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Printer help

408 Views 6 Replies Latest reply: Nov 18, 2013 9:45 AM by colleen161 RSS
colleen161 Calculating status...
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Nov 1, 2013 10:28 PM

Just updated my 2009 Macbook to Mavericks and now my HP Deskjet 482C (840C) doesn't print; any help?

colleen161

MacBook, OS X Mavericks (10.9)
  • mende1 Level 10 Level 10 (89,490 points)
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    Nov 1, 2013 10:51 PM (in response to colleen161)

    Welcome to Apple Support Communities

     

    From what I see, your printer is not compatible > http://support.apple.com/kb/ht3669#HP

     

    At the moment, what you can do is to use Gutenprint to get your printer driver, as HP doesn't provide any driver for your printer in Mavericks > http://gimp-print.sourceforge.net/MacOSX.php

  • mende1 Level 10 Level 10 (89,490 points)
    Currently Being Moderated
    Nov 2, 2013 10:35 AM (in response to colleen161)

    What do you see when you try to install it?

     

    You may want to disable Gatekeeper before installing it. To do it, open System Preferences > Security and Privacy > General, and choose “Anywhere” under “Allow applications downloaded from”

  • iBozz Level 1 Level 1 (90 points)
    Currently Being Moderated
    Nov 5, 2013 11:37 AM (in response to colleen161)

    Go to the Install Gutenprint 5.2.9.mpkg and right click on it - then select Open.

     

    it should then present you with a simialr warning which you have presumably seen when trying to open it by double-clicking but with the additional option of opening the file.

     

    Select the option to open and the file should then do as it is told!

     

    This works for anything that you download and which doesn't meet with Apple's approval - usually applications, etc. which they have not vetted first.

     

    However, having succssfully downlaoded and installed it - I cannot work out how to get my DeskJet 840C to print so any advice as to what to do next would be much appreicated!

     

    I previously (OSX.6.8) printed via a wireless link through a router to an eMac running Tiger and thence through USB to the printer itself.  That may sound a circuitious route, but the eMac and printer are upstairs and my main imac is downstairs.

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