Q: What has happened to Apple?

I can't see the image, are you saying Rember or AHT are stuck? They are low level tools so they don't always give great feedback, give them time.

I guess it must be showing errors if you are returning it.

ClarkDV,

You seem to be suggesting that it?s okay to produce something that is not fit for purpose and because you can download it for free you 'take a chance'.

As an Apple user now facing big problems since maverick was downloaded, I think the views and concerns expressed by some others on this page are much more valid and to the point.

'Millions of others', it seems, just like me are now living with the consequences of a poor software package. Whether it is produced by Apple or any other company there is still a responsibility to get it right first time. Making apologies later is unacceptable and not nearly good enough and is also a sign of a rapid decline and market confidence. Look at the stock reports.

Ecats24 wrote:

 

'Millions of others', it seems, just like me are now living with the consequences of a poor software package.

Is that a guess, or can you support the claim?

Like ClarkDV I have installed Mavericks on a 2009 iMac and a 2013 MacBook Pro. With one exception, both work even better than before. Faster, crisper, reliable Time Machine, etc., etc. The improvement is particularly striking in the four-year-old iMac, which only has 4GB of RAM. It's like new!

The one exception is the new tagging system. It doesn't work well at all. In my case, I really don't care much about that because it's a feature I will never use much. And Apple will fix it on their next release.

I totally agree with ClarkDV's intelligent and realistic comments. When you look at all the various computers all over the world, many corrupted with third-party stuff and modified in other ways, and expect them to all work beautifully right after new software is installed, then you are being unrealistic. When OS X 10.0 came out over ten years ago it had many problems, and people hated it until 10.1, etc. And that's when Jobs was very much involved.

I still get a kick out of all the good things my Apple stuff does effortlessly. Yep, Apple may not be perfect, but consider the alternatives.

Perhaps a "Clean Install" was in order?

I have been upgrading Mac OS'es since my Mac 512K in 1982. I have seen MANY upgrades and have never, ever, had the kind on problems that the OP has. Something is most definitely off with his system. Perhaps some hardware is failing?

I've had a hardware failure in my 6 year old 8-Core MacPro but that was the only one of my many machines that had any thing go wrong while I owned it.

I finally changed platforms a few years ago to go to Apple because of problems stability and reliability issues like this and now it's starting all over again. Apple really messed up on this release. My iMac now lags, freezes, has video refresh issues, i'm constatly running out of RAM if i sync my iPhone because i'm adding a CD to it it re-syncs the whole collection which takes forever because there's about 6 000 songs to sync, it's pathetic. I expected a much higher quality product from Apple but they seem more concentrated on quantity as oppesed to quality.

Hopefully they're working day and night to resolve the issues and will release an update soon.

I'm not sure what you mean. What platform did you come from and what are you on now?

I was on the ever problematic Windows, what other platform has issues??? and to answer your other question now i'm on Mavericks which is what is being addressed here.

I think this might suppress Apple's growth if it becomes more widespread:

Take a look at these--Apple has been removing critical comments from its forums:

http://www.infoworld.com/t/technology-business/bruised-apple-buggy-products-and- user-censorship-229951

http://lessig.tumblr.com/post/65340641605/the-slaughter-continues-apples-latest- deleted

http://lessig.tumblr.com/post/65338904338/wow-or-from-the-when-apple-became-the- borg-department

I would also classify these as "what has happened to Apple?"

Apple does leave a lot of critical comments alone, but this might be a beginning of  Apple showing more of its dark side. Some of you might not find this a problem, but I find this censorship very disturbing and an insult to its customers.  The comments were not "flaming" or otherwise using objectionable language.  Lessig is a Professor of Law at Harvard.

Let me also add a couple of negative experience with Apple products in the last couple of years, the most recent being just a couple months ago.

I had a new 2010 iMac27" that within the first few months started "ramping."  That is, one of the fans (the HD fan) started at a normal 1100 rpm and would rapidly escalate to 5200 rpm--so loud you could hear it easily from several rooms away.  Only shutting the iMac down would make it quit.  Upon restart after sitting for a while, it would eventually ramp again.  Overall, it took 4 trips to the Applestore, with Apple eventually replacing all fans, censors, and even the motherboard--all to no avail. And, on one of those visits, Apple cracked my computer's screen when they loaded it (in its original box and packing styrofoam no less) in my car, so I had to take it back a 5th time.  I had AppleCare, and eventually someone I called my "AppleCare social worker" (a non-tech person) finally called my store's manager and told him to replace the computer.  I had asked for this several times, but my request was ignored.  This had gone on for over a year. The replacement iMac has not ramped, thankfully.

Recently my 20" iMac (2008) died.  It was so "old" that Apple wouldn't even look at it.  I found an Apple reseller who recovered the HD, which was all I wanted. In the meantime I ordered a 2011 21.5" refurbed iMac from Apple to replace the 20" iMac.  It was in a totally different location than the ramping 27" had been, but--you can guess--it started to ramp by the second day I had it!  I wanted a replacement, but it took escalating it up to a supervisor and a couple of hour-long phone calls just to get it replaced.

I've had several Macs over the years (I had a Powerbook 3400; I still have the 12" aluminum G4 powerbook; the sunflower iMac--all old and not currently being used--but never had a problem with them).  My experiences with the defective iMacs certainly put a worm in my Apple product experience.

I think what bothered me the most was the hassle it was to lug that 27" computer back and forth to the Apple Store so many times and their discounting my request for a replacement machine, even after visit 3.  Why did it take so long for Apple to replace what was obviously a very defective machine?  And, why did it take so long and the necessity to get a supervisor involved for the replacement refurbed iMac--also obviously defective?  It reminded, sadly, of my negative experience with all the PCs I had years ago, all of which made me swing over to Macs. 

Combine this with all the difficulties I hear about with various OS and iOS  and app upgrades (think about the Maps app--a real fiasco that should never have been released with all its bugs) that have made owners do all sorts of reconfiguring and jumping through all sorts of trial and error hoops (reminiscent of Windoze chronic problems), that seemed not to have been so prevalent in the past.  Apple once touted their "it just works" ad campaign...don't think it would have much credibility today.

The "WiFi is not just troublesome on my mini, it seems, short of locking it into an encrypted vault [works but w/complications), it won't shut up. I just want to control how I get on line. Does any one know if "Airport" automatically cycles on&off for whatever reason? I could encrypt the WiFi, if for no other reason it might at least provide some outside access control...

That's exactly what I'm saying. Like I stated, if you can't tolerate a few issues either because you have some important perosnal project or you use your Mac for work, then you should wait for 10.9.1 or 10.9.2. Did anyone hold a gun to your head and force you to upgrade?

My "millions of others" number is a guess based upon how this all usually goes on forums like this. Only the prople with issues come and post about it. All the success stories don't, they just go on about their lives. This is common and pertains to every product made. You hear the minority while the majority with great experiences are silent because they have nothing to complain about.

That doesn't mean your issues aren't a pain in the rear for you, but you came on here with a "Apple is Doomed!" attitude, and as a long time Apple user, I've heard it all before.

As for the market reports that some would have me look at to "prove" that Apple is doomed. Market reports mean nothing. Those guys speculate wildly and some do it just to remain employed. (Doom, like sex, sells!)

It's harder to stay in the good graces of the market reporters when you're at or near the top of the market. Look at Microsoft. For years the market hated them because their stock was static, yet they held a 90%+ share of the computer software market.

Please don't take this the wrong way but...

This is one of the most  solid upgrades I've installed from Apple and I've been using Macs since the mid-90s.

All I'm saying is that you ___might___ consider doing a clean install if you are having lots of bugs or crashes.

Again... not trying to be an Apple sycophant... I've dumped on Apple many times in the past for things they have done... but just offering a ___possible___ solution.

The install is super clean, it's the experience that is just wrong. I was just forced to buy another external drive to backup external disks because there's a high risk of losing all my data. I have also installed new OSes on release week with no serious problem until now. Yes, what has happened to Apple?, iOS on iPhone 4 was a nightmare too.

Common, normal, everyday things are not supposed to 'break' when you upgrade, right?

I've never experienced it before. Tonight I have. Groups in email. Doesn't work. I have to email 75 people individually in Mavericks, that I could do in a group in Mountain Lion.

That's an upgrade alright.