2 Replies Latest reply: Nov 7, 2013 7:15 AM by vladflame
vladflame Level 1 Level 1 (0 points)

I have tried everything I can find online.

  • Update iTunes to the latest version.
  • If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
  • Try the steps to troubleshoot iTunes Store connectivity in Windows.
  • As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
  • Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
  • If you're receiving a specific error message, follow these steps.
  • If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.


    I also have tried flushing dns,making sure all services that are required are started (not 100% which it needs to be fair, I did have an issue earlier this month when i upgraded my ram from 2gb to 4gb and had to go into msconfig to untick the max memory setting so it used all 4 instead of the original 2gb... and that for some reason turned off a few services, bonjour service is 100% working, i checked that much, and the ipod service too) I also tried a system restore with no effect.

    I also did the microsoft fixit for the hosts file too...

    I have just purchased an ipad mini, brand new not second hand... and I want to be able to sync it, but without authorising the pc it wont let me. ANY help is appretiated. Thankyou.

Ipad mini, Itunes, iOS 7.0.3
  • 1. Re: I keep getting this message when trying to sign into itunes... "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    vladflame Level 1 Level 1 (0 points)

    This is from run diagnostics...

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Hewlett-Packard SG3-320UK

    iTunes 11.1.2.32

    QuickTime 6.3

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 0021BA400B6F5880

     

    Current user is not an administrator.

    The current local date and time is 2013-11-04 17:27:31.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    Advanced Micro Devices, Inc., ATI Radeon 3000 Graphics

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {29F59A15-D9E9-49E7-92D5-D80B98E8742A}

    Description:    Anchorfree HSS Adapter

    IP Address:    0.0.0.0

    Subnet Mask:    0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:    Yes

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 00:00:00 1970

     

    Lease Expires:    Thu Jan 01 00:00:00 1970

     

    DNS Servers:   

     

    Adapter Name:    {8B9D0C75-60FF-4AF7-9BEF-32BE5FFF1682}

    Description:    802.11 USB Wireless LAN Card

    IP Address:    192.168.1.102

    Subnet Mask:    255.255.255.0

    Default Gateway:    192.168.1.1

    DHCP Enabled:    Yes

    DHCP Server:    192.168.1.1

    Lease Obtained:    Mon Nov 04 10:12:31 2013

     

    Lease Expires:    Tue Nov 05 10:12:31 2013

     

    DNS Servers:    192.168.1.1

     

    Adapter Name:    {EEC08A58-390F-46BC-B61E-E523E6364ECB}

    Description:    Realtek PCIe FE Family Controller

    IP Address:    0.0.0.0

    Subnet Mask:    0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:    Yes

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 00:00:00 1970

     

    Lease Expires:    Thu Jan 01 00:00:00 1970

     

    DNS Servers:   

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-11-04 17:20:24.

     

     

    **** Device Connectivity Tests ****

     

    iPodService 11.1.2.32 (x64) is currently running.

    iTunesHelper 11.1.2.32 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    Universal Serial Bus Controllers:

     

    Standard Enhanced PCI to USB Host Controller.  Device is working properly.

    Standard OpenHCD USB Host Controller.  Device is working properly.

    Standard OpenHCD USB Host Controller.  Device is working properly.

     

    No FireWire (IEEE 1394) Host Controller found.

     

    Connected Device Information:

     

    Thomas's iPad, iPad mini (Wi-Fi) running firmware version 7.0.3

    Serial Number:    F4KL3YDJF193

     

     

    **** Device Sync Tests ****

     

    Sync tests completed successfully.

  • 2. Re: I keep getting this message when trying to sign into itunes... "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    vladflame Level 1 Level 1 (0 points)

    OK, I sorted it...
    https://discussions.apple.com/thread/2633729?start=229&tstart=0

     


    I would add that i just deleted the cookies folder (using windows 7) when doing the Delete everything in that folder part... Not tested the mac version, but pc version works.