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iPhone 5 time and date issues

120551 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • carmompsd Calculating status...
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    Apr 11, 2013 3:28 PM (in response to Hyperyellow)

    I am having the same issue with IPhone5 and I have  AT&T service! I was convinced it was an Apple Problem and they replaced my phone but i am still hqaving the same problem with keeping time witha brand new phone. It seems to be when I plog the phone in at night.It is fine when I go to bed but it somehow loses track of time during the night and does not allow the alarm to go off! The time was 7:55AM , my phone said it was 3:48.

    Tonight I am going to try

     

    not plugging it in.

    Chaging the location of where i keep my phone

     

     

    Any other thoughts? I can't bear to download a new phone again and get my email working!!

  • Lyndsb21 Calculating status...
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    Apr 11, 2013 8:44 PM (in response to carmompsd)

    Go to Settings. General. Date&Time. Turn off set Automatically and then choose your time zone and set time yourself. I have had no time problems since I have done this myself. Hope this helps :)

  • ErikHawk Calculating status...
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    Apr 16, 2013 6:30 PM (in response to Lyndsb21)

    Hi everyone! On my iPhone 5 times strays whenever the phone is in standby mode more than 30-50 seconds. Auto-update of time off. When you charge your phone from your computer, or any activity on the phone - everything is fine, until the phone has not yet translate into standby button Sleep / Wake.

     

     

     

     

    Excuse my English, I am writing from Russia.

  • mohamad shakirin Calculating status...
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    Apr 27, 2013 10:43 AM (in response to Hyperyellow)

    i also got this issue. i'm in malaysia. i have two iphone 5 white 16gb. my iphone 5 was fine. but my wife iphone5 have an issue with time. after 12 hour i look my wife phone time slow from my phone. already change time to manual. not help. reboot phone also not help. already upgrade version from 6.1 to 6.1.3 also same. also have issue with wifi connect. sometime connect sometime disconnect. who can help???need fast troubleshoot. so bored with this issue.

  • Ndshah2004 Calculating status...
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    Jun 4, 2013 2:38 AM (in response to mohamad shakirin)

    Having the exact same issue here, it's June now. My clock keeps changing sporadically, even with the set automatically feature turned off. Any fix yet?

  • Mikef330 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 13, 2013 2:38 PM (in response to Ndshah2004)

    I'm having the same problem. The time is unresponsive, automatic time is shut off. I'm about to go back to my iphone4.

  • Loanloannguyen Calculating status...
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    Aug 4, 2013 8:57 AM (in response to Hyperyellow)

    Hello,

    I'm from Vietnam and I have date and time problem 1 wk ago.

    Iphone 5, ios6, 16g, international version...

    Time does not update, even when I change to manual it simply does not work!

    Now my time has several hours late.

    I just dont know what is the specific reason because sometime it works again, for about 1 day then stops.

    Restore only help for 1 day then the prb came back! Please help me!

  • Copernic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2013 6:32 AM (in response to Hyperyellow)

    It is NOT a Verizon problem - I have the same issue here in Canada with Fido.

    It is NOT a 3G/4G problem as 1) when I sync it updates the time correcly and 2) I remove the sync feature and my time is lagging behind anyway.

    I have iPhone 5 latest OS (6.1.4?)

    Apple re-installed OS from scratch - same problem.

     

    APPLE PEASE DO SOMETHING - NOW 46 PAGES OF DISCUSSION ON THIS. THIS IS ANOYING.

  • Loanloannguyen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 15, 2013 7:06 AM (in response to Hyperyellow)

    Actually I changed my sim card and it works well since then...

  • HoddzDJ Calculating status...
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    Oct 22, 2013 5:23 PM (in response to Hyperyellow)

    I know this discussion is old and hasn't been updated in a while.  I had this problem a while back on my iPhone 5, here in the UK on the Vodafone UK network.  Last week I had the issue happen again (on a different iPhone 5, still on Vodafone UK).

     

    I popped down to the Apple Store yesterday and they said it would be a software issue whereby using the backup would mean transferring the problem from device to device.  So I wiped everything and restored to factory settings. Which means I have lost most things from my handset.

     

    I was confident he was right, but it seems the issue is still there.  I will be visiting my local Vodafone store tomorrow for a new SIM and hopefully that will sort the problem out.

     

    I must also point out, the problem is happening on iOS 7.0.2 and I updated to 7.0.3 and it's still happening.

     

    Regards, Ben Hodder.

  • toineusa Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 4, 2013 8:37 AM (in response to HoddzDJ)

    I am on 7.0.2, iphone 5c, t-mobile in North Carolina and i have wrong time for the past day.

    Both automatic and manual setting wont keep the time right more than a few minutes.

    Tried the LTE off trick and it did not work.

    Tried the network reset, did not work.

    Will update tonight to 7.0.3

  • toineusa Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 4, 2013 5:42 PM (in response to toineusa)

    Upgrade to 7.0.3 did not change a thing...

  • digitaldr99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 10, 2013 3:21 PM (in response to HoddzDJ)

    Hi HoddzDj - just wondering how you got on with changing your SIM?

     

    I've had the same problem with my iPhone5 - pretty sure it started with ios7 - update to 7.0.3 didn't help. I'm on a Tesco Mobile Ireland SIM only plan (they don't offer iPhones). Tesco mobile deny any problem at their end and no one else (apart from Tesco mobile themselves) has replied to my post on their support forum in the past 2 weeks. Anyway had a couple of lengthy web chats with Apple support and tried all their suggestions eg toggling auto time zone, location services etc all to no avail. In order to eliminate the network being the source of the problem they suggested setting the time manually - I'd already tried this though. In fact I've also turned on airplane mode but no joy. In the end they suggested restoring as a new phone in case the error was being carried over in my backup (had previuosly tried restore from backup) - this didn't work either. Since restoring I've tried airplane mode, wifi off and cellular data off and the error still persists. Also checked to see if my wifi router timeserver is accurate - it is.Synciing with itunes doesn't work either.

     

    I'm guessing that a small production run of iPhone5s have some problem keeping the correct time on ios7 - I'll put this theory to Apple tomorrow and post back afterwards. Interesting the last Apple support guy I'd talked to said he hadn't come across this problem before - will give a link to this thread tomorrow!

     

    Here's my iPhone5 info:

     

    Nice Name: iPhone 5

    Machine Model: iPhone5,1

    Name: iPhone 5

    ModelCode: iphone_5

    Family name: A1429

    Group1: iPhone

    Group2:

    Generation: 7

    CPU speed: 1.3GHz

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Production year: 2013

    Production week: 31 (August)

    Model introduced: 2012

    Capacity: 64GB

    Memory - flavour: xx

    Factory: C7 (Maybe Refurbished?)

     


  • HoddzDJ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 6:01 AM (in response to digitaldr99)

    Hi digitaldr99.

     

    Changing the SIM did not help at all. The issue is still happening and I too have tried all of those troubleshooting ideas in your post. Looking through your specs, you have a refurbished handset (as do I) which I guess could be something to do with it. However, mine is only a 16GB model.

     

    Every person I have spoken to at Apple have not heard of this issue before, and I have been fobbed off with the usualy 'it's a software issue, restore the software (not from a backup) and it will be fine' but this hasn't helped at all.

     

    I'd be interested to hear from you directly, my email is my username on these forums at gmail dot com, if you get time to drop me an emamil I have a few things you could try.

     

    Just purely for reference, here are my iPhone details...

    Nice Name: iPhone 5
    Machine Model: iPhone5,1
    Name: iPhone 5
    ModelCode: iphone_5
    Family name: A1429
    Model Number: MD297
    Group1: iPhone
    Group2:
    Generation: 7
    CPU speed: 1.3GHz
    Screen size: 4 inch
    Screen resolution: 1136x640 pixels
    Colour: Black
    Production year: 2013
    Production week: 18 (May)
    Model introduced: 2012
    Capacity: 16GB
    Memory - flavour: xx
    Factory: C7 (Maybe Refurbished?)

  • digitaldr99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 11, 2013 2:11 PM (in response to HoddzDJ)

    I had another webchat with Apple support today - after a few minutes I was put onto a senior adviser who arranged a call back from one of the engineers. Anyway the engineer called back right on time. He seemed to agree that it was not due to a wifi/carrier issue as it is still there in airplane mode/when the time was set manually. He asked me to take a few screenshots and videos and also to try to see if I could establish any pattern. He figured they might need to send me a replacement and take mine in for testing.

     

    Anyway I have discovered something new - the phone keeps perfect time as long as it's awake (I disabled autolock) Once it's put to sleep it starts loosing time and does not autocorrect when woken - the set automatically switch needs to be toggled for it to pick up the right time again.

     

    I have to say I was very impressed with Apple technical support - they escalted the problem very quickly and the engineer called me when they said he would and he gave me his extension too. I'll email him later this evening and keep you posted on my progress.

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