Bartlett3000

Q: Support Code:300 The printer does not respond

In the last 2 weeks I'm suddenly getting a frequent error message on my MacBook Pro when I try to print to my Canon MX860 printer which I connect to over my WiFi network.  This combination has worked flawlessly for several years, but now it suddenly keeps coming up with this "Support Code: 300" error. 

 

I have deleted the printer several times and reinstalled.  It will work for 12 hours or less and then I start getting the Support Code: 300 error again.

 

My notebook PC, sitting right beside my MacBook Pro, continues to print to this same printer with no issue.

 

Any suggestions?

MacBook Pro, Mac OS X (10.7.5)

Posted on Jul 29, 2013 6:05 AM

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Q: Support Code:300 The printer does not respond

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  • by wowmel,Helpful

    wowmel wowmel Sep 12, 2013 6:28 PM in response to Bartlett3000
    Level 1 (5 points)
    Sep 12, 2013 6:28 PM in response to Bartlett3000

    I used my printer fine yesterday, then today had the same issue. I replace my empty yellow ink, no luck. So I turn my wifi off on my macbook pro, then turns it on again and the issue went away I was able to print again.

     

    Hopefully this might help someone.

  • by ETN63,

    ETN63 ETN63 Sep 15, 2013 9:17 PM in response to TBannor
    Level 1 (0 points)
    Sep 15, 2013 9:17 PM in response to TBannor

    God BLESS you TBannor! worked- printed- calm restored

  • by nachtflug,

    nachtflug nachtflug Sep 16, 2013 1:18 AM in response to Bartlett3000
    Level 1 (0 points)
    Sep 16, 2013 1:18 AM in response to Bartlett3000

    Hi!

    I can report a positive experience with the Canon Support Team in Europe.

    Initially I got the standard advice from them to update all printer-related software. Yet, that did not solve the problem. Then I was told to swithc off the WLAN function both with the router and the computer, delete the settings with the printer and set up the connection freshly. (Actually, a similar, though more extended procedure than that from wowmel a few days earlier). To my big surprise this worked fine. (No replacement of ink tanks or the like).

  • by 0ignorance,

    0ignorance 0ignorance Nov 3, 2013 3:49 PM in response to TBannor
    Level 1 (0 points)
    Nov 3, 2013 3:49 PM in response to TBannor

    TBannor you are terrific.  I am an ignoramus (68 yr computer illiterate) & I could follow your instructions & fix this bane of my printing existence.. Thank you, thank you.  For awhile if I turned the printer off & back on I could get one print job done until just recently when I was about to spend $$$ on new printer, but found my savior first...

  • by Tweetmedic,

    Tweetmedic Tweetmedic Nov 7, 2013 8:22 AM in response to Bartlett3000
    Level 1 (0 points)
    Nov 7, 2013 8:22 AM in response to Bartlett3000

    I just purchased the Canon MX922 - love it, but started getting this code 2 days after installing. I called the Canon support and they informed me it is a code for MAC - not canon.  I have done all the above mentioned suggestions - new ink so not that, deleted and added printer, turned off and turn on everything - still having issue.  My Mac is 10.9 OS - does anyone else have an idea what I can do?  Really want to be able to use the wifi and not have to go back to the USB. 

     

    Thanks for any suggestions.

  • by Paul Reddin,

    Paul Reddin Paul Reddin Nov 7, 2013 2:47 PM in response to Tweetmedic
    Level 1 (0 points)
    Nov 7, 2013 2:47 PM in response to Tweetmedic

    don't know if this has solved my problem permanently(but seems to have solved it for now for a couple of days) - I went into my router config. and clicked for it to assign the same(static) ip address to the printer everytime it connects. time will tell if this has helped ....

  • by djuang1,

    djuang1 djuang1 Nov 15, 2013 10:04 AM in response to Bartlett3000
    Level 1 (0 points)
    Nov 15, 2013 10:04 AM in response to Bartlett3000

    I was experiencing the same problem with my Canon MG6220. The issue started showing up this week after an update which I couldn't pinpoint. The possibilities were that the Canon printer updated it's firmware to 3.2.0 by itself or Apple updated the Canon driver to 10.72.1.0. Anyways, I was able to resolve this issue as mentioned in this thread by removing the Canon printer from my list of available printers and re-adding it. I haven't seen any issues since.

  • by LaurieNY,

    LaurieNY LaurieNY Nov 16, 2013 8:43 AM in response to Bartlett3000
    Level 1 (5 points)
    Nov 16, 2013 8:43 AM in response to Bartlett3000

    I started getting this today... and I remembered I had changed my wi-fi network name and password since I last used the printer.

     

    So I had to re-establish the network connection. To do this, I connected the printer to my MacBook Pro with a USB cable. I then opened the Canon IJ Network Tool on my laptop, chose "Setup" from the drop-down at the upper left, and followed the instructions. It renewed the handshake with the new network information, then I turned the printer off and disconnected the cable. All was well after that.

     

    Obviously this will not apply to everyone, but it may apply to someone, so I figured I'd post.

  • by twinkieslash,

    twinkieslash twinkieslash Nov 27, 2013 8:27 AM in response to Bartlett3000
    Level 1 (0 points)
    Nov 27, 2013 8:27 AM in response to Bartlett3000

    I too had an issue with this. I followed someones advice to go into system preferences and lood under the computer setting.  found out that i had my printer in there twice.  Confused me.  But i just had to chance the defult setting.  My 1 1/2 year old likes to hit tons of buttons and he may have had something to do with it.  But it fixed my problem

  • by virtualtm,

    virtualtm virtualtm Dec 6, 2013 7:34 PM in response to TBannor
    Level 1 (0 points)
    Dec 6, 2013 7:34 PM in response to TBannor

    I was so happy to find this solution, however when I deleted the printer and tried to reinstall it, I got a message stating: "The software for this printer is currently unavailable. Please contact the printer’s manufacturer for the latest software."

     

    I went to the Canon site to try to download the driver but seemed to find only .exe files for Windows. ARRGH!

     

    It's Friday night, I've had it, and Canon has no customer service over the weekend (if it ever does), so I'm signing off. Would love to see if someone can send me a link. Using OSX Lion (10.7.5).

     

    Thanks!

  • by virtualtm,

    virtualtm virtualtm Dec 6, 2013 7:59 PM in response to virtualtm
    Level 1 (0 points)
    Dec 6, 2013 7:59 PM in response to virtualtm

    Okay, I just downloaded & installed the driver and was able to print more than one document at a time. Thank you TBannor!!!!!! You are my hero.

  • by DbPatt,

    DbPatt DbPatt Dec 11, 2013 8:55 PM in response to Bartlett3000
    Level 1 (0 points)
    Dec 11, 2013 8:55 PM in response to Bartlett3000

    Just had same problem with Error Code 300 and checked ink cartridge and black was close to empy.  Replaced and printed just fine.  Thanks to all

  • by gbohmfalk,

    gbohmfalk gbohmfalk Dec 16, 2013 12:56 PM in response to Bartlett3000
    Level 1 (0 points)
    Dec 16, 2013 12:56 PM in response to Bartlett3000

    This has driven me nearly insane! I tried all of the above suggestions, with similar temporary success. Then, it hit me that, since the last time I printed, we had a brief power outage. I unplugged & restarted the router, and it was like God shined down on me. Suddenly everything prints fine. May not next time, but this may have been the magic key.

  • by ellis28,

    ellis28 ellis28 Dec 26, 2013 7:45 AM in response to Bartlett3000
    Level 1 (0 points)
    Dec 26, 2013 7:45 AM in response to Bartlett3000

    I've been having the same problem with a Canon MP495.  It just started happening recently.  If I turn the printer off and back on, it works.  But I have to do that every time I print.

  • by Chuck Wellborn,

    Chuck Wellborn Chuck Wellborn Dec 31, 2013 8:04 AM in response to LaurieNY
    Level 1 (0 points)
    Dec 31, 2013 8:04 AM in response to LaurieNY

    Of the suggestions made, this one worked for me but others did not. Thanks for sharing.

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