Michael Battenfield

Q: Update Unavailable with This Apple ID ??????

This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again.

 

I have one and only one Apple ID - the one I have used for each and every purchase since the advent of Apple ID.  Why can I not update Pages?

MacBook Pro, OS X Mavericks (10.9), 1TB HD, 8GB Ram

Posted on Nov 6, 2013 11:40 AM

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Q: Update Unavailable with This Apple ID ??????

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Nov 6, 2013 12:02 PM in response to Michael Battenfield
    Level 10 (123,901 points)
    Apple Music
    Nov 6, 2013 12:02 PM in response to Michael Battenfield

    Make sure you see the correct Apple ID in System Preferences > Users & Groups > Password

     

    If not, click Change.

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 12:29 PM in response to Carolyn Samit
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 12:29 PM in response to Carolyn Samit

    sigh...

     

    AppleID is correct.  Indeed, the Mac AppStore required my password to update.  Yes - I checked where you suggested.

     

    I am using the right (and one-and-only) AppleID used on this machine...ever.

  • by Dah•veed,

    Dah•veed Dah•veed Nov 6, 2013 12:47 PM in response to Michael Battenfield
    Level 7 (34,837 points)
    Mac App Store
    Nov 6, 2013 12:47 PM in response to Michael Battenfield

    Could be a corrupt or incomplete index of your HDD. Use Spotlight and reindex your Mac.

     

    Spotlight: How to re-index folders or volumes -

    http://support.apple.com/kb/ht2409

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 2:44 PM in response to Carolyn Samit
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 2:44 PM in response to Carolyn Samit

    AppleID is correct (and as I posted - it is the ONLY AppleID I have ever had or used).

     

    Have also followed suggestion on another post regarding the possibility of the spotlight indexing possibly being corrupt - so followed Apple's steps to force it to rebuild that index...

     

    I have also rebooted, run Disc Utility and rebuilt permissions.

     

    Nothing ....

  • by Dah•veed,

    Dah•veed Dah•veed Nov 6, 2013 2:47 PM in response to Michael Battenfield
    Level 7 (34,837 points)
    Mac App Store
    Nov 6, 2013 2:47 PM in response to Michael Battenfield

    Does it name the app(s) for which supposedly it has updates?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2013 7:00 PM in response to Michael Battenfield
    Level 10 (208,037 points)
    Applications
    Nov 6, 2013 7:00 PM in response to Michael Battenfield

    If Pages is listed in your purchases, delete the application and download it again.

  • by zhengxi,

    zhengxi zhengxi Nov 6, 2013 9:11 PM in response to Michael Battenfield
    Level 1 (0 points)
    Nov 6, 2013 9:11 PM in response to Michael Battenfield

    I have a same problem

    please go to the folder..  /Library/Application Support/App Store

    there is a file called adoption.plist

    according to a apple adviser, sign out your ID in the mac store, drag that file to your desktop, and reopen mac store, sign in, try again.

     

    in my case, I cant accept iLife in Purchased tab.

     

    and I open the file adoption.plist, it says cant find the serial number of my mac air..

     

    so good luck

     

    pls update me if u solved your problem with the method that I mentioned

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 10:15 PM in response to zhengxi
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 10:15 PM in response to zhengxi

    Sorr, zhengxi - but that had zero affect.  Still doesn't work.  Same message as before.

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 10:18 PM in response to Linc Davis
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 10:18 PM in response to Linc Davis

    And no - Pages is not listed in my purchases (I got it on disc -).

    What is interesting -it has been updated before via Software Update/App Store.

     

    None of my iWork apps are listed in "purchases".

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 10:19 PM in response to Dah•veed
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 10:19 PM in response to Dah•veed

    Also, Dah-Veed - it does show "update" on the button where you would normally click "buy"...

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Nov 6, 2013 10:24 PM in response to Michael Battenfield
    Level 10 (208,037 points)
    Applications
    Nov 6, 2013 10:24 PM in response to Michael Battenfield

    Please take each of the following steps that you haven't already tried until the problem is resolved.

    Step 1

    Follow the directions in this support article.

    Step 2

    Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.

    Step 3

    Contact Mac App Store Customer Service.

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 10:25 PM in response to Dah•veed
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 10:25 PM in response to Dah•veed

    Here is a shot of the situation:

     

     

    update.jpg

     

    When I click "ok", another error box pops up:

     

    Error2.jpg

     

    Not very helpful, is it?

     

    Oh - and as an "FYI" - I just tried to update Numbers and Keynote -and they both have the same errors.

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 6, 2013 11:02 PM in response to Linc Davis
    Level 2 (155 points)
    Mac OS X
    Nov 6, 2013 11:02 PM in response to Linc Davis

    Linc -

     

    Tried Step 1 and Step 2

     

    I had previously emailed support.  Just got this response a few minutes ago (nothing like having to find another window of time when I just don't have any... ugh):

     

    Dear Michael,

     

    Welcome to iTunes Store Customer Support. My name is Princy.

     

    I understand that you are facing issues with updating Apps. I realize that you would want this issue to be addressed at the earliest.


    Michael, as an Advisor for the iTunes Store, I help customers with questions about buying and downloading content from the iTunes Store and managing their accounts.


    The best team to help you with this issue is the AppleCare Technical Support Team.


    To save time, you can start a support request online. Just enter a quick description of the issue, and choose how and when you'd like to talk with them. To get started, visit the Contact Apple Support page:


    http://www.apple.com/support/


    You can also call Apple Support at this number:


    18002752273


    You can find troubleshooting tips, how-to articles, and moderated discussion forums on our support website:


    Apple - Support

    http://www.apple.com/support


    These resources are free of charge and available 24 hours a day, 7 days a week.


    I hope that the information provided is helpful. If you have any further questions, feel free to contact us and we will be happy to assist you.


    Thank you for connecting iTunes Store Customer Support.


    Have a nice day!


    Sincerely,


    Princy

    iTunes Store Customer Support.

  • by Michael Battenfield,

    Michael Battenfield Michael Battenfield Nov 7, 2013 8:12 AM in response to Linc Davis
    Level 2 (155 points)
    Mac OS X
    Nov 7, 2013 8:12 AM in response to Linc Davis

    Has Apple recruited a new batch of support folks who are absolutely clueless?  I'm getting tired of repeating myself - then being asked the same question a few minutes later...

     

    So far, been told it is because I have to BUY the new version of iWorks (wrong - it isn't even available for sale).  Then told I must have an older version and there is an in-between version that must be purchased (wrong - I have the latest version prior to Pages 5).

     

    Ugh...  Apple Support use to be helpful...

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