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Nov 5, 2013 7:50 AM in response to swissmooseby ariel s,Hi swissmoose,
Thanks for using Apple Support Communities. This article has some steps you can try for issues using a Wi-Fi network:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Wi-Fi disconnects or signal strength is less than expected
- Move closer to the Wi-Fi router (access point).
- Check for sources of potential interference.
- Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Unable to access the Internet while connected to Wi-Fi
- If you're using a public or commercial network, you may need to log in or subscribe.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
. - If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Cheers,
- Ari