of it all was to turn off itunes match (I no longer use it). When I bought that, and put new songs on my itunes, thats when I got the dotted circles. I had alot of problems with itunes match, so have gone back to the old "sync" way with itunes. Alot faster, and no more dotted circles. Wasted my money on itunes match, but oh well, the old way is alot better with no probs. Try that if you have itunes match, that could be the problem. Good luck :)

  • soulxgurl Level 1 Level 1 (0 points)
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    Nov 3, 2013 8:02 AM (in response to soulxgurl)

    Well, with a few times actually contacting apple support, the only thing that seems to have worked is erasing all settings and content on the device, then connecting it and all the songs seem to be going on.

     

    First: Backup your device to iCloud or your computer, unplug the device, Go into Settings/General/Rest/ and hit erase all content and settings. Set up as new iPod or iPhone etc. After that connect your device to your computer, and set up as new device. Then it should work and copy all the songs. At first I thought it didn't work, but at step 4 it started downloading them all on. Now I was told to just restore from the backup with all your pictures etc and the songs should still be on, if not, I was also told I'd have just sync all the songs back on, which I'm fine with waiting. I have over 5,000 songs, just as long as the songs work now is all that matters. Thanks Apple Support!

  • soulxgurl Level 1 Level 1 (0 points)
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    Nov 3, 2013 8:58 AM (in response to soulxgurl)

    Depending on how many songs, etc you have, it may take awhile for them to download. I kind of wish it was how it was before the update where the songs would have to be downloaded while connected through usb, or at least that's how I used to do it and they always synced. Now the sync ends before all the songs are actually downloaded and you get the red circle with the square in it next to the songs on your device. I'm not even entirely sure if they're even downloaded cause no progress has been made. Plus it's not showing certain songs if they're in the process of downloading either. New isn't always better -_-'

  • soulxgurl Level 1 Level 1 (0 points)
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    Nov 4, 2013 11:24 AM (in response to soulxgurl)

    Actually that solution ended up failing as well. I'm seriously starting to give up. Restoring it once again right now and hopeing that does something. Started a new discussion on it. Apple, get your act together.

  • kfillen Level 1 Level 1 (0 points)
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    Nov 7, 2013 5:46 AM (in response to Waterlilly101)

    This worked! Thank you. That is a breath of fresh air.

  • Levin Chin Level 1 Level 1 (25 points)
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    Nov 8, 2013 5:52 PM (in response to pcguywithaniPhone)

    pcguywithaniPhone: the greyed out songs do not appear on my phone

  • Levin Chin Level 1 Level 1 (25 points)
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    Nov 8, 2013 5:54 PM (in response to pw74)

    pw74: I have the same problem and I do not have iTunes Match

  • MHimler Level 1 Level 1 (0 points)
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    Nov 14, 2013 1:36 PM (in response to vancouverbrit)

    So I was having the same problem as everyone here with these rings, and it looks like I've gotten them to go away. (fingers crossed it stays that way). Here's what I did.

     

    Plug in iPhone, cancel sync.

    Go into iTunes library, delete problematic songs from library.

    Find files in finder, re-import them into the library.

    Go to iPhone tab-music-uncheck sync music

    Sync iPhone

    (Now when i looked at the music again it had changed to "selected playlists" and synced like 60 songs. Don't know what happend)

    Now I re-checked the sync all music

    Sync iPhone

    After a few seconds the gray circles on the music list in the "on this iPhone" tab began to load and dissappear one by one.

    (Have no idea what of this was necessary and what wasn't so I figured I'd just put everything in.)

    Hope this helps.

  • Levin Chin Level 1 Level 1 (25 points)
    Currently Being Moderated
    Nov 14, 2013 3:22 PM (in response to MHimler)

    Thanks ... I guess this way will lose the songs in the playlists, though, right?  You have to re-insert all your re-imported songs into all your playlists?

  • MHimler Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2013 9:19 AM (in response to Levin Chin)

    Probably, I only had them in one playlist so it wasn't a big deal for me, but I think you can save playlist song lists if that'll help. not sure about it

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