1 2 Previous Next 27 Replies Latest reply: May 28, 2014 4:55 PM by FlameLegend
FlameLegend Level 1 Level 1 (20 points)

Hello everyone I'm having some trouble with my iMac. Almost every time I log out I receive a white screen with a spinning circle. After logging out I have to force shut down by holding the power button because of this. I have already tried to repair the disk. Any suggestions?

 

Picture of the problem:

 

IMG_3565.JPG


iMac, OS X Mavericks (10.9)
  • 1. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    Please determine if the problems also occur in "Safe Mode":

     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
  • 2. Re: Spinning circle when logging out
    FlameLegend Level 1 Level 1 (20 points)

    The issue does not occur in Safe Mode.

  • 3. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    Thanks. To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:


    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:

     

    http://www.etresoft.com/etrecheck

     

    Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:

     

    Unknown.png

     

    Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.

     

    It will take a moment to run as it collects its data.

     

    Copy and paste its output in a reply.

     

    Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.

     

    EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.

     

    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.


  • 4. Re: Spinning circle when logging out
    FlameLegend Level 1 Level 1 (20 points)

    Hardware Information:

              iMac (20-inch, Early 2008)

              iMac - model: iMac8,1

              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 2400 - VRAM: 128 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    Startup Items:

              HP IO - Path: /Library/StartupItems/HP IO

              PACESupport - Path: /Library/StartupItems/PACESupport

              tap - Path: /Library/StartupItems/tap

              tun - Path: /Library/StartupItems/tun

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.9 (13A598) - Uptime: 0 days 0:14:41

     

    Disk Information:

              WDC WD2500AAJS-40VWA1 disk0 : (250.06 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 249.2 GB (93.84 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Apple Inc. Built-in iSight

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

     

     

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              org.virtualbox.kext.VBoxDrv          (4.1.18)

              org.virtualbox.kext.VBoxUSB          (4.1.18)

              com.paceap.kext.pacesupport.snowleopard          (5.8)

              foo.tun          (1.0)

              foo.tap          (1.0)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.freemacsoft.appcleanerd.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] com.paceap.eden.licensed.plist

              [failed] com.parallels.desktop.launchdaemon.plist

              [loaded] com.wdc.WDDMservice.plist

              [loaded] com.WesternDigital.WDSmartWareD.plist

              [not loaded] com.zeobit.MacKeeper.plugin.AntiTheft.daemon

              [loaded] org.macosforge.xquartz.privileged_startx.plist

              [loaded] PACESupport.plist

              [loaded] xxx.qnation.PeerGuardian.locum.plist

     

    Launch Agents:

              [loaded] com.adobe.CS4ServiceManager.plist

              [loaded] com.divx.dms.agent.plist

              [loaded] com.divx.update.agent.plist

              [loaded] com.google.keystone.agent.plist

              [failed] com.parallels.desktop.launch.plist

              [loaded] com.parallels.DesktopControlAgent.plist

              [failed] com.parallels.vm.prl_pcproxy.plist

              [loaded] org.macosforge.xquartz.startx.plist

     

    User Launch Agents:

              [loaded] com.facebook.videochat.Gabriele.plist

              [loaded] com.google.Chrome.framework.plist

              [failed] com.valvesoftware.steamclean.plist

              [loaded] de.metaquark.appfresh.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              None

     

    3rd Party Preference Panes:

              AirServer

              Flash Player

              Growl

              Java

              Perian

     

    Internet Plug-ins:

              CANONiMAGEGATEWAYDL.plugin

              Default Browser.plugin

              DirectorShockwave.plugin

              DivX Web Player.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Google Earth Web Plug-in.plugin

              googletalkbrowserplugin.plugin

              Instant Action.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              OfficeLiveBrowserPlugin.plugin

              OVSHelper.plugin

              QuickTime Plugin.plugin

              RealPlayer Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

              Unity Web Player.plugin

     

    User Internet Plug-ins:

              OctoshapeWeb.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: OFF

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 249.2 GB Disk used: 155.36 GB

              Destinations:

                        Backup [Network] (Last used)

                        Total size: 2 TB

                        Total number of backups: 81

                        Oldest backup: 2012-09-08 09:08:02 +0000

                        Last backup: 2013-11-02 21:57:00 +0000

                        Size of backup disk: Excellent

                                  Backup size 2 TB > (Disk size 249.2 GB X 3)

     

    Top Processes by CPU:

                   2%          EtreCheck

                   2%          WindowServer

                   1%          Google Chrome

                   0%          ps

                   0%          fontd

                   0%          WDSmartWareD

                   0%          hidd

                   0%          aosnotifyd

     

    Top Processes by Memory:

              156 MB             Finder

              139 MB             com.apple.IconServicesAgent

              135 MB             Google Chrome

              123 MB             mds_stores

              115 MB             Mail

              74 MB              com.apple.WebKit.WebContent

              57 MB              SystemUIServer

              57 MB              CalendarAgent

              57 MB              com.apple.internetaccounts

              49 MB              com.apple.dock.extra

     

    Virtual Memory Statistics:

              701 MB             Free RAM

              1.86 GB            Active RAM

              973 MB             Inactive RAM

              517 MB             Wired RAM

              529 MB             Page-ins

              0 B                Page-outs

  • 5. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    PACE is an anti-piracy app intended for Snow Leopard so it has been outdated for quite some time. Unless you have a reason for requiring its use, remove it according to the developer's instructions. You may need to download its installer to use an uninstaller app. The only link I had for PACE is long since gone.


    TunTap has not been updated in a long time either, and may not be compatible with Mavericks.


    MacKeeper belongs to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Get rid of them and test your Mac for operation. If it does not perform normally, the possibility that using MacKeeper resulted in system corruption must be considered.


    Get rid of MacKeeper by following these instructions exactly as written. They have been tested with the most recent version of MacKeeper (v 2.8) and last year's version.

     

    Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.


     

    • If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
    • Quit the MacKeeper app if it is running.
    • Open your Applications folder: Using the Finder's Go menu, select Applications.
    • Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.

    You will be asked to authenticate (twice):

     

    Uninstall MK confirmation.png

     

    You do not need to provide a reason for uninstalling it:

     

    Uninstall MK.png

    • Just Click the Uninstall MacKeeper button. You will be asked to authenticate again.

     

    After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.


  • 6. Re: Spinning circle when logging out
    FlameLegend Level 1 Level 1 (20 points)

    The thing is I do not have those apps on my Mac.

  • 7. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    FlameLegend wrote:

     

    The thing is I do not have those apps on my Mac.

     

    The report you posted indicates their presence, regardless of how they came to be installed on your Mac. One or more of them are almost certain to explain your Mac's inability to accomplish a normal shutdown. They must be removed.

  • 8. Re: Spinning circle when logging out
    FlameLegend Level 1 Level 1 (20 points)

    How do you suggest I remove them as I do not have them in my Applications folder?

  • 9. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    Third party modifications do not have to exist in your Applications folder, in fact most don't. If you don't know how to remove them, the only suggestion I have is to completely erase your system and rebuild it. MacKeeper is particularly notorious for causing system corruption, and that is often the only way to recover from the effects of having used it in the past.

     

    By the way FreeMacSoft's AppCleaner is also installed on your Mac and belongs in the same category. Such junk only causes the kind of misery you're experiencing.

  • 10. Re: Spinning circle when logging out
    FlameLegend Level 1 Level 1 (20 points)

    Hardware Information:

              iMac (20-inch, Early 2008)

              iMac - model: iMac8,1

              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

              4 GB RAM

     

    Video Information:

              ATI Radeon HD 2400 - VRAM: 128 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    Startup Items:

              HP IO - Path: /Library/StartupItems/HP IO

              tap - Path: /Library/StartupItems/tap

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    System Software:

              OS X 10.9 (13A598) - Uptime: 0 days 1:18:13

     

    Disk Information:

              WDC WD2500AAJS-40VWA1 disk0 : (250.06 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 249.2 GB (93.14 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Apple Inc. Built-in iSight

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

     

     

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              org.virtualbox.kext.VBoxDrv          (4.1.18)

              org.virtualbox.kext.VBoxUSB          (4.1.18)

              com.paceap.kext.pacesupport.snowleopard          (5.8)

              foo.tun          (1.0)

              foo.tap          (1.0)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.freemacsoft.appcleanerd.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [failed] com.parallels.desktop.launchdaemon.plist

              [loaded] com.wdc.WDDMservice.plist

              [loaded] com.WesternDigital.WDSmartWareD.plist

              [loaded] org.macosforge.xquartz.privileged_startx.plist

              [loaded] xxx.qnation.PeerGuardian.locum.plist

     

    Launch Agents:

              [loaded] com.adobe.CS4ServiceManager.plist

              [loaded] com.divx.dms.agent.plist

              [loaded] com.divx.update.agent.plist

              [loaded] com.google.keystone.agent.plist

              [failed] com.parallels.desktop.launch.plist

              [loaded] com.parallels.DesktopControlAgent.plist

              [failed] com.parallels.vm.prl_pcproxy.plist

              [loaded] org.macosforge.xquartz.startx.plist

     

    User Launch Agents:

              [loaded] com.facebook.videochat.Gabriele.plist

              [loaded] com.google.Chrome.framework.plist

              [failed] com.valvesoftware.steamclean.plist

              [loaded] de.metaquark.appfresh.plist

              [not loaded] org.virtualbox.vboxwebsrv.plist

     

    User Login Items:

              None

     

    3rd Party Preference Panes:

              AirServer

              Flash Player

              Growl

              Java

              Perian

     

    Internet Plug-ins:

              CANONiMAGEGATEWAYDL.plugin

              Default Browser.plugin

              DirectorShockwave.plugin

              DivX Web Player.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Google Earth Web Plug-in.plugin

              googletalkbrowserplugin.plugin

              Instant Action.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              OfficeLiveBrowserPlugin.plugin

              OVSHelper.plugin

              QuickTime Plugin.plugin

              RealPlayer Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

              Unity Web Player.plugin

     

    User Internet Plug-ins:

              OctoshapeWeb.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: OFF

              Auto backup: YES

              Volumes being backed up:

                        Macintosh HD: Disk size: 249.2 GB Disk used: 156.06 GB

              Destinations:

                        Backup [Network] (Last used)

                        Total size: 2 TB

                        Total number of backups: 82

                        Oldest backup: 2012-09-08 09:08:02 +0000

                        Last backup: 2013-11-02 23:14:36 +0000

                        Size of backup disk: Excellent

                                  Backup size 2 TB > (Disk size 249.2 GB X 3)

     

    Top Processes by CPU:

                   1%          WindowServer

                   1%          EtreCheck

                   0%          fontd

                   0%          aosnotifyd

     

    Top Processes by Memory:

              188 MB             iTunes

              184 MB             com.apple.IconServicesAgent

              164 MB             Finder

              160 MB             mds_stores

              143 MB             Google Chrome

              94 MB              Mail

              70 MB              SystemUIServer

              61 MB              Dock

              57 MB              WindowServer

              57 MB              mds

     

    Virtual Memory Statistics:

              153 MB             Free RAM

              2.14 GB            Active RAM

              1.20 GB            Inactive RAM

              504 MB             Wired RAM

              963 MB             Page-ins

              440 KB             Page-outs

  • 11. Re: Spinning circle when logging out
    John Galt Level 8 Level 8 (36,425 points)

    The good news is that MacKeeper is gone, and the bad news is that AppCleaner is still present.


    Nevertheless your Mac may be suffering the effects of having used them, which is system corruption. The only guaranteed recovery from that is to completely erase your system and rebuild it, but if you want to keep removing those troublesome items and re-testing, you have nothing to lose but time.

     

    TunTap and PACE are still present also.

  • 12. Re: Spinning circle when logging out
    Drew Reece Level 4 Level 4 (2,270 points)

    You also have this worrying item installed…

    Launch Daemons:

              com.WesternDigital.WDSmartWareD.plist

     

    It is believed to be causing a lot of external hard disks to be corrupted with Mavericks, there is a really long thread at…

    https://discussions.apple.com/thread/5475611?start=0&tstart=0

     

    The synopsis is DON'T CONNECT ANY EXTERNAL DISKS WITH RAID TO MAVERICKS. (Pardon my shouting, it is that important).

     

     

    I'd also recommend removing the startup items, they are in a format that Apple deprecated some years ago. It suggests either the software is very old, or it is written by developers who don't follow guidelines.

     

    Startup Items:

              HP IO - Path: /Library/StartupItems/HP IO

              tap - Path: /Library/StartupItems/tap

              VirtualBox - Path: /Library/StartupItems/VirtualBox

     

    You can remove all the folders inside /Library/StartupItems/, the software will still be installed, but the system will no longer start them at boot. Items in this folder are loaded at a system level, so they can break things in strange ways.

     

    The same applies to the Kernel extensions…

    Kernel Extensions:

              org.virtualbox.kext.VBoxDrv          (4.1.18)

              org.virtualbox.kext.VBoxUSB          (4.1.18)

              com.paceap.kext.pacesupport.snowleopard          (5.8)

              foo.tun          (1.0)

              foo.tap          (1.0)


    They are also loaded at a very low level into the system. These items are stored inside /Library/Extensions/ and they should end in .kext

    Your VirtualBox version seems to be from around 2012, update it.

     

    You will need to reboot to ensure the files are unloaded.

     

     

    Also the failed LauncDaemons & LaunchAgents are a concern, they could be failed because they are doing something the system is trying to block.

    Remove the files that are marked [failed] from the following locations.

    /Library/LaunchAgents/ /Library/LaunchDaemons/ and ~/Library/LaunchAgents/

  • 13. Re: Spinning circle when logging out
    J.Patrick Level 1 Level 1 (25 points)

    Having the same issues on my computer. Any help would be greaty appreciated.

     

    Hardware Information:

              iMac (24-inch, Early 2009)

              iMac - model: iMac9,1

              1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

              8 GB RAM

     

    Video Information:

              NVIDIA GeForce 9400 - VRAM: 256 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:27:46

     

    Disk Information:

              Hitachi HDT721064SLA360 disk0 : (640.14 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 639.28 GB (599.01 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              HL-DT-ST DVDRW  GA11N 

     

    USB Information:

              Apple Inc. Built-in iSight

     

     

              Apple Computer, Inc. IR Receiver

     

              Logitech USB Receiver

     

              Logitech USB Receiver

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.Logitech.Control          Center.HID

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.freemacsoft.appcleanerdaemon.plist

              [loaded] com.macpaw.CleanMyMac2.Agent.plist

              [loaded] com.quark.quarkupdate.plist

     

    Launch Agents:

              [loaded] com.Logitech.Control Center.Daemon.plist

              [loaded] com.quark.quarkupdate.agent.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.[...].plist

              [loaded] com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist

              [not loaded] com.macpaw.CleanMyMac.helperTool.plist

              [not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist

              [not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist

              [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist

              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist

              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist

              [loaded] ws.agile.1PasswordAgent.plist

     

    User Login Items:

              Mail

              Dropbox

     

    3rd Party Preference Panes:

              Flash Player

              Flip4Mac WMV

              Growl

              Logitech Control Center

              Perian

              Quark Update Preferences

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              CouponPrinter-FireFox_v2.plugin

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Flip4Mac WMV Plugin.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

              Yahoo! Installer 3.plugin

     

    User Internet Plug-ins:

              Move-Media-Player.plugin

              Yahoo! Installer 3.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   2%          EtreCheck

                   2%          WindowServer

                   0%          fontd

                   0%          Dropbox

                   0%          com.apple.WebKit.Networking

                   0%          aosnotifyd

     

    Top Processes by Memory:

              197 MB             com.apple.WebKit.WebContent

              156 MB             mds_stores

              139 MB             Safari

              123 MB             com.apple.IconServicesAgent

              66 MB              Dropbox

              49 MB              Finder

              49 MB              WindowServer

              49 MB              mds

              33 MB              Dock

              25 MB              com.apple.WebKit.Networking

     

    Virtual Memory Statistics:

              5.22 GB            Free RAM

              1.51 GB            Active RAM

              234 MB             Inactive RAM

              814 MB             Wired RAM

              1.97 GB            Page-ins

              0 B                Page-outs

  • 14. Re: Spinning circle when logging out
    J.Patrick Level 1 Level 1 (25 points)

    >> Nope. Spoke too soon. Didn't help <<

     

    Saw in another post that turning off Spotlight seems to increase the problem. So I turned Spotlight back on and let it Index the HD. And it helped a little.

     

    Message was edited by: J.Patrick

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