Hoonay2003

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Q: Since upgrading to iTunes 11.1.2 it won't launch - I'm stuck

I updated a week ago and have been unable to launch iTunes ever since. The repair tool times out each time so that's no use.

If I have to uninstall and reinstall, do I need to make backups of my library and files first? I am not sure how to go about all this.

Any tips welcome!

iPad, iOS 6.1.1

Posted on Nov 3, 2013 1:48 AM

I have this question too

Q: Since upgrading to iTunes 11.1.2 it won't launch - I'm stuck

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Helpful answers

by Allen A,

Allen A Nov 4, 2013 1:47 PM in response to Hoonay2003
Community Specialists

Nov 4, 2013 1:47 PM in response to Hoonay2003

Hello Hoonay2003,

We've a couple of articles that, depending on your version of Windows, can help get iTunes working correctly on your system.

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717

Cheers,
Allen
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