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MacBook Pro Retina display burn-in?

1271198 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • randeepsbrar Calculating status...
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    Nov 10, 2013 7:45 AM (in response to M5RahuL)

    Hi Rahul

     

    My Conversation was very good beginning from customer care executive to Senior Customer executive (SCE) to Executive relation (ER) from Ireland. They took their time more than they asked me to wait. They were aware of this image retention(IR) problem faced by other rMBP users. But the reasons given by SCE and ER differed a lot. SCE gave the the edges as a reason for rejection and ER replied that IR is caused by dent on USB port. I was a hardcore Apple fan and never thought that Apple will disappoint me ever upto this extent .

     

    <Edited By Host>

  • Bf109 Level 1 Level 1 (15 points)
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    Nov 9, 2013 10:41 PM (in response to mittense)

    Terrible color shift and backlight bleeding on my LG display. The iPhone makes is look worse but it is still noticable when dark images are displayed. Screen also has terrible IR. Will be getting it replaced soon.

    IMG_1657.jpeg

  • Cyril S. Calculating status...
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    Nov 10, 2013 2:26 AM (in response to Bf109)

    what's the ref of your screen

    I have a

    LP154WT1-SJE1

    DCN3347054GFD4NAF

     

    I don't see IR but I have a slight color shift in the right bottom corner

  • LeoLZ Calculating status...
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    Nov 10, 2013 8:19 AM (in response to mittense)

    I bought a new customized rMBP 13'' a week ago, and picked up at local store. I noticed the IR issue and a darker bar on the screen in the night I opened the box. Then I took the rMBP back to local store again, looking for a replacement. They took my problematic rMBP away and ordered a new one online. What surprise me was the same new model just ordered online has a waiting time of 3-4 weeks, and the old one has returned!!! Meaning I have no new computer to use for this period of time!!! This is the worst purchase experiences of all times!!!

  • Bf109 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 10, 2013 11:51 AM (in response to Cyril S.)

    Color LCD

    LP154WT1-SJA1

    DCN2403029MF49JAE

  • Sachin jaipur Calculating status...
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    Nov 11, 2013 5:31 AM (in response to randeepsbrar)

    Hi randeep.

     

    I got the stuck pixel on my 15" retina. Went to the service center in jaipur(rajasthan) & they replaced the display without any questions. Same thing happend with my friend's 15" & he got the display replacement.

     

    I think you should come to jaipur as the service persons here are very friendly and polite.

    Also make a call to apple care india and ask them to replace your display & they will give you the case ID.

     

    Thanks

  • SwoopIOM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 6:34 AM (in response to mittense)

    Well this has really put the dampers on me buying my first ever 15" rMBP

     

    I will now wait to see if this issue is resolved by Apple before parting with my hard earned £2K

     

    Thank you to everyone who has contributed so far.

     

    Swoop

  • randeepsbrar Level 1 Level 1 (0 points)
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    Nov 11, 2013 6:41 AM (in response to Sachin jaipur)

    Hi Sachin

     

    I have done all the things. They have given me Case id, their own extension number and their email address.

    " Sab try kar liya bhai" If you have kept the job sheet by any chance, in which the problem is mentioned and their action of replacement is also mentioned may solve the problem. I never wanted to get into litigation, but there is no other option left for me my friend.

  • Sachin jaipur Level 1 Level 1 (0 points)
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    Nov 11, 2013 9:43 AM (in response to randeepsbrar)

    Ok give me your email address, will mail you the job sheet of both of us. Also you can visit apple's service center in jaipur.

  • marckiller2n Calculating status...
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    Nov 11, 2013 6:20 PM (in response to mittense)

    Hi !  I don't follow the entire conversation.  Can someone resume the last facts ? Does the display are less/equal defective than with the previous generation.    Personnaly, I have a MBPr fev 2013 with an LG rev. 2 display. I hope I will not get IR in some months...

  • Cyril S. Level 2 Level 2 (355 points)
    Currently Being Moderated
    Nov 11, 2013 8:32 PM (in response to marckiller2n)

    the new LG model SJE1 seems to be less affected than previous generation.

    I had this model for 2 weeks it did have any IR issue... even after 10 min with chest test... I had to return it because the right side was more "pink" than the rest of the display. I hope to have a good screen now.

     

    cheers

  • phuturetimes Calculating status...
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    Nov 11, 2013 10:03 PM (in response to mittense)

    late 2013 rmbp 15"

    LSN154YL01-A01

     

    not sure who the display make is. yellowing on lower portion of screen. older display?image-1.jpeg

  • scottpcs Calculating status...
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    Nov 12, 2013 10:27 AM (in response to phuturetimes)

    Based on that line of code, 'LSN' dicates that it's a Samsung display, revision A01. This is indeed an older display that was used on last year's rMBP.

     

    I went through 4 or 5 rMBPs last year and gave up. Ironically, the last replacement came with a Samsung display (the holy grail at the time as all the others had LG displays with the IR problem) but this screen was the worst in terms of uniformity.

     

    I decided to try again with the latest Haswell generation 15" rMBP and got an LG display of the 'SJE1' variety. No IR problem from what I could see but I've sent it back for replacement due to uneven whites. The bottom left third of the screen had a yellow tint / hue to it compared to the rest of the screen (similar to the image above) and for a £3000+ machine is totally unacceptable.

     

    At the very least, LG seem to have solved their IR problem but at the expense of uniformity it seems.

     

    Let's hope the replacement is up to standard, I can't stand the thought of playing this game again.

  • Rocket Man 7654 Calculating status...
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    Nov 12, 2013 11:06 AM (in response to scottpcs)

    scottpcs wrote:

     

    Based on that line of code, 'LSN' dicates that it's a Samsung display, revision A01. This is indeed an older display that was used on last year's rMBP.

     

    This is wrong. The last generation of Samsung displays was LSN154YL01001. The new generation (starting with late '13 MBP) is LSN154YL01-A01, so it is already a revised Samsung (as one could expect in an Haswell MBP).

  • SwoopIOM Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2013 11:17 AM (in response to Rocket Man 7654)

    Could someone please explain to this ordinary lay person (Me) what is a "Haswell MBP"

     

    Sorry for being stupid but this lingo means nothing to me!

     

    Swoop

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