3 Replies Latest reply: Nov 4, 2013 1:53 PM by nsdjoey
kccub1206 Level 1 Level 1 (0 points)

I work at a hospital were we give ipads out for use. We reset ipads which come back to us, one such ipad was from an employee which has been terminated. They have linked their itunes information to the ipad. With the new upgrade I cannot reset the ipad so another person can use it. Is there a way to get around this? From other forums I have seen there is not, but for this situation there needs to be a workaround. 



iPad, iOS 7.0.3
  • 1. Re: IOS 7 Device Lock
    Texas Mac Man Level 8 Level 8 (45,805 points)

    Can you restore?


    Restoring iOS software



     Cheers, Tom

  • 2. Re: IOS 7 Device Lock
    varjak paw Level 10 Level 10 (169,765 points)

    If the iPad indeed has iOS 7 and the employee set up Find My iPad on it, then it has Activation Lock on it which will prevent it from being restored.  You will need the former employee's Apple ID to remove the lock. If you can't get that information, then you may well have to pay to have the iPad replaced, though it's possible that Apple Support or an Apple Store could on proof of ownership have a way to remove the lock. I've not seen anyone report that as being the case, but you can ask.


  • 3. Re: IOS 7 Device Lock
    nsdjoey Level 3 Level 3 (710 points)

    Hi kccub1206,


    Contact Apple's Enterprise Support. You will need to provide proof of purchase (like a PO number and serial number of the device) to prove that you as a business or enterprise own the device. If you can prove that the device was purchased and is owned by your hospital, they can clear the lock for you.


    Hope this answers your question!