timosg
Level 1 (1 points)

Q: I just purchased iPad air and I've downloaded pages and numbers but why I can't seem to download keynote?

The button says it's free but when I clicked on it, the loading circle icon appears but nothing happens and returns to the free button again. Why is that?

Posted on Nov 4, 2013 6:55 PM

Close
timosg

Q: I just purchased iPad air and I've downloaded pages and numbers but why I can't seem to download keynote?

  • All replies
  • Helpful answers

  • by matt cms,

    matt cms matt cms Nov 5, 2013 7:46 AM in response to timosg
    Level 2 (367 points)
    Nov 5, 2013 7:46 AM in response to timosg

    This is most likely because it needs to wait for everything else (or most everything else) to be finished downloading. iOS can only download 2 apps at a time.

  • by timosg,

    timosg timosg Nov 5, 2013 5:02 PM in response to matt cms
    Level 1 (1 points)
    Nov 5, 2013 5:02 PM in response to matt cms

    Hey matt cms, nope I am sure that there weren't any apps that are downloading when I did this. So what I did now was logged out my apple ID out of app store, restarted the iPad, logged in again and went to 'new to app store'->'apps made by apple' and found out that it's not free anymore App store would be charging me to get it when I thought it's free right?

  • by matt cms,

    matt cms matt cms Nov 12, 2013 6:37 AM in response to timosg
    Level 2 (367 points)
    Nov 12, 2013 6:37 AM in response to timosg

    From Apple's site:

    Keynote is free on the App Store for qualifying iOS 7 compatible devices activated on or after September 1, 2013. See www.apple.com/ios/whats-new/ for iOS 7 compatible devices. Downloading apps requires an Apple ID.

  • by timosg,Helpful

    timosg timosg Nov 12, 2013 4:58 PM in response to matt cms
    Level 1 (1 points)
    Nov 12, 2013 4:58 PM in response to matt cms

    Hey matt cms and everyone having this problem,

     

    I've contacted apple support and I'm not sure if they did something with my account but when I followed the steps below I successfully downloaded the Keynote app for free:

     

    1. Sign out from App store
    2. Restart iPad
    3. Go to App store and DO NOT SIGN IN (I've been doing this the whole time but this time I bypassed signing in from the start)
    4. Go to Keynote app and hopefully you'll see the 'free' button, tap it and sign in when asked. tada.

     

    *as stated above, previously after restarting my iPad I would go to the App store and sign in from the start. Please do not sign in yet when you open App store but browse to Keynote app and sign in only after you tap on the 'free' button

     

    If in case it didn't work I would suggest contacting Apple support.

  • by lrvk,

    lrvk lrvk Nov 23, 2013 11:48 AM in response to timosg
    Level 1 (5 points)
    Nov 23, 2013 11:48 AM in response to timosg

    Thanks for this suggestion, but for me it didn't work: the apps are not free.

     

    So for me there are 2 situations that seem to appear quite randomly:

    1. apps show up as free but clicking does not install them and does not mark them 'purchased'. It spins the progress circle briefly but then falls back to showing the 'free'-button.

    2. apps do not show up as free

  • by Jr.Bautista27,

    Jr.Bautista27 Jr.Bautista27 Dec 1, 2013 5:13 PM in response to lrvk
    Level 1 (0 points)
    Dec 1, 2013 5:13 PM in response to lrvk

    Same here to men. I'm from the philippines. I cant download the pages, keynote and numbers for free. So annoying. They say its free, but now its not.

  • by Cpalathingal,

    Cpalathingal Cpalathingal Jan 28, 2014 4:03 AM in response to timosg
    Level 1 (0 points)
    Jan 28, 2014 4:03 AM in response to timosg

    I am also having the same problem with my iPad. Keynote does not show as free app eventhough my iPad is eligible device.

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Jan 28, 2014 6:22 AM in response to timosg
    Level 8 (46,611 points)
    Jan 28, 2014 6:22 AM in response to timosg

    How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad

    http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad

     

     Cheers, Tom

  • by Saurabhnandedkar,

    Saurabhnandedkar Saurabhnandedkar Feb 6, 2014 10:44 AM in response to timosg
    Level 1 (0 points)
    Feb 6, 2014 10:44 AM in response to timosg

    Change your store to other country from setting app

  • by hachur,

    hachur hachur Mar 1, 2014 10:44 AM in response to timosg
    Level 1 (0 points)
    Mar 1, 2014 10:44 AM in response to timosg

    Thank you very much. It allowed me to dowload iWork and the rest of the free apps.

  • by meorazry,

    meorazry meorazry Apr 2, 2016 8:18 AM in response to Jr.Bautista27
    Level 1 (14 points)
    iPhone
    Apr 2, 2016 8:18 AM in response to Jr.Bautista27

    Having the exact same problem with my recently purchased iPhone 6s Plus.

    My first encounter with their Voice Support teams is lousy. She actually asked me to pay for the apps i need to download.

    I think that's pretty ridiculous, since i just bought the device recently, which makes my device is eligible, and Apple actually advertised it as part of the whole iPhone 6/6s package.