henrycpa91

Q: Password issue...login email not receiving notification...

Guys,

 

Trying to help my wife access here account and update her iphone (and get to her music and apps...)

 

Anyway, when we put in her email for lost password she never receives the email from Apple to let her go update her password.  I can only assume the email on the account is an old address that she no longer has access to.  What do we do to get Apple to email the info to her new email address?

Posted on Nov 3, 2013 8:06 AM

Close

Q: Password issue...login email not receiving notification...

  • All replies
  • Helpful answers

  • by Delgadoh,

    Delgadoh Delgadoh Nov 4, 2013 12:43 PM in response to henrycpa91
    Level 4 (1,405 points)
    Nov 4, 2013 12:43 PM in response to henrycpa91

    Hey henrycpa91,

     

    There are several options to take when you forget your Apple ID password. You'd want your wife to follow these steps to reset your password and regain access:

    If you have access to the email address associated with your Apple ID

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Manage your Apple ID", then click "Forgot your password?".
    3. Enter your Apple ID and click Next.
    4. Select "Email authentication" as your authentication method. Click Next.
    5. Apple will send a message to the email address associated with your Apple ID. Open the message and click "Reset Apple ID password".
    6. When the My Apple ID page opens, enter and confirm your new password, then click Reset Password.

    If you have two-step verification turned on

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Manage your Apple ID", then click "Forgot your password?".
    3. Enter your Apple ID and click Next.
    4. Verify your identity by entering the Recovery Key you were provided when setting up two-step verification.
    5. A verification code will be sent to the trusted device associated with your Apple ID. Enter the verification code.
    6. Enter and confirm your new password, then click Reset Password.

    If you don't have your Recovery Key or are unable to receive messages at your trusted device, follow the instructions for what to do if you can't sign in with two-step verification.

    Additional Information

     

    via: Apple ID: If you forget your password

    http://support.apple.com/kb/HT5787

     

    Welcome to Apple Support Communities!

     

    Have a great day,

    Delgadoh