2 Replies Latest reply: Nov 5, 2013 12:58 PM by jerryjb
jerryjb Level 1 Level 1 (0 points)

Hello,

Facetime is not woring properly on my Macbook Pro after I updated to Mavericks. Everytime I try too connect or receive a call, it shows Failed! Any help would be greatly appreciated.


MacBook Pro (13-inch Late 2011), OS X Mavericks (10.9)
  • 1.
    sterling r Community Specialists Community Specialists (3,785 points)

    Hello there JerryJB,

     

    It sounds like FaceTime is not successfully making a connection to your recipient. I found this article for you to help troubleshoot what might be happening named:

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    Thank you for using Apple Support Communities!

    Regards,

    Sterling

  • 2. Re: Facetime Fail.
    jerryjb Level 1 Level 1 (0 points)

    Ok, now I can oly use facetime and imessage when I sign in and set up my account as "Guest" on my Macbook pro. Any help would be greatly appreciated.