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Keyboard and Mouse Unresponsive - Mavericks

16389 Views 58 Replies Latest reply: Jan 10, 2014 6:36 AM by Adamkeys RSS
  • Mattadolphus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2013 2:00 PM (in response to David Besack)

    I think my problem is solved. Although I had installed the most up-to-date LCC, I should have uninstalled the original one first. I did not seem to have the file to rename as an early poster noted, but actually needed to look for instructions on how to uninstall LCC, though I suspect that might be elementary for many folks here. Here is the link how to do that http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/26976.

     

    Then I reinstalled LCC and everything SEEMS to be working. So far so good.

  • Mattadolphus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 8:18 AM (in response to Mattadolphus)

    And now it is back.

     

    Sorry to be posting a lot the last day or so, but this is really annoying. I thought I had it licked, but after about 18 hours of freeze-free work, it is back this morning. So I unistalled LCC and everything works fine. Even my Logitech peripherals work fine, though I suspect I will lose some of the fancier things my keyboard can do, but which I can surely do without until Logitech fixes this.

     

    Anyone know a real downside of taking off LCC, even the latest one, and doing without?

  • davempls Calculating status...
    Currently Being Moderated
    Oct 30, 2013 12:13 PM (in response to Mattadolphus)

    I've been ok since I got rid of my application-specific settings in the Logitech Control Center (LCC).

     

    Prior to that, I had special settings for Thunderbird as well as blanket global settings, and I had the oft-reported symptoms of mouse/keyboard freezes for 15 to 20 seconds at a time when switching from one app to another, after having installed OS X Mavericks.

     

    I do still have all of my specialized settings for my mouse, but they're global rather than app-specific.

     

    If anything changes, I'll post again.

     

    Dave

  • Don T Calculating status...
    Currently Being Moderated
    Nov 1, 2013 8:07 AM (in response to davempls)

    I too have the problem. I'm unwilling, however, to give up the many application-specific settings I have for my Revolution MX mouse. They're too important to my working. I'd go with Steermouse, but I have a Logitech solar keyboard, so it's back to ML for me until this is resolved.

  • mrtew Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 1, 2013 7:34 PM (in response to Don T)

    Yeah I thought I needed every app to have it's own setttings too but once I deleted my prefs and just put in one custom setting I realized I was fine.    It's not a good think for Apple to break Logitech with their updates but I'm pretty much totally fine with it.    Try it!

  • Don T Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 1, 2013 9:08 PM (in response to mrtew)

    I am a Photographer and do a lot of work in Aperture. I have a half-dozen custom settings just for that. Not to mention Safari and Numbers. I consider this Logitech's fault, as other developers were able to incorporate Mavericks into their new versions. For now, I'm just going to stay on Mountain lion.

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 1, 2013 9:53 PM (in response to Don T)

    I gave up with Logitech control center when they kept making the driver work via some system level hacks, it kept breaking other parts of the OS (around 10.5 IIRC).

     

    I switched to ControllerMate…

    http://www.orderedbytes.com/controllermate

     

    It should let you customise everything you need. It may be an alternative to Steermouse, it doesn't mention 10.9 yet so give the app a test.

  • Don T Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 1, 2013 10:34 PM (in response to Drew Reece)

    Tried it. Apparently I'm not enough of a geek to take advantage of its features.

  • Gpernal Calculating status...

    I don't see LCC anywhere in my applications, I don't have any Logitech device but I have the same freezing issue, anyo e is having the same situation?

     

    Thanks

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 7, 2013 1:01 PM (in response to Gpernal)

    It could be another piece of software, care to post an EtreCheck report so we can peek into your system?

    http://www.etresoft.com/etrecheck

     

    Otherwise, use the "About this report" button within EtreCheck to see what each section means. Anything inside the Startup items, kernel extensions & launchd jobs MUST be up to date or removed if you don't use it.

  • David L Gerber Level 1 Level 1 (70 points)
    Currently Being Moderated
    Nov 7, 2013 3:05 PM (in response to Michael Philo)

    Mail is acting very strange, since I downloaded Mavericks.

    For example:

    1. I can not scroll down a long mail message with my magic mouse.  I can still scroll in a browser window, but not in a mail message, so the problem is not the mouse.
    2. I also tried a wired mouse (inland) with the same result.  It also scrolls in the browser, not not in Mail.
    3. When I reply to a sender, the Reply and Forward buttons disappear in the message itself.  I can only access them in the top mail menu.
    4. The speed when receiving a sending messages is noticably slower.
  • Gpernal Level 1 Level 1 (0 points)

    hi Drew, this is my configuration

     

    Hardware Information:

    MacBook Pro (13-inch, Mid 2012)

    MacBook Pro - model: MacBookPro9,2

    1 2.9 GHz Intel Core i7 CPU: 2 cores

    8 GB RAM

     

    Video Information:

    Intel HD Graphics 4000 - VRAM: 1024 MB

     

    Audio Plug-ins:

    BluetoothAudioPlugIn: Version: 1.0

    AirPlay: Version: 1.9

    AppleAVBAudio: Version: 2.0.0

    iSightAudio: Version: 7.7.3

     

    Startup Items:

    HWNetMgr - Path: /Library/StartupItems/HWNetMgr

    HWPortDetect - Path: /Library/StartupItems/HWPortDetect

     

    System Software:

    OS X 10.9 (13A603) - Uptime: 1 day 8:16:3

     

    Disk Information:

    APPLE HDD HTS541010A9E682 disk0 : (1 TB)

    EFI (disk0s1) <not mounted>: 209.7 MB

    Macintosh HD (disk0s2) /: 999.35 GB (858.47 GB free)

    Recovery HD (disk0s3) <not mounted>: 650 MB

     

    MATSHITADVD-R   UJ-8A8 

     

    USB Information:

     

     

    Apple Inc. FaceTime HD Camera (Built-in)

     

    Apple Computer, Inc. IR Receiver

     

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller

     

    Apple Inc. Apple Internal Keyboard / Trackpad

     

    FireWire Information:

     

    Thunderbolt Information:

    Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

    com.rim.driver.BlackBerryUSBDriverInt     (0.0.97)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

    [loaded]     com.adobe.fpsaud.plist

    [loaded]     com.microsoft.office.licensing.helper.plist

    [loaded]     com.oracle.java.JavaUpdateHelper.plist

    [loaded]     com.rim.BBDaemon.plist

     

    Launch Agents:

    [loaded]     com.citrix.AuthManager_Mac.plist

    [loaded]     com.citrix.ServiceRecords.plist

    [loaded]     com.hp.productresearch.plist

    [loaded]     com.rim.BBAlbumArtCacher.plist

    [loaded]     com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

    [loaded]     com.adobe.ARM.[...].plist

     

    User Login Items:

    iTunesHelper

    Dropbox

    Path Finder

     

    3rd Party Preference Panes:

    Citrix ShareFile Sync

    Flash Player

    Java

    MacFUSE

     

    Internet Plug-ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    CitrixICAClientPlugIn.plugin

    Default Browser.plugin

    Flash Player.plugin

    FlashPlayer-10.6.plugin

    JavaAppletPlugin.plugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    Silverlight.plugin

     

    User Internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin.plugin

    WebEx64.plugin

     

    Bad Fonts:

    None

     

    Time Machine:

    Time Machine not configured!

     

    Top Processes by CPU:

        4%     WindowServer

        1%     EtreCheck

        1%     fontd

        1%     hidd

        0%     BBLaunchAgent

        0%     Microsoft Excel

        0%     Skype

        0%     JavaApplicationStub

        0%     HWNetCfg

     

    Top Processes by Memory:

    229 MB   Finder

    188 MB   mds_stores

    180 MB   Safari

    180 MB   Microsoft Excel

    180 MB   com.apple.IconServicesAgent

    172 MB   groupwise

    172 MB   WindowServer

    164 MB   Path Finder

    156 MB   Mail

    147 MB   softwareupdated

     

    Virtual Memory Statistics:

    782 MB   Free RAM

    3.76 GB  Active RAM

    2.49 GB  Inactive RAM

    1004 MB  Wired RAM

    916 MB   Page-ins

    0 B      Page-outs

     

    Any idea of what could be causing this?

     

    Thanks

    Gaston

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 7, 2013 3:37 PM (in response to Gpernal)

    All the usual caveats apply, backup before you modify the system, delete the items (or move them to another disk or folder if you are worried about deleting the wrong thing) but ensure the originals are gone or updated.

    Use the Finders "Go menu > Go to Folder…" to open the hidden ~/Library (your users library).

    Reboot for the system changes to take effect (items in /Library).

     

    Focus on …

    Gpernal wrote:

     

    Startup Items:

    HWNetMgr - Path: /Library/StartupItems/HWNetMgr

    HWPortDetect - Path: /Library/StartupItems/HWPortDetect

     

    Kernel Extensions:

    com.rim.driver.BlackBerryUSBDriverInt     (0.0.97)

     

    Launch Daemons:

    [loaded]     com.adobe.fpsaud.plist

    [loaded]     com.microsoft.office.licensing.helper.plist

    [loaded]     com.oracle.java.JavaUpdateHelper.plist

    [loaded]     com.rim.BBDaemon.plist

     

    Launch Agents:

    [loaded]     com.citrix.AuthManager_Mac.plist

    [loaded]     com.citrix.ServiceRecords.plist

    [loaded]     com.hp.productresearch.plist

    [loaded]     com.rim.BBAlbumArtCacher.plist

    [loaded]     com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

    [loaded]     com.adobe.ARM.[...].plist

     

    User Login Items:

    iTunesHelper

    Dropbox

    Path Finder

     

    3rd Party Preference Panes:

    Citrix ShareFile Sync

    Flash Player

    Java

    MacFUSE

     

    Internet Plug-ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    CitrixICAClientPlugIn.plugin

    Default Browser.plugin

    Flash Player.plugin

    FlashPlayer-10.6.plugin

    JavaAppletPlugin.plugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    Silverlight.plugin

     

    User Internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin.plugin

    WebEx64.plugin

     

     

    Startup Items:

    Inside /Library/StartupItems/

    These have been discontinued by Apple since Mac OS 10.4. They are responsible for making changes at a system level. Remove them all or spend time ensuring ALL related software is up to date. You need a very good reason to have anything installed in here.

     

    Kernel Extensions:

    Inside /Library/Extensions/

    These also load third party code, but they insert it into the 'core' of the OS. These can be safe, however you must ensure the related tools or apps are up to date, otherwise the system is basically built upon quicksand. Remove them all & see if the OS works better.

     

    Launchd jobs: several types

    LaunchAgents          - Stored in /Library/LaunchAgents

    LaunchDaemons      - Stored in /Library/LaunchDaemons

    User LaunchAgents  - Stored in ~/Library/LaunchAgents

     

    These are all background jobs, they are not necessarily bad, but if they are loading old code it could be doing untold damage to the performance & stability of the entire OS. Focus on the System level jobs (the ones inside /Library - the system level) also look at 'failed' jobs.

     

    EtreCheck gives a status on launchd jobs…

    [loaded]                  - a running job

    [not loaded]            - jobs that are set not to run, basically harmless, remove them unless you plan to use the associated software (if it is up to date)

    [failed]                   - jobs in a crashed or unknown state, it could be forking processes or using all the system resources, remove these.

     

    User login items:

    Applications and helpers that are managed inside 'Systems Preferences > Users and groups > Login Items tab'.

    These are loaded at the 'User level', consider removing all of them whilst you troubleshoot.  When you decide to re-add them ensure the software is up to date.

     

    3rd Party Preference Panes: & Internet Plug-ins:

    /Library/PreferencePanes/ and ~/Library/PreferencePanes/

    /Library/Internet Plug-Ins/ and ~/Library/Internet Plug-Ins/

    Once again these items all must be up to date, or remove them from your system. If the prefpanes manage additional software use the uninstaller or see the developers site for uninstall instructions.

     

    Read the list of Internet plug-ins carefully, there are often duplicate Flash player versions that won't help stability, it's just wasted space too.

    Don't forget to also update Safari's extensions in it's preferences (if you have any).

     

     

    Overall your system doesn't look too bad, but the startup items & kernel extension should be looked at.

    If the issue persists move onto removing the launchd jobs & login items. Ultimately you want everything updated or removed if you don't need it.

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 7, 2013 3:51 PM (in response to David L Gerber)

    David,

    I think it could be Mail/ Mavericks at fault or it could be any other software on your system. The easiest way to see what is running is to use EtreCheck, it may not resolve anything but the alternative is that we just try to guess what is going on, or one of the other solutions mentioned earlier may help?

     

    Hopefully you just need to do some system cleanup, otherwise you can move onto reinstalling Mavericks.

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 7, 2013 3:54 PM (in response to Drew Reece)

    You should all also see if the latest update has any affect too…

    http://support.apple.com/kb/HT6030?viewlocale=en_US&locale=en_US

     

    Check the App Store for it.

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