Currently Being ModeratedNov 9, 2013 9:15 AM (in response to tea-pee)
I would be concerned too if my touchscreen was not responding on my iPhone. I recommend following these steps to address an unresponsive touchscreen (you can skip the steps you have already taken:
- Restart your device
- Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
- If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
- If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see theService FAQ for your product.
You can find the full article here:
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- Restart your device
Currently Being ModeratedNov 9, 2013 12:24 PM (in response to sheila_m.)
Thankyou for the reply.
I had tried all the normal restart/reset options but it was un responsive. By this I mean I could hold the power button to start the power down, but swiping was unresponsive, also touching the cancel at the bottom of the screen had no effect. What really threw me was I could swipe down the notifications but not access or cancel any of the shown notifications, however I could swipe the notifications back up, taking me back to locked screen. I could swipe utilities up but not switch any of the utilities on or off, but then I couldnt swipe this back down and it was left on this screen. Holding power button and home only took a pic then quickly took me to Siri, I could not reset the phone at all, was most fluxed by it.
The only solution sadly was the following morning when the battery had finally died, after plugging it back in and gaining enough charge it all worked fine again.
Oddly enough I think I only noticed this had happened after I had taken a photo whilst in locked screen mode; and then gone to use the phone again later on. Maybe nothing, but maybe something Apple needs to take not of incase its not just a one off.....
Currently Being ModeratedNov 9, 2013 12:26 PM (in response to tea-pee)
Thank you for the additional information. I'm glad it is working now!
All the best,