psutoad
Level 1 (10 points)

Q: Mail can't connect to iCloud account

Forgive me if this has been answered elsewhere, I did a couple of searches and did not find an answer to this annoyance...

 

Since upgrading to 10.9, Mail always asks for my password at start up, after claiming that it can't connect to iCloud account "MobileMe".  I enter the password and everything is fine.  Everything should have been enabled when the install took place, and of course, I have verified that the iCloud account settings seem to be correct.  I have also tried resetting and repairing Keychain, to no avail.

 

Are there tips that someone could provide for how to avoid this inconvenience?

 

Thanks

MacBook Pro (17-inch Late 2011), OS X Mavericks (10.9)

Posted on Nov 3, 2013 5:27 AM

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psutoad

Q: Mail can't connect to iCloud account

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  • by brenden dv,

    brenden dv brenden dv Nov 4, 2013 9:05 AM in response to psutoad
    Community Specialists
    Nov 4, 2013 9:05 AM in response to psutoad

    Hi psutoad,

     

    If Mail keeps asking you for your Keychain password (it was unclear if it was prompting you for the Keychain or the email account password), you may find the following article helpful (it is aimed at Mountain Lion, but the steps should be similar in Mavericks):

     

    Mail (Mountain Lion): If Mail keeps asking for your keychain password

    http://support.apple.com/kb/PH11785

     

    You may also want to check to make sure that the access settings for Mail haven't been inadvertently changed:

     

    OS X Mavericks: Allow apps to access your keychain

    http://support.apple.com/kb/PH13737

     

    Regards,

    - Brenden

  • by psutoad,

    psutoad psutoad Nov 4, 2013 5:58 PM in response to brenden dv
    Level 1 (10 points)
    Nov 4, 2013 5:58 PM in response to brenden dv

    Thanks for the advice Brenden.  It doesn't appear to be a keychain issue, though I tried both of those suggestions.  It actually is starting to look like an Apple ID issue.  My apple ID is a mac.com address, but it appears that some apps are looking for me.com addresses instead.  I followed a different thread and deleted my iCloud account from my mac, then recreated the account, and so far it's behaving BETTER, but not perfectly.  The Internet Accounts pref panel will not show that Mail is checked for my iCloud account.  I can click the check box to enable it, but it will only show that it's "setting up", then reverts back to an unchecked box.  That said, Mail seems to have stopped asking me for my password everytime I start the application new. 

     

    So, long story short, the most annoying behavior has stopped for now, but there still seems to be something off about the iCloud account.

  • by kunibert0815,

    kunibert0815 kunibert0815 Nov 27, 2013 1:31 AM in response to psutoad
    Level 1 (0 points)
    Nov 27, 2013 1:31 AM in response to psutoad

    Hi psutoad,

    I've had the same problem. Solved it as follows:

     

    - open Apple Mail

    - open Mail -> Preferences

    - choose your iCloud account

    - select register Advanced

    - select Authentication=Apple Token

     

    Should work now.

  • by b.k.jackson,

    b.k.jackson b.k.jackson Dec 16, 2013 6:39 PM in response to kunibert0815
    Level 2 (250 points)
    Dec 16, 2013 6:39 PM in response to kunibert0815

    Thank you kunibert - I was having the same issue and this fixed it.  Appreciate the help!

  • by Norton Chia,

    Norton Chia Norton Chia Dec 18, 2013 5:08 AM in response to kunibert0815
    Level 1 (9 points)
    Desktops
    Dec 18, 2013 5:08 AM in response to kunibert0815

    My problem is Mavericks Mail on my Mac mini won't even let me see my iCloud accounts, even though it's not giving me any errors when I attempt to add them.

  • by fiddlledad,

    fiddlledad fiddlledad Dec 25, 2013 5:23 PM in response to Norton Chia
    Level 1 (0 points)
    Dec 25, 2013 5:23 PM in response to Norton Chia

    Norton, this is my exact same problem, even though I'm using Maverick on a MacbookPro. Mail lets me do everything (apparently) to add the account but doesn't actually add it. All I see is are the Yahoo accounts in Preferences, the iCloud address doesn't appear at all.

     

    Message was edited by: fiddlledad

  • by Derek Masterson,

    Derek Masterson Derek Masterson Dec 29, 2013 5:27 PM in response to kunibert0815
    Level 1 (0 points)
    Dec 29, 2013 5:27 PM in response to kunibert0815

    I have no idea why this change is needed, but it worked. Thanks kunibert!

  • by Norton Chia,

    Norton Chia Norton Chia Dec 29, 2013 11:15 PM in response to fiddlledad
    Level 1 (9 points)
    Desktops
    Dec 29, 2013 11:15 PM in response to fiddlledad

    It's not my main machine, so I haven't been too bothered by it. Tried a second iCloud account now it won't let me remove it from System Preferences. Tells me to delete it from within Mail's Preferences, but of course the iCloud account is not there!

     

    What I've done is to copy the Mail folder from another Mac so at least Mail would work for the time being. I think I'll try to erase and install the mini from scratch when I get a chance, or try yet again with the next full Mavericks update.

  • by danthornburn,

    danthornburn danthornburn Jan 1, 2014 1:16 AM in response to kunibert0815
    Level 1 (0 points)
    Jan 1, 2014 1:16 AM in response to kunibert0815

    Selecting the apple token option in authentication seems to have done the trick for me too.  Thanks kunibert0815!


  • by Professor T,

    Professor T Professor T Jan 15, 2014 6:37 PM in response to kunibert0815
    Level 1 (0 points)
    Jan 15, 2014 6:37 PM in response to kunibert0815

    Thank kunibert, changing to Authentication=Apple Token WORKED!!...This is so intuitively obvious...I guess the folks that dreamed up Mavericks knew we would be able to figure this out on our own.  I think it is time to short Apple stock...

  • by Mike Lipay,

    Mike Lipay Mike Lipay Jan 21, 2014 3:19 PM in response to kunibert0815
    Level 2 (229 points)
    Mac OS X
    Jan 21, 2014 3:19 PM in response to kunibert0815

    This just started happening to me after installing an update that was just supposed to affect Aperture/iPhoto RAW. When I followed your instructions Apple Token isn't an option, all I see is:

     

    • External TLS Client Certificate
    • Kerberos Version 5
    • NTLM
    • MDS Challenge-Response
    • Password

     

    Other ideas?

  • by Paparelli,

    Paparelli Paparelli Jan 21, 2014 9:36 PM in response to Mike Lipay
    Level 1 (0 points)
    Jan 21, 2014 9:36 PM in response to Mike Lipay

    Mike, looks like you haven't selected your iCloud account in Preferences. These are Live  or Gmail settings.  See below screenshot

     

    Screenshot 2014-01-22 05.35.41.jpg

  • by Mike Lipay,

    Mike Lipay Mike Lipay Jan 22, 2014 3:23 AM in response to Paparelli
    Level 2 (229 points)
    Mac OS X
    Jan 22, 2014 3:23 AM in response to Paparelli

    Wrong, I did. I had to contact Apple Support for this, they had me delete my account then add it back in, that is when Apple Token appeared as an option. Apparently, Maverick's install has an issue when updating from an OS older than 10.8.

  • by lplondon84,

    lplondon84 lplondon84 Jan 28, 2014 6:26 AM in response to kunibert0815
    Level 1 (0 points)
    Jan 28, 2014 6:26 AM in response to kunibert0815

    I'm using 10.8.5 and I don't see a register advanced option within the preferences after selecting my iCloud account.  Is this an option only available to Maverick?

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