Cacatoes
Level 1 (0 points)

Q: I can't download iTunes Producer

When I want to download iTunes Producer from iBooks Author, I get this message :

Error AlertCannot Process Request

 

You cannot access this page.

 

The Apple ID you signed in with does not have permission to view this page. For more information about access permissions, see the Contact Us module.

 

 

Help !

iBook

Posted on Nov 3, 2013 10:03 AM

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Cacatoes

Q: I can't download iTunes Producer

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  • Helpful answers

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Nov 3, 2013 12:52 PM in response to Cacatoes
    Level 9 (78,991 points)
    Nov 3, 2013 12:52 PM in response to Cacatoes

    You probably need to set up a new ID for use with iTunes Producer.

  • by vinnyvg,

    vinnyvg vinnyvg Nov 3, 2013 2:02 PM in response to Cacatoes
    Level 4 (1,880 points)
    Desktops
    Nov 3, 2013 2:02 PM in response to Cacatoes

    You are using an Apple machine?

  • by Cacatoes,

    Cacatoes Cacatoes Nov 3, 2013 9:07 PM in response to vinnyvg
    Level 1 (0 points)
    Nov 3, 2013 9:07 PM in response to vinnyvg

    Yes OS X 10.8.5 !

    And I used a new ID on iTunes.

    So here am I with an iBook ready in iBooks Author on one side,

    and a acount on iTunes Connect waiting for upload, on the other...

     

    Current Status : Waiting For Upload

     

     

    App Name : London's Street Art & East End's Canvas in 2013

     

    Last Modified : Oct 29, 2013

    What is the next step?

    This is making me crasy !

  • by vinnyvg,

    vinnyvg vinnyvg Nov 3, 2013 11:53 PM in response to Cacatoes
    Level 4 (1,880 points)
    Desktops
    Nov 3, 2013 11:53 PM in response to Cacatoes

    First  is to calm down and work in a logical order.

     

    Now you  have iTunes Connect?

     

    If your book is considered ready  for delivery, have you  prepared 4 screen shots and  adjusted the cover/title page images to be 1400 px on the width?

     

    Have you prepared a preview verion of your book or will you allow iTunes Producer to  select it for you?

     

    Have you exported the final version iBook and a preview iBook if you are using one?   ( remember where they are!

     

    Have you downloaded iTunes Producer 2.9.1  ( Ithink is current version)  if not  then open your iTunes Connect account> Deliver your Content and  download it.

     

    I also  suggest you download the asset guides and take an hour to view the latest  video for iBA

     

    IF / when - you have done all that open iBA and select PUBLISH and  it will open  iTunes Producer and start the delivery process.

     

    BTW  is it free or paid?  If its paid, you need to do some more work. Open iTunes Connect> Contracts and Banking and  I suggest you walk through teh spplication and contract forms add all the info you can and  sort out anything thats missing after you close the documents without submitting.

     

    Good luck with your book....

  • by Cacatoes,

    Cacatoes Cacatoes Nov 4, 2013 9:35 AM in response to vinnyvg
    Level 1 (0 points)
    Nov 4, 2013 9:35 AM in response to vinnyvg

    Thanks for trying to hellp, and for the "calm down" stuff ;-)

     

    However the book is ready to be loaded, which means that :

    • cover, screen shots,
    • preview version and final version

    are ready.

    Specifications and contract forms have also being done with.

     

    The question is how do I get access to iTunes Producer ?

    I don't get the screen "Deliver your Content" from my iTunes Connect Screen.

    And believe me, I've being looking around...

    When I try to upload it from iBA, it says I'm not allowed to?

     

    If you have an idea, it would be great !

  • by K T,

    K T K T Nov 4, 2013 9:54 AM in response to Cacatoes
    Level 7 (23,844 points)
    Publishing
    Nov 4, 2013 9:54 AM in response to Cacatoes

    Is this a very new account?

     

    Did you create a new, unique ID for a books paid account?

  • by vinnyvg,

    vinnyvg vinnyvg Nov 4, 2013 3:57 PM in response to Cacatoes
    Level 4 (1,880 points)
    Desktops
    Nov 4, 2013 3:57 PM in response to Cacatoes

    IF you have already downloaded iTunes Producer ( mine) is the the app folder.... OR in iBooks Author when you  select PUBLISH... it auto opens iTunes Producer to prepare your delivery.

     

    Open iTunes Connect - third down on the left = Deliver your Content.  its NOT a screen its an item in a list of tools.

     

    Did  you open a new account for the paid books account?

     

    A lot hit problems thinking the original Apple ID/account  opened when they bought an Apple product for books and apps etc. I did  in the first weeks of iBA for a free books account.. but I think Apple changed requirements.  For paid books Apple require a new account with new and different ID.

    IF you did all that, try going to the app folder and opening iTunesProducer top right is your account ID check if its your  book ID. 

  • by Cacatoes,

    Cacatoes Cacatoes Nov 4, 2013 10:22 PM in response to vinnyvg
    Level 1 (0 points)
    Nov 4, 2013 10:22 PM in response to vinnyvg

    Thanks K T and vinnyvg,

    getting closer to the problem.

    Apparentely it's my ID the problem, I have an iTunes Connect account but with an old ID.

    How do I create new ID?

  • by vinnyvg,

    vinnyvg vinnyvg Nov 5, 2013 12:59 AM in response to Cacatoes
    Level 4 (1,880 points)
    Desktops
    Nov 5, 2013 12:59 AM in response to Cacatoes

    First open a new email address .....

     

    https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wo/0.0.0.7.3.0.9.3. 1.11.1.0.23

     

    Chose free or paid book account.

  • by Cacatoes,

    Cacatoes Cacatoes Nov 6, 2013 8:31 AM in response to Cacatoes
    Level 1 (0 points)
    Nov 6, 2013 8:31 AM in response to Cacatoes

    Well, thanks guys, looks like I'm in the EIN problems now....

    Great progress anyway, thanks again !

  • by vinnyvg,

    vinnyvg vinnyvg Nov 6, 2013 3:59 PM in response to Cacatoes
    Level 4 (1,880 points)
    Desktops
    Nov 6, 2013 3:59 PM in response to Cacatoes

    http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/How-to-Apply-for- an-EIN

     

    Above for information but... download this PDF

       http://www.irs.gov/pub/irs-pdf/fss4.pdf

     

    Print it and fill it in.... when you Phone the tax office... they will ask you if you have it and use the box numbers to progress....

     

    See this thread for my post on the phone number etc,.

     

    https://discussions.apple.com/message/22564137#22564137

  • by K T,

    K T K T Nov 6, 2013 9:27 PM in response to Cacatoes
    Level 7 (23,844 points)
    Publishing
    Nov 6, 2013 9:27 PM in response to Cacatoes

    See - 'How to sign up for a paid books account if you are not a US citizen' - in iBA Tips and Tricks 01

     

    Good luck and welcome to the App Store.