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OSX Mavericks System Preference Pane Not Working

27722 Views 99 Replies Latest reply: Feb 28, 2014 8:35 AM by Oratsa RSS
  • nemo11 Calculating status...

    Hi dianeoforegon

     

    Question: I have only the normal user account and the guest user account available. I cannot add another user account since the "+"-Button is non-functional, too. Can i use the the guest-account for your proposed migration?

     

     

    And BTW the advanced options is non-functional, too....
    Untitled.png

  • luke_aus Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 8, 2013 12:13 AM (in response to nemo11)

    Hi Nemo11,

    As you point out you can't use the + button - what you need to do is login to the guest account and then create a new admin account once you are logged in as a guest

     

    Follow these steps::

    1. backup everything first

    2. Make sure you put all your files/folders in the Share Folder (/Users/Shared) from your old user  account to avoid getting file permission issues (use Option+Command + V to move files is faster)

    3. Go to System Preferences, then Users & Groups

    4. click on the padlock to let you make chances

    5. click "Login Option"

    6. Click "show fast user switching menu" checkbox and choose Icon

    you should now see a head (3rd icon from the right)

    Screen Shot 2013-11-08 at 19.03.51.png

    7. Click on Guest User

    8. Go to System Preferences, then Users & Groups

    9.  click on the padlock to let you make chances

    10. click the plus button and create a new administrator account

    11. repeat step 6 and choose your new admin account and login

    12. now you are logged in to your new admin account, copy the files from the Shared Folder into your new home directory /Users/YourNewAdminAccount

    13. once that is all done delete your old admin account

    14. repeat backup

  • nemo11 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2013 2:16 AM (in response to luke_aus)

    Hi there,

     

    thanks a million for the tip. Will try. I hope no other non-functional buttons will block that process ;-)

     

    Cheers!

  • luke_aus Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 8, 2013 9:02 PM (in response to nemo11)

    Unfortunately all the issues have returned even though I have migrated to a new user account

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 8, 2013 9:16 PM (in response to luke_aus)

    Oh dear, could it be hammertime?

    https://discussions.apple.com/message/23692574#23692574

     

    Did you reset the user permissions after migrating files? (See random idea from earlier)

    https://discussions.apple.com/message/23678538#23678538

  • luke_aus Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 8, 2013 11:10 PM (in response to Drew Reece)

    Hey drew

    I have tried the following as previously suggested

    cd /Library/Preferences/SystemConfiguration

    sudo mv NetworkInterfaces.plist NetworkInterfaces.plist.bak

    sudo mv preferences.plist preferences.plist.bak

     

     

    I have also used the 'resetpassword' command in termeinal in recovery mode to reset file permissions....but on restart I still have the same problem

     

     

     

    Drew - you asked:  "Did you check the group id's?" - what does that mean and how do I do that?

  • luke_aus Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 8, 2013 11:21 PM (in response to luke_aus)

    Drew here are the results from earlier for:

    sudo find / -iname 'ViewBridge'

     

     

    Screen Shot 2013-11-09 at 18.20.08.png

  • luke_aus Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 8, 2013 11:35 PM (in response to luke_aus)

    Here is the EtreCheck report for the bad admin account:

    Hardware Information:

              MacBook Pro (Retina, Mid 2012)

              MacBook Pro - model: MacBookPro10,1

              1 2.6 GHz Intel Core i7 CPU: 4 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 1024 MB

              NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:35:12

     

    Disk Information:

              APPLE SSD SM512E disk0 : (500.28 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        disk0s2 (disk0s2) <not mounted>: 499.42 GB

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.avast.PacketForwarder          (1.3)

              com.avast.AvastFileShield          (2.0.0)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

              [failed] com.paragon.ExtFS.notify.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.informer.mac.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] org.macosforge.xquartz.privileged_startx.plist

     

    Launch Agents:

              [loaded] com.google.keystone.agent.plist

              [loaded] org.macosforge.xquartz.startx.plist

     

    User Launch Agents:

              [loaded] com.avast.home.userinit.plist

     

    User Login Items:

              CheatSheet

              gfxCardStatus

              Quicksilver

              AppTrap

              BetterSnapTool

              Copy

              ClipMenu

              TomTomHOMERunner

     

    3rd Party Preference Panes:

              None

     

    Internet Plug-ins:

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

              Picasa.plugin

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: ON

              Auto backup: YES

              Volumes being backed up:

              Destinations:

                        LMS Backup 2.5" HDD [Local] (Last used)

                        Total size: 999.71 GB

                        Total number of backups: 6

                        Oldest backup: 2013-10-29 01:15:50 +0000

                        Last backup: 2013-11-09 06:42:08 +0000

                        Size of backup disk: Excellent

                                  Backup size 999.71 GB > (Disk size Zero KB X 3)

     

    Top Processes by CPU:

                  76%          mtmfs

                  14%          mds

                   8%          mtmd

                   7%          find

                   3%          WindowServer

                   2%          opendirectoryd

                   2%          kextd

                   1%          Google Chrome

                   1%          fseventsd

                   1%          hidd

     

    Top Processes by Memory:

              205 MB             WindowServer

              156 MB             Google Chrome

              131 MB             Google Chrome Helper

              123 MB             mds_stores

              49 MB              Copy

              34 MB              Finder

              33 MB              Terminal

              33 MB              mds

              33 MB              EtreCheck

              33 MB              TextEdit

     

    Virtual Memory Statistics:

              209 MB             Free RAM

              2.07 GB            Active RAM

              2.05 GB            Inactive RAM

              1.23 GB            Wired RAM

              3.69 GB            Page-ins

              330 MB             Page-outs

     

     

    =====================================

     

    Here is the EtreCheck for the good admin account

     

    Hardware Information:

              MacBook Pro (Retina, Mid 2012)

              MacBook Pro - model: MacBookPro10,1

              1 2.6 GHz Intel Core i7 CPU: 4 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics 4000 - VRAM: 1024 MB

              NVIDIA GeForce GT 650M - VRAM: 1024 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0

              AirPlay: Version: 1.9

              AppleAVBAudio: Version: 2.0.0

              iSightAudio: Version: 7.7.3

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:32:48

     

    Disk Information:

              APPLE SSD SM512E disk0 : (500.28 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        disk0s2 (disk0s2) <not mounted>: 499.42 GB

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

              Apple Inc. FaceTime HD Camera (Built-in)

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. BRCM20702 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

     

    FireWire Information:

     

    Thunderbolt Information:

              Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

              com.avast.PacketForwarder          (1.3)

              com.avast.AvastFileShield          (2.0.0)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

              [failed] com.paragon.ExtFS.notify.plist

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.informer.mac.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] org.macosforge.xquartz.privileged_startx.plist

     

    Launch Agents:

              [loaded] com.google.keystone.agent.plist

              [loaded] org.macosforge.xquartz.startx.plist

     

    User Launch Agents:

              [not loaded] com.avast.home.userinit.plist

     

    User Login Items:

              None

     

    3rd Party Preference Panes:

              None

     

    Internet Plug-ins:

              Default Browser.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Time Machine:

              Skip System Files: NO

              Mobile backups: ON

              Auto backup: YES

              Volumes being backed up:

              Destinations:

                        LMS Backup 2.5" HDD [Local] (Last used)

                        Total size: 999.71 GB

                        Total number of backups: 6

                        Oldest backup: 2013-10-29 01:15:50 +0000

                        Last backup: 2013-11-09 06:42:08 +0000

                        Size of backup disk: Excellent

                                  Backup size 999.71 GB > (Disk size Zero KB X 3)

     

    Top Processes by CPU:

                  59%          mtmfs

                  7%          mds_stores

                  6%          mds

                  5%          find

                  4%          UserNotificationCenter

                  2%          WindowServer

                  2%          opendirectoryd

                  1%          fseventsd

                  1%          Copy

                  0%          Google Chrome

     

    Top Processes by Memory:

              172 MB             WindowServer

              156 MB             Google Chrome

              106 MB             Finder

              106 MB             Google Chrome Helper

              62 MB              Dock

              49 MB              mds_stores

              49 MB              Copy

              33 MB              mds

              33 MB              loginwindow

              25 MB              CVMCompiler

     

    Virtual Memory Statistics:

              143 MB             Free RAM

              2.18 GB            Active RAM

              2.08 GB            Inactive RAM

              1.34 GB            Wired RAM

              3.59 GB            Page-ins

              284 MB             Page-outs

     

     

    Does this show anything useful?

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 9, 2013 7:50 AM (in response to luke_aus)

    luke_aus wrote:

     

    Drew - you asked:  "Did you check the group id's?" - what does that mean and how do I do that?

    It's the id command in Terminal.

     

    e.g.

    id drew

    id admin

     

    That will show what groups each user belongs to.

    It seems unlikly to be the issue now you have created a new user, but I thought it was worth checking back when this all started incase the user migrated without a group.

     

    The bad and good user have different login items.

     

     

    User Launch Agents:

              [not loaded] com.avast.home.userinit.plist

    User Login Items:

              None

     

    vs.

     

    User Launch Agents:

              [loaded] com.avast.home.userinit.plist

    User Login Items:

              CheatSheet

              gfxCardStatus

              Quicksilver

              AppTrap

              BetterSnapTool

              Copy

              ClipMenu

              TomTomHOMERunner

     

    That could be a cause, remove them in 'System Preferences > Users & groups'.

     

    Also I don't know what the following items could cause…

    Kernel Extensions:

              com.avast.PacketForwarder          (1.3)

              com.avast.AvastFileShield          (2.0.0)

    Problem System Launch Agents:

              [failed] com.paragon.ExtFS.notify.plist

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.informer.mac.daemon.plist

              [loaded] com.microsoft.office.licensing.helper.plist

              [loaded] org.macosforge.xquartz.privileged_startx.plist

    Launch Agents:

              [loaded] com.google.keystone.agent.plist

              [loaded] org.macosforge.xquartz.startx.plist

     

    Kernel Extensions:

    Inside /Library/Extensions/

    These also load third party code, but they insert it into the 'core' of the OS. These can be safe, however you must ensure the related tools or apps are up to date, otherwise the system is basically built upon quicksand. Remove them all & see if the OS works better.

     

    Launchd jobs: several types

    LaunchAgents          - Stored in /Library/LaunchAgents

    LaunchDaemons      - Stored in /Library/LaunchDaemons

    User LaunchAgents  - Stored in ~/Library/LaunchAgents

     

    These are all background jobs, they are not necessarily bad, but if they are loading old code it could be doing untold damage to the performance & stability of the entire OS. Focus on the System level jobs (the ones inside /Library - the system level) also look at 'failed' jobs.

     

    EtreCheck gives a status on launchd jobs…

    [loaded]                  - a running job

    [not loaded]            - jobs that are set not to run, basically harmless, remove them unless you plan to use the associated software (if it is up to date)

    [failed]                   - jobs in a crashed or unknown state, it could be forking processes or using all the system resources, remove these.

  • luke_aus Level 1 Level 1 (10 points)

     

    SOLUTION:

    Thanks for your reply Drew

    By thinking what has changed since I created a new account that may have caused the problem I figured it out - re-enable shadows (I disabled them to take a screenshot without shadows)


    I ran the following commands one at a time in terminal and its all working again:

         defaults write NSGlobalDomain NSUseLeopardWindowValues YES

         defaults write com.apple.Safari NSUseLeopardWindowValues NO

         killall SystemUIServer

     

    no log out required!

  • macmark2 Level 1 Level 1 (130 points)
    Currently Being Moderated
    Nov 9, 2013 1:19 PM (in response to luke_aus)

    YES!  This solved it for me! 

     

    A BIG BOLD THANK YOU luke_aus!

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 9, 2013 1:23 PM (in response to luke_aus)

    Congrats,

     

    That's great news for both of you.

     

  • macmark2 Level 1 Level 1 (130 points)

    Many thanks for taking the time to help, Drew. 

  • Drew Reece Level 4 Level 4 (1,195 points)
    Currently Being Moderated
    Nov 9, 2013 2:29 PM (in response to macmark2)

    macmark2 wrote:

     

    Many thanks for taking the time to help, Drew. 

    No problem, I hope everyone else tries it & has sucess too.

  • Bob Bedick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2013 2:38 PM (in response to luke_aus)

    SUCESS! This fixed it for me as well.

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