David Irvine

Q: This content requires HDCP for playback problem! Apple TV2

Owned Apple TV for two weeks. Two weeks ago, everything was fine for films already in my iTunes library.

This week, when selecting play on a movie, I get the message 'This content requires HDCP for playback problem' inconsistently. Some vids work, some don't. Then they do then they don't! I have tried on a Samsung TV and a Sony Bravia? Same for both!

How do I resolve this. I have tried different HDMI ports, turned Apple TV 2 off and on. Tried different cables (Although my HDMI cable is the one I purchased from Apple).

Any suggestions? Is it something Apple need to fix? This is kinda embarrassing when I tell friends how good Apple TV is, get them round to watch a movie and inconsistently get this.

Many Thanks for any help

Dave.

Apple TV2, Windows Vista

Posted on Nov 21, 2010 2:52 PM

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Q: This content requires HDCP for playback problem! Apple TV2

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  • by DMK01,

    DMK01 DMK01 Oct 26, 2013 4:39 AM in response to David Irvine
    Level 1 (0 points)
    Oct 26, 2013 4:39 AM in response to David Irvine

    Nothing I have tried has worked for me. I have followed every body's advice, twice even, different ways even, and, nothing. Same message keeps coming up. This happens to me when I rented a movie from iTunes. Never happened before. Can't work it out.

  • by jayeh,

    jayeh jayeh Oct 26, 2013 4:47 AM in response to DMK01
    Level 1 (10 points)
    iPhone
    Oct 26, 2013 4:47 AM in response to DMK01

    I dunno movie from iTunes.

    I am watching mostly youtube stuff.

    Just follow that option again, coz as I said mine works perfect!

  • by Springo140,

    Springo140 Springo140 Oct 30, 2013 1:53 PM in response to DMK01
    Level 1 (10 points)
    Oct 30, 2013 1:53 PM in response to DMK01

    Same goes for me. After latest upgrade of ATV, I'm not able to see movies. Plays for 2-3 sec after reboots, then next up is the famous HDCP error. Made a SR about it 2 days back, but have not got any feedback from A-support. Only me having this issue after latest upgrade? Have been working great for the past 2 years.

  • by Kooly1,

    Kooly1 Kooly1 Nov 3, 2013 3:06 PM in response to Springo140
    Level 1 (0 points)
    Nov 3, 2013 3:06 PM in response to Springo140

    After a few hours of changing cables, turning equipment on and off multiple times, restarting all my units etc., I decided to call Apple technical support.   She asked if I tried putting the apple TV unit to sleep in the settings and general in Apple menu.   I had not.   So I put it to sleep, unplugged my TV power and hdmi cable for 10 seconds and voila - everything is working!  Not sure if this is a fix for any of you,  but if it helps even 1 of you I say it's worth a post.   Good luck!

  • by Gerger23,

    Gerger23 Gerger23 Nov 22, 2013 10:38 AM in response to David Irvine
    Level 1 (0 points)
    Nov 22, 2013 10:38 AM in response to David Irvine

    I Was getting the same message so all I did was due a restart and it working fine :)

  • by Enas a,

    Enas a Enas a Nov 24, 2013 2:53 AM in response to David Irvine
    Level 1 (0 points)
    Nov 24, 2013 2:53 AM in response to David Irvine

    I got the same issue today with ATV I have tried everythings from restarting the ATV to Change the cable,,etc but nothing change. what should I do guys ?

     

    I thought it needs an update then i went to the sitting and update it. even after that nothing happened. I have signed out and in it didn't work too. I have tried every thing possible but nothing solve the problem.

     

    now i went back to watch anything through airplay but the same message keep coming again and again.

  • by Enas a,

    Enas a Enas a Nov 24, 2013 3:03 AM in response to Kooly1
    Level 1 (0 points)
    Nov 24, 2013 3:03 AM in response to Kooly1

    Finally after trying everything out nothing solve the problem but your way Kooly1 . Thanks a lot.

  • by Springo140,

    Springo140 Springo140 Dec 13, 2013 10:46 AM in response to Enas a
    Level 1 (10 points)
    Dec 13, 2013 10:46 AM in response to Enas a

    Nothing worked for me. Solved by buying a new Sony LED-TV. 6.0.1 upgrade introduced some new HDCP-version which my 6 year old Samsung LCD did not like.

  • by Bryan MacFarlane,

    Bryan MacFarlane Bryan MacFarlane Dec 20, 2013 3:50 AM in response to David Irvine
    Level 1 (0 points)
    Dec 20, 2013 3:50 AM in response to David Irvine

    It happened to me with a brand new TV.  I put the apple TV to sleep, powered down the TV, unpluged the power on the apple TV, powered everything back up and it worked.

     

    My guess is apple TV is reacting to a condition in the HDMI chain and giving a good error message.  Not sure what powering down fixed in the chain but it did for me at least.

  • by ny2k2020,

    ny2k2020 ny2k2020 Dec 30, 2013 3:22 AM in response to David Irvine
    Level 1 (0 points)
    Dec 30, 2013 3:22 AM in response to David Irvine

    I have the same problem with my HDTV, I just bought it on DEC 26th, and my HDTV is around 5 years old, I saw the shop was using just a normal, non fancy, small HDTV, they have no problem with it...I tried to ask APPLE care and even took the porblem to GENIUS bar, they can't fix my problem at all, I tired everything, tips from internet, I am so ****** off about it!!

    Cos this kind of things shouldn't be so un compatitable to any TV set within 6 years I think, cos like come on, not everybody is going to purchase a brand new smart tv just because APPLE got a new ATV, as long as it is a HDTV, they should work!

    **** to HDCP who ever invented this! PLEASE FACE THE PROBLEM!!!!!APPLE INC.!!!

  • by virtualAThome,

    virtualAThome virtualAThome Jan 12, 2014 1:57 PM in response to David Irvine
    Level 1 (0 points)
    Jan 12, 2014 1:57 PM in response to David Irvine

    I have 7 TV's in my house and 7 input devices (8x8 video matrix). Apple TV is not the only device I have issues with, I have some problems with another cheap device which I cannot replace (cable TV). The problem is that Apple tried to save the money using cheap components and the result is as we see. I wouldn't recommend ATV to anybody except the fantastic iTunes which allows me to rent and buy movies directly. ATV 2 & 3 are definitely not the piece of hardware I would recommend. ATV 1 is a completely different story.

    Btw, changing the HDMI cables won't help, I tried with 5 different ones and nothing helped.

  • by Cesareat,

    Cesareat Cesareat Jan 19, 2014 7:49 AM in response to virtualAThome
    Level 1 (0 points)
    Jan 19, 2014 7:49 AM in response to virtualAThome

    How is the Apple TV connected to the TV? If its connected straight to the TV then you may have a bad hdmi cable, try to get a cheap but good quality cable, I have wirelogics  these are made by audioquest, but if there is another device in between the TV and tha ATV such as an hdmi switch this solved my hdcp issues, I just added an hdmi active repeater with an input and output, the ATV will negotiate EDID with the repeater and will trick it into "thinking" that its plugged straight into the TV set, add an hdmi switch only after the repeater, cheap hdmi switchers do not handle EDID, hope this helps

  • by Cesareat,

    Cesareat Cesareat Jan 19, 2014 7:50 AM in response to ny2k2020
    Level 1 (0 points)
    Jan 19, 2014 7:50 AM in response to ny2k2020

    How is the Apple TV connected to the TV? If its connected straight to the TV then you may have a bad hdmi cable, try to get a cheap but good quality cable, I have wirelogics  these are made by audioquest, but if there is another device in between the TV and tha ATV such as an hdmi switch this solved my hdcp issues, I just added an hdmi active repeater with an input and output, the ATV will negotiate EDID with the repeater and will trick it into "thinking" that its plugged straight into the TV set, add an hdmi switch only after the repeater, cheap hdmi switchers do not handle EDID, hope this helps

  • by Cesareat,

    Cesareat Cesareat Jan 19, 2014 7:53 AM in response to ny2k2020
    Level 1 (0 points)
    Jan 19, 2014 7:53 AM in response to ny2k2020
  • by johngm5280,

    johngm5280 johngm5280 Jan 30, 2014 9:13 AM in response to David Irvine
    Level 1 (0 points)
    Jan 30, 2014 9:13 AM in response to David Irvine

    I was having the same problem and fixed it connecting my ATV to the network with an ethernet cable.  Apparently it couldn't handle getting the stream over my wireless.  Seems like ATV may be sensitive to spotty bandwidth.

     

    If you still get the problem even though you're connected over ethernet, you might want to check to make sure you're getting consistent bandwidth.  Spotty bandwidth could explain why this problem has been so erratic for some.

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