2 Replies Latest reply: Nov 8, 2013 2:24 AM by lllaass
cai3636 Level 1 Level 1 (0 points)

Hi guys,

 

i have problem black screen with my itouch4 and ipad2. when i play some games, it will turn to black screen and then exit the game. what happen? and how to solve it?

 

thanks


iPad 2, iOS 7, itouch4, ipad2, black screen, games
  • 1. Re: black screen?
    Elitegate Level 4 Level 4 (1,080 points)

    This means that the app has crashed. First try a reset, no data will be deleted. Press and hold both the home and the power button till the iPod/iPad restarts.

     

    After that try reinstalling the apps. You can also try an full restore. (All data will be deleted)

  • 2. Re: black screen?
    lllaass Level 10 Level 10 (142,130 points)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings      

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar