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New Macbook Air - wifi connectivity problems

446299 Views 2,049 Replies Latest reply: Apr 16, 2014 9:41 AM by thiagobona RSS Branched to a new discussion.
  • Will Battel Calculating status...
    Currently Being Moderated
    Nov 8, 2013 9:23 AM (in response to JCC123)

    I made sure to put one on CH6 (g) + 156 (n), and the other on CH11 (g) + 147 (n). They should not be interefereing and their channel widths do not overlap at all. I may try using "Auto Channel" on both and see what they do.

  • tlovejr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2013 2:30 PM (in response to vhkim)

    Returned my 2013 MBA to an Apple Store earlier this week.  Washing my hands of the entire thing.  I've got a last-gen MBP coming factory direct as we speak.  I'm willing to bet it won't have any problems.  My 2012 MBA sure hasnt...

  • jguzman12 Calculating status...
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    Nov 8, 2013 8:45 PM (in response to tlovejr)

    finally!!!!! found the solution for the wifi drops...  (i think this only apply with a few routers) but for me the problem was on my router (motorola sbg901) firewall settings: i only unchecked someting called "block ip flood detection" and also i turned off the firewall and that's the end of all my internet connection issues. In fact i now have 0% of packet loss and 15-25 ms ping (pingtest.net) in all my devices, before this tweak always tested 50-60% packet loss.

    Check your firewall settings on your routers, maybe you have this options... or try turn off the firewall.

    Now my navigation it's really fast without any drops!!!

  • ZeitgeistAu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2013 5:07 AM (in response to vhkim)

    I am having the same wifi connectivity problems with my new MacBook Air. It constantly drops in and out whereby I have had to turn down the volume and keep Skype on invisible on my MacBook Air (MBA).

     

    I just reported a problem with the screen on my MBA frequently blacking out and requiring a computer restart each time and then saw the comments on this forum were also unacceptably high. At least I now know my new MBA is not alone in its suffering – not to mention all the anguish we MBA users are having to endure. Ironically, when I took my MBA to the Apple genius bar to report my ongoing problem with the screen frequently blacking out, the man looked rather shocked with all the drop in and outs with my wifi but didn’t say it was a common problem – apparently it is!

     

    Is Apple going to do something about the range of problems plaguing MBAs or will the traditional media soon be reporting on these issues? Or do we need to inform the computer magazines directly?

  • mark1179 Level 1 Level 1 (0 points)
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    Nov 9, 2013 11:47 PM (in response to jguzman12)

    you really dont want to turn both firewall and the flood protection off. You should always have a firewall up an if its set up correctly you should have no issues. I think the flood protection is to protect against DOS attacks (denial of service attacks). Neither of these settings if set up properly would cause the wifi to act the way it does.

  • jaimehrubiks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2013 3:36 AM (in response to mark1179)

    It is not necessary to have firewall enabled for a normal internet user, however, it will not fix our problem, might have been a coincidence for him.

  • Cloudi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 1:43 PM (in response to vhkim)

    Well, well, well.......

     

    I've just done a few approximate sums:

     

    1. It's been 5 months since this thread opened.

     

    2. That's roughly 150 days of  P  A  I  N  !!!!!

     

    3.  For whatever reason, over a quarter of a MILLION views of the thread....

     

    4.  That's   2  7  5, 9  9  4   views  to be precise.

     

    5.  Have a look at a selection of the other threads in the Apple support forums to see if that's commonplace....

     

    6.  So......

     

    7.  Why, exactly, are there   1, 8 0 0   visits on average every day?

     

    8.  It's not as if the topic is interesting, political or to do with sport...... LOL

     

    9.  I'm guessing it's because there are a lot of June 2013 MBA owners out there that Apple's  F A  I  L  I  N  G.

     

     

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    .A  P  P  L  E

     

     

     

     

     

                      F  I  X      I  T!!!!

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    .                                           P  L  E  A  S  E?

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  • DougsPlace Level 2 Level 2 (230 points)
    Currently Being Moderated
    Nov 12, 2013 8:40 AM (in response to Cloudi)

    The thread metrics are disappointing; that AppleCare and Genius reps can suggest the WiFi defect is not a known issue is disingenuous. Apple customer 25 years, still waiting to purchase an MBA, to replace a 2008 MBP that always had the fan anomoly. Still waiting to purchase MBA, new AC time capsule/router, applecare coverage, because of this issue. Five months later, new buyers still reporting the defect.  Reconsidering a new MBP with AC WiFi but there seems at least some evidence those also have WiFi defect.

     

    A friend has held a friends & family discount slot for me all year, don't want to reneg or cause my friend drama, or possibly lose the discount if I need multiple return/exchanges.

     

    North of a quarter million views, botched firmware update caused ping times lag, , Mavericks released did not fix the problem, and still no acknowledgement there is any problem at all.

     

    So frustrated - my 2008 MB is falling apart - and I don't feel confident in another (large) apple purchase. In the meantime my experiment with the $200 Chromebook is still intriguing; it's light, fast, but the all-in-the-cloud ecosystem has limitations. Chrome OS is maturing but still rough around the edges. Apple should care (bad pun) that Google/Samsung are pushing into this market space like they did with smartphones.

  • hunberry Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 9:26 AM (in response to DougsPlace)

    I was contacted by apple technicians. We did several diagnostics. The last thing they figured out is that the noise-to-signal ratio was too large,  meaning that it is not their problem but a problem with my wifi environment.

    The wifi disconnects went away without me being aware of doing anything with the macair or with the router.

    Now my iPads disconnect every 2-3 minutes.

  • New MBA Calculating status...
    Currently Being Moderated
    Nov 12, 2013 12:12 PM (in response to hunberry)

    I am new to Mac, have been Linux user for many many years... 4 months ago I bought a MBA 11" and since the very first day I had problems with the wifi... after many months and many people having the same issue, this issue haven't been fix by Apple... amazing.

     

    I am quite tired of this, apple's products are totally overrated... I am not going to repeat my mistake again, I will never buy any apple product.

     

    Soon I will be an ex-Mac user.

  • andyman2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 12:56 PM (in response to DougsPlace)

    Has anyone replaced a MBA with a new rMBP (11ac model)? 

     

    Wondering if the exact same issue occurs.  I believe they both use the same 11ac broadcomm chipset but the air 2x2 and the pro is 3x3.

  • Tech Nuts Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 1:04 PM (in response to andyman2)

    I have the new 15" rMBP and I have no issues with the wifi.

  • andyman2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 1:07 PM (in response to Tech Nuts)

    Thanks.  Have you had a 2013 MBA?  Also, do you use any VPN/VOIP/RDP software?

  • SCtrojan Calculating status...
    Currently Being Moderated
    Nov 12, 2013 9:41 PM (in response to vhkim)

    Just wanted to come in here and share that I have this same issue with intermittent drops. Have tried everything in router settings with no success and obviously the firmware update last month didn't fix it either. =( Apple, plz...

  • ox518 Calculating status...
    Currently Being Moderated
    Nov 13, 2013 1:56 AM (in response to vhkim)

    Hi guys, picked up my 2013 MBA 8g/126g from TNT yesterday. I then updated the system to OXS10.9 and other apps as well. So far I have not experienced any wifi drops.

     

    I am wondering if the wifi issue for everyone here is actually started from day one or after a few days?

     

     

    Thanks.

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