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4s, just updated to ios7, audio problems

5883 Views 12 Replies Latest reply: Nov 4, 2013 5:22 PM by ke_vin RSS
GRadamWK Calculating status...
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Sep 20, 2013 9:16 AM

I updated to ios7 yesterday and everything was working fine, no problems for approx 24 hours.

 

Today while watching video on the Netflix app, the audio stopped working.

 

Now, this is what I have:

 

-Ringer does not work when i receive calls

-Notification sounds do not work

-there is no audio with youtube, netflix or video files

-no audio with itunes music

-sound toggle (up and down) do nothing.

-the silent/vibrate toggle above the audio toggles causes phone to vibrate but does not effect this audio problem

 

however;

 

In Settings; Sounds:

     -when I use the volume slider for 'ringer and alerts' it plays the tone,

     -when I select a different ringtone, it plays the tone,

 

     -when I select a different text tone (tweet,mail etc/all others), it vibrates but DOES NOT play the tone

 

Additionally,

     -audio works for phone calls on both regular and speakerphone settings

     -audio for all apps works when earbuds/headphones are plugged in, through headphones

 

Troubleshooting attemts so far:

-vibrate toggle attempted, not the issue

-multiple soft and hard resets, no fix

-cleaned charging port, no fix

-cleaned earphone jack, no fix,

 

This appears to be a software update or app/setting compatibility issue.  I've read other threads that suggest turning off 'airplay'... i cannot find airplay anywhere in the settings or on my iphone.  I am not excited about going through the hassle of restoring my phone, losing music and saved app data.

I find it difficult to impossible to revert back to ios6.x.x and cannot restore my last backup from that version of ios.

 

My frustration abounds and makes competitor Android devices seem enticing.

 

Please Apple, help me

iPhone 4S, iOS 7
  • BackgammonThatUp Level 2 Level 2 (350 points)
    Currently Being Moderated
    Sep 20, 2013 1:47 PM (in response to GRadamWK)

    You may want to try resetting all settings: Settings > General > Reset > Reset All Settings

    This won't delete the content from your iPhone. 

     

    There's also this article: http://support.apple.com/kb/TS1630

     

    It sounds like you've tried almost all the steps in that article except for the restore of the iPhone.  You might have to try that.  You can try backing up and restoring, but restoring the backup might bring back the problem.  It's worth a shot though before having to erase the whole phone. 

  • BackgammonThatUp Level 2 Level 2 (350 points)
    Currently Being Moderated
    Sep 20, 2013 2:02 PM (in response to GRadamWK)

    You can make a genius bar appointment and avoid the line for people trying to buy iPhones.  http://www.apple.com/retail/geniusbar/

  • shelley244 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 8:13 PM (in response to GRadamWK)

    dI am unable to hear my callers since installoing ios7l  I have an iphone 5.  I can only hear with a plugged in headset.  whats up?

  • Stephit200 Calculating status...
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    Sep 24, 2013 4:22 AM (in response to GRadamWK)

    I too have the same issue, I have tried everything suggested except factory reset - which is not an option for me at this time. What is Apple doing to fix the issue?

  • Marc Sean Calculating status...
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    Sep 29, 2013 1:24 AM (in response to shelley244)

    I encountered the same problem lastweek, as much to my surprise after reading all blogs & fixes, here's what i did...

     

    1. I did a "Restore All" using iTunes directly connected to a pc/desktop, the reformat & reprograming only took 1hour to be exact, unlike wifi update, it took me 5hours & 45mins for total completeion of update iOs7 (which later on had problems due to unstable wifi connection)

     

    Still the earpiece didn't work, but the phone performs fine now w/o a glitch, flawless...

     

    2. My last resort before claiming my warranty or having it fixed, i did what others did that made their phone work, believe it or not, neither did i, it yes was a hardware problem, a simple "LOOSE CONTACT" on the earpiece...

     

    So what i did after vacum & cleanning it up thoroughly, applying controlled great pressure directly on the earpiece like cpr, i toggled my phone w/ great force hitting the sides by hand, much like tapping it on my hand w/ great force while on a call switching from loudspeaker to normal earpiece, until such time in less than 5mins, whala, it worked i heard audio again on the earpiece...

     

    I've been so careful w/ my unit w/ outmost premium accessories & care, ignoring the fact that sometimes bcoz of the great protection we ignore some minor mishaps like dropping it on the floor from our lap... As simple as that could be the cause... So, if u think at times u might have unconciously dropped it even w/ case on, it may have caused it...

     

    I hope this helps & also fixes yours... I know what it feels...

     

    But just incase it doesn't, then yes it's time to claim your warranty...

  • zlozo Calculating status...
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    Sep 29, 2013 3:18 AM (in response to GRadamWK)

    Exactly the same here, to the letter.

    And yes, I gone through on all the motions too, nothing helped.

     

    Previously (7.0) this problem was limited to only some applications - annoyingly enough Alarm Clock Pro became mute instead of waking me - was one of the reasons I jumped on the update, hoping they'll fix the bug, - wrong idea.

     

    I'd really appreciate some expert opinion preferably from some Apple tech-guru, besides the above outlined, helpful, but in this case totally useless routine.

     

    Thanks in advance!

  • Charlotte81 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 4:36 PM (in response to GRadamWK)

    Hi all

     

    I have the exact same problem as GRadamWK, tried suggested fixes but to no avail :-( My 4s has just upgraded to 7.0.3 which I had hoped would sort but apparently not :-(

  • Charlotte81 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 5:09 PM (in response to GRadamWK)

    This is absolutely ridiculous but I read a post saying that they just had someone call them and the volume buttons, notifications, music through the speakers and audio in apps came back.  I called my phone and hey presto! Everything is working again!

     

    I've read several posts about people being told this is hardware, I'm sorry but no way a simple phone call could cause the problem as well as fix it if this was hardware! Apple....time to get this fixed!

  • shunter22 Calculating status...
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    Oct 24, 2013 2:29 PM (in response to GRadamWK)

    I have exactly the same problems as GRadamWK, and have tried cleaning the headphone dock. i have tried a reset and a restore. I started the Iphone from new after the restore and had the same problems.

     

    I have briefly had sound when I have put the Iphone on the music dock I have taking it off then pressing play, the sound only last for seconds and goes off.

     

    If anyone can help with this matter please do. Luckily Im due and upgrade in just over a month. However id still like to sort this.

     

    There are a lot of people complaining about the same thing.

  • ke_vin Calculating status...
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    Nov 4, 2013 5:22 PM (in response to GRadamWK)

    i have this the same problem with my phone, my phone was like this for about 3 months, yesterday my phone was fix by itself for the whole day. Games, Text Tone & Videos was all working but today it turns out to be mute again. i tried everything to fix this Reset settings, cleaning the earphone jack & charging port "NOTHING WORKS"

     

    why apple not responding in this kind of problem?.

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