Rotor-Head

Q: What has happened to Apple?

Okay.  I've been an Apple fan since the beginning, but things are falling apart...  Mavericks is buggy.  Mac Mail hangs ALL OF THE TIME..  I've never had to force quit as much as I do now.  My iPhone/iPad is buggy and iTunes is just going nuts.  If I go to a song, it just starts flipping out and moving to other songs (and it never did that before)...  Sometimes when I end a call, it never ends until I shut down my iPhone and restart it...  And don't get me started on final CutPro X.  I really hope that Apple follows Steve Job's ideas, because since his passing, Apple has not been as reliable and as awesome as it used to be..  Please fix...  I'm using the latest MBP Retina and newest iMac and iPhone.   (I liked the way it was.  I wish I could downgrade)...  Thanks..

iMac, Latest OS

Posted on Oct 30, 2013 8:37 PM

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Q: What has happened to Apple?

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  • by woodmeister50,

    woodmeister50 woodmeister50 Nov 3, 2013 3:54 AM in response to Rotor-Head
    Level 5 (5,606 points)
    Mac OS X
    Nov 3, 2013 3:54 AM in response to Rotor-Head

    Let me say, for one, I have not had any issues whatsoever

    with Mavericks (2011 Mini Server, 2011 13" Macbook Pro,

    2010 Mini).

     

    Now, with that said, what I find particularly odd in my scanning

    of all of the posts in the Mavericks community is that seemingly

    most of the issues that have come up are with the most recent

    Macs.  I have not done a statistical count but it sure does seem to

    be that way.  Why is this the case?  One would think that the

    balance of upgrade issues should be weighted toward the older

    platforms.

     

    This has just been my general observation and opinion but it does

    seem to be the case to me.

  • by Xsfnrg,

    Xsfnrg Xsfnrg Nov 3, 2013 6:02 AM in response to Drew Reece
    Level 1 (0 points)
    Nov 3, 2013 6:02 AM in response to Drew Reece

    All went well wrt reinstall  and diagnostics, permissions repair on the external drives and so far so good again. Thanks to you Barney etal for all the input. It has been a positive learning experiennce for me. PS. To those of you who have responded with helpful suggestions to my problems.... The French say that criticism is easy but doing something is harder, so don't pay to much attention to the nay sayers, you have done a lot more than help. You have taught.

  • by Drew Reece,

    Drew Reece Drew Reece Nov 3, 2013 9:53 AM in response to Xsfnrg
    Level 5 (7,714 points)
    Notebooks
    Nov 3, 2013 9:53 AM in response to Xsfnrg

    Xsfnrg wrote:

    The French say that criticism is easy but doing something is harder, so don't pay to much attention to the nay sayers, you have done a lot more than help. You have taught.

     

    Thank you for the kind works, it's kinda the point of a support forum.

  • by baltwo,

    baltwo baltwo Nov 3, 2013 1:36 PM in response to Xsfnrg
    Level 9 (62,256 points)
    Nov 3, 2013 1:36 PM in response to Xsfnrg

    Xsfnrg wrote:

    All went well wrt reinstall  and diagnostics, permissions repair on the external drives and so far so good again. Thanks to you Barney etal for all the input. It has been a positive learning experiennce for me. PS. To those of you who have responded with helpful suggestions to my problems.... The French say that criticism is easy but doing something is harder, so don't pay to much attention to the nay sayers, you have done a lot more than help. You have taught.

    thumbsup.gif

  • by petermac87,

    petermac87 petermac87 Nov 3, 2013 1:44 PM in response to Xsfnrg
    Level 5 (7,402 points)
    Nov 3, 2013 1:44 PM in response to Xsfnrg

    Xsfnrg wrote:

     

    All went well wrt reinstall  and diagnostics, permissions repair on the external drives and so far so good again. Thanks to you Barney etal for all the input. It has been a positive learning experiennce for me. PS. To those of you who have responded with helpful suggestions to my problems.... The French say that criticism is easy but doing something is harder, so don't pay to much attention to the nay sayers, you have done a lot more than help. You have taught.

    Happy Computing.

     

    Cheers

     

    Pete

  • by Code_Wizard,

    Code_Wizard Code_Wizard Nov 3, 2013 1:46 PM in response to Rotor-Head
    Level 1 (29 points)
    Mac OS X
    Nov 3, 2013 1:46 PM in response to Rotor-Head

    Simple, they are becoming more and more like Microsoft. Adding unnecessary "features," and ignoring what is really wanted or needed. They just keep assuming everyone will contintue singing it's praises. In other words, they are believing their own press clippings.

     

    I'm reminded of the "1984" ad. Only now it's Apple who is on the receiving end of the sledgehammer toss. Ironically it's MS, Lenovo (former IBM) who are loading up on hammers.

     

    Apple has been more about "style" than substance. Now they can't even claim the style mantle anymore. I think they are lost at how to compete in world where their flaws are no longer ignored. Reminds me of a certain President.

  • by petermac87,

    petermac87 petermac87 Nov 3, 2013 1:49 PM in response to Code_Wizard
    Level 5 (7,402 points)
    Nov 3, 2013 1:49 PM in response to Code_Wizard

    And your question is......?????

  • by Canary6,

    Canary6 Canary6 Nov 3, 2013 6:05 PM in response to Drew Reece
    Level 1 (0 points)
    Nov 3, 2013 6:05 PM in response to Drew Reece

    Drew, I reverted back to ML after I lost a Canon Scanner, an Epson printer and Adobe Creative Suite,

      had some good Tier 2 support, but had a lot of problems.  Time Machine Backup made problems worse.  Would like to try again but will wait.  In the Meantime per your suggestion

    Hardware Information:

                iMac (24-inch, Early 2009)

                iMac - model: iMac9,1

                1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

                4 GB RAM

     

    Video Information:

                NVIDIA GeForce 9400 - VRAM: 256 MB

     

    Audio Plug-ins:

                AirPlay: Version: 1.7

                iSightAudio: Version: 7.7.1

     

    System Software:

                OS X 10.8.5 (12F45) - Uptime: 0 days 4:54:27

     

    Disk Information:

                WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)

                            disk0s1 (disk0s1) <not mounted>: 209.7 MB

                            Macintosh HD (disk0s2) /: 639.28 GB (572.89 GB free)

                            Recovery HD (disk0s3) <not mounted>: 650 MB

     

                HL-DT-ST DVDRW  GA11N 

     

    USB Information:

                EPSON USB2.0 MFP(Hi-Speed)

     

                Apple Inc. Built-in iSight

     

                Apple, Inc. Keyboard Hub

                            Apple, Inc Apple Keyboard

     

     

                Apple Computer, Inc. IR Receiver

     

                Mitsumi Electric Apple Optical USB Mouse

     

                Apple Inc. BRCM2046 Hub

                            Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

                LaCie d2 quadra (button) 800mbit - 800mbit max

                            disk1s1 (disk1s1) <not mounted>: 209.7 MB

                            TimeMachineBackUp (disk1s2) /Volumes/TimeMachineBackUp: 999.86 GB (717.74 GB free)

     

    Thunderbolt Information:

     

    Kernel Extensions:

                com.symantec.kext.internetSecurity            (5.3f6)

                com.symantec.kext.pf            (5.6f22)

                com.symantec.kext.ips            (3.9f13)

                com.symantec.kext.fw            (5.3f12)

                com.symantec.kext.SymAPComm            (12.6f28)

     

    Problem System Launch Daemons:

                [failed]            com.apple.coresymbolicationd.plist

                [failed]            com.apple.wdhelper.plist

     

    Problem System Launch Agents:

                [failed]            com.apple.accountsd.plist

                [failed]            com.apple.AirPlayUIAgent.plist

                [failed]            com.apple.coreservices.appleid.authentication.plist

                [failed]            com.apple.printtool.agent.plist

     

    Launch Daemons:

                [loaded]            com.adobe.fpsaud.plist

                [loaded]            com.adobe.versioncueCS4.plist

                [loaded]            com.symantec.deepsight-extractor.plist

                [failed]            com.symantec.errorreporter-periodic.plist

                [loaded]            com.symantec.liveupdate.daemon.ondemand.plist

                [loaded]            com.symantec.liveupdate.daemon.plist

                [not loaded]            com.symantec.nav.migrateqtf.plist

                [loaded]            com.symantec.sharedsettings.plist

                [loaded]            com.symantec.symdaemon.plist

     

    Launch Agents:

                [loaded]            com.adobe.CS4ServiceManager.plist

                [loaded]            com.epson.epw.agent.plist

                [loaded]            com.symantec.errorreporter-periodicagent.plist

                [loaded]            com.symantec.nis.application.plist

                [loaded]            com.symantec.uiagent.application.plist

     

    User Launch Agents:

                [loaded]            com.adobe.ARM.[...].plist

                [loaded]            com.adobe.ARM.[...].plist

                [failed]            com.adobe.ARM.[...].plist

                [failed]            com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

     

    User Login Items:

                iTunesHelper

                AdobeResourceSynchronizer

                Zinio Alert Messenger

                SymSecondaryLaunch

     

    3rd Party Preference Panes:

                Adobe Version Cue CS4

                Flash Player

                Java

                Norton\nQuickMenu

     

    Internet Plug-ins:

                AdobePDFViewer.plugin

                AdobePDFViewerNPAPI.plugin

                AmazonMP3DownloaderPlugin101750.plugin

                CouponPrinter-FireFox_v2.plugin

                Flash Player.plugin

                FlashPlayer-10.6.plugin

                iPhotoPhotocast.plugin

                JavaAppletPlugin.plugin

                JavaAppletsPlugin.plugin

                NortonInternetSecurityBF.plugin

                QuickTime Plugin.plugin

     

    User Internet Plug-ins:

                CitrixOnlineWebDeploymentPlugin.plugin

     

    Bad Fonts:

                None

     

    Time Machine:

                Skip System Files: NO

                Mobile backups: OFF

                Auto backup: YES

                Volumes being backed up:

                            Macintosh HD: Disk size: 639.28 GB Disk used: 66.38 GB

                Destinations:

                            TimeMachineBackUp [Local] (Last used)

                            Total size: 999.86 GB

                            Total number of backups: 152

                            Oldest backup: 2011-03-11 01:40:03 +0000

                            Last backup: 2013-11-04 01:07:36 +0000

                            Size of backup disk: Adequate

                                        Backup size 999.86 GB > (Disk used 66.38 GB X 3)

  • by petermac87,

    petermac87 petermac87 Nov 3, 2013 6:10 PM in response to Canary6
    Level 5 (7,402 points)
    Nov 3, 2013 6:10 PM in response to Canary6

    Nortons (Symentec) will be your problem. Worse program you can install on a Mac. Quite destructive, actually. Uninstall completely.

     

    Pete

  • by Drew Reece,

    Drew Reece Drew Reece Nov 3, 2013 7:49 PM in response to Canary6
    Level 5 (7,714 points)
    Notebooks
    Nov 3, 2013 7:49 PM in response to Canary6

    Canary6,

    Thanks for posting that, here is my opinion, when I say 'delete' below you have the option to copy off to another disk or move to another folder OR delete it. The choice is yours (I'd delete them) , but if they are left in place they will be using up resources and could be causing your issues. The items that load at the system level are troubling. There is a lot of potential for things to go wrong when something has all that power inside the system.

     

    You will also want to have a sound backup before you modify the system.

     

    Find these in: /Library/Extensions/

    Kernel Extensions:

                com.symantec.kext.internetSecurity            (5.3f6)

                com.symantec.kext.pf            (5.6f22)

                com.symantec.kext.ips            (3.9f13)

                com.symantec.kext.fw            (5.3f12)

                com.symantec.kext.SymAPComm            (12.6f28)

     

    These all load into the kernel, so this software better be the most current version. The kernel is the core of the operating system, it is better to avoid third parties doing anything at that level if.

    It's pretty clear that Mavericks is in it's 'teething phase', so adding in extra code won't help matters.

    Personally I think there is little reason for running Symantec's tools on a Mac so turn off as much as possible if you must run it.

     

     

    Find these in: /Library/LaunchDaemons/

    Launch Daemons:

                [loaded]            com.adobe.fpsaud.plist

                [loaded]            com.adobe.versioncueCS4.plist

                [loaded]            com.symantec.deepsight-extractor.plist

                [loaded]            com.symantec.liveupdate.daemon.ondemand.plist

                [loaded]            com.symantec.liveupdate.daemon.plist

                [not loaded]            com.symantec.nav.migrateqtf.plist

                [loaded]            com.symantec.sharedsettings.plist

                [loaded]            com.symantec.symdaemon.plist

                [failed]            com.symantec.errorreporter-periodic.plist

                [failed]            com.apple.coresymbolicationd.plist

                [failed]            com.apple.wdhelper.plist

     

     

    Find these in: /Library/LaunchAgents/

    Launch Agents:

                [loaded]            com.adobe.CS4ServiceManager.plist

                [loaded]            com.epson.epw.agent.plist

                [loaded]            com.symantec.errorreporter-periodicagent.plist

                [loaded]            com.symantec.nis.application.plist

                [loaded]            com.symantec.uiagent.application.plist

                [failed]            com.apple.accountsd.plist

                [failed]            com.apple.AirPlayUIAgent.plist

                [failed]            com.apple.coreservices.appleid.authentication.plist

                [failed]            com.apple.printtool.agent.plist


     

    Find these in: ~/Library/LaunchAgents/ (~/ is your home folder)

    User Launch Agents:

                [loaded]            com.adobe.ARM.[...].plist

                [loaded]            com.adobe.ARM.[...].plist

                [failed]            com.adobe.ARM.[...].plist

                [failed]            com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

     

     

    All of the [failed] jobs are all worrying. Failed means crashed, or doing something it isn't supposed to do.

    The first two types run at the system level, so it it very important to remove them or make sure they are up to date. The ones inside your home are all running at the same level as your user. They can't wreck the system, but they can use up RAM & CPU and make other tasks slower. You probably only need one Adobe updater job (com.adobe.ARM.[...].plist).

     

    The simplest thing to do is remove all of the failed jobs & reboot. They are .plist files (property lists).

    Some jobs may come back, especially Symantec's because they will try to "keep your system secure" but that also means "make your system work harder".

     

    You may have to follow Symantec's uninstall instructions to remove it completely.

    Clean up any you don't need.

     

    Run etrecheck again to see what jobs return.

     

    Find these in: System Preferences > Users & groups > select your account > Login items tab.

    User Login Items:

    Check these apps are all up to date, remove them if you want to see if the Mac will login any quicker. If you miss them re-add them one by one, so you can see if it has a noticable effect.

     

    Find these in: /Library/PreferencePanes/ or ~/Library/PreferencePanes/

    3rd Party Preference Panes:

    Check these are all up to date or remove them.

     

    Find these in: /Library/Internet Plug-Ins/ or ~/Library/Internet Plug-Ins/

    Internet Plug-ins:

    You have several copies of old Flash player, Adobe reader & Java Applet plugins.

    Delete them or update them.

    Java is so insecure it's not clever having it around inside the browser at all. Also disable Java in Safari's settings if it is on - it defeats the point of all that Symantec 'security' software. Java apps are OK if you need them - just avoid it in the browser at all costs.

     

     

    Don't forget to reboot once the changes have been made.

     

    I hope that helps, ask if you have questions, good luck.

  • by dogsandcats,

    dogsandcats dogsandcats Nov 7, 2013 9:39 AM in response to Rotor-Head
    Level 1 (4 points)
    Desktops
    Nov 7, 2013 9:39 AM in response to Rotor-Head

    I am a new Apple user as of July 2012.  I have a 21.5 IMAC, IPAD, IPOD, APPLE TV, and IPHONE. I know Apple does have some problems, however they are still far superior to windows. I would never go back.  I did not have any of the problems some of you are talking about.  My computer has worked just fine since I updated to the new software. I was one of those that updated on the same day it came out.  I had no problems at all.  I think sometimes for the older Macs maybe it is your computer that is causing these promblems especially since if it is an older version. 

     

    I think their Apple support is 1 million times better than Microsoft.  There is just no comparison.  Anytime I have at to call for suppoer they were able to fix my problem.

  • by baltwo,

    baltwo baltwo Nov 7, 2013 11:44 AM in response to dogsandcats
    Level 9 (62,256 points)
    Nov 7, 2013 11:44 AM in response to dogsandcats
  • by Barney-15E,

    Barney-15E Barney-15E Nov 7, 2013 5:15 PM in response to baltwo
    Level 9 (50,483 points)
    Mac OS X
    Nov 7, 2013 5:15 PM in response to baltwo

    baltwo wrote:

     

    Really? No issues? Then, you've not been bit by these:

     

    http://www.wired.com/gadgetlab/2013/10/mavericks-issues-and-fixes

    http://support.apple.com/kb/HT6049

    I didn't have any of those issues, either.

  • by petermac87,

    petermac87 petermac87 Nov 7, 2013 5:23 PM in response to baltwo
    Level 5 (7,402 points)
    Nov 7, 2013 5:23 PM in response to baltwo

    None of those experienced here either.

     

    Pete

  • by ClarkDV,

    ClarkDV ClarkDV Nov 7, 2013 6:53 PM in response to baltwo
    Level 2 (184 points)
    Nov 7, 2013 6:53 PM in response to baltwo

    Nope, none of them. Did you think that everyone who downloaded Mavericks had those issues?

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