Jlopez2013

Q: After upgrading to Mavericks App store only works for me when I switch over other users

After upgrading to Mavericks, the only options that work for me on App Store are Updates and Purchases, anything else only works if I switch my user either to guest or root? Any idea?  Thx in advance. 

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 4, 2013 3:52 AM

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Q: After upgrading to Mavericks App store only works for me when I switch over other users

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  • by Linc Davis,

    Linc Davis Linc Davis Nov 4, 2013 9:42 AM in response to Jlopez2013
    Level 10 (207,990 points)
    Applications
    Nov 4, 2013 9:42 AM in response to Jlopez2013

    What specifically doesn't work, and what happens when you try it?

  • by Jlopez2013,

    Jlopez2013 Jlopez2013 Nov 4, 2013 11:32 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 4, 2013 11:32 AM in response to Linc Davis

    From the 5 options on the top menu:  Featured, Top Charts, Categories, Purchases and Updates, only works the 2 last ones with my user.  When clicking on categories, I got the list of categories but when I click on any item, nothing happens.  When clickin on Featured or Top Charts, nothing shows up. 

  • by Linc Davis,

    Linc Davis Linc Davis Nov 4, 2013 12:19 PM in response to Jlopez2013
    Level 10 (207,990 points)
    Applications
    Nov 4, 2013 12:19 PM in response to Jlopez2013

    First take the steps recommended in this support article. If there's no change, continue as follows.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Cookies/com.apple.appstore.cookies

    Right-click or control-click the line and select

     

    Services Reveal

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Desktop, leaving the window open. Relaunch the application and test. If there's no change, quit again and put the item you moved back where it was, overwriting the one that may have been created in its place. Otherwise, delete the item you moved. If possible, restore it from a backup that predates the problem.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • by Jlopez2013,

    Jlopez2013 Jlopez2013 Nov 11, 2013 7:45 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 11, 2013 7:45 PM in response to Linc Davis

    Thanks, but doesn't work.  Looking at the Activity Monitor it shows 2 App Store Web Content process not responding.  I tested out with root user and it works.  Any other idea?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 11, 2013 10:12 PM in response to Jlopez2013
    Level 10 (207,990 points)
    Applications
    Nov 11, 2013 10:12 PM in response to Jlopez2013

    Read this whole message before doing anything.

    Back up all data.

    Quit the App Store application if it’s running.  Wait at least 10 seconds before continuing.

    Step 1

    Hold down the option key and select

    Go Library

    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

     

    • Caches/com.apple.appstore
    • Caches/com.apple.storeagent
    • Caches/storeagent
    • Cookies/com.apple.appstore.cookies
    • Preferences/ByHost/com.apple.appstore.plist
    • Preferences/ByHost/com.apple.storeagent.plist
    • Preferences/com.apple.storeagent.plist

    Leave the Library folder open. Try the App Store again. If it works now, stop here. Close the Library folder.

    Step 2

    If you still have problems, quit again and wait 10 seconds. Go back to the Finder and move the following items from the open Library folder to the Desktop:

     

    • Cookies/com.apple.appstore.plist
    • Preferences/com.apple.appstore.plist
    Test. If the App Store now works, delete the files you moved to the Desktop. Otherwise, quit again. Put back the files you moved, overwriting the newer ones that may have been created in their place, and post your results.
  • by Jlopez2013,

    Jlopez2013 Jlopez2013 Nov 12, 2013 8:07 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 12, 2013 8:07 AM in response to Linc Davis

    Actually,  since I upgraded to Mavericks I was having a lot of issues with my account.   Gotomeeting didn't save my credentials, iTunes didn't save the configuration, Apple Store didn't work properly, I couldn't drag & drop files nd so on.  Everything worked fine with root user.  I tend to think that the problem is with my account and I found this link to reset my home folder permissions at https://discussions.apple.com/message/22861032#22861032

    and after following the instructions,  everything works well now including the App store. 

     

    Anyway, many thanks for your help.  Much appreciated.