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"Cannot connect to iTunes Store" - iPhone 4

654040 Views 335 Replies Latest reply: Apr 19, 2014 10:29 PM by dat_assjack RSS Branched to a new discussion.
  • AmayaJV Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 26, 2013 3:03 PM (in response to tm300)

    im having the same problem. I just re-updated to the ios 7.0.2 and my itunes store wont even open. it forecloses. its very aggravating.

  • maumaubis Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 27, 2013 9:09 AM (in response to AmayaJV)

    Same here, my iTunes Store app just won't load at all. It'll stay in an infinite loading loop wiothout connecting. A post with a community advisor suggests a Restore, which is the obviouos last-ditch attempt, and without saying if it actually works as I haven't seen anyone try and have it solved yet...still rather annoying and all too frequent lately with Apple. Doesn't a new system update already do a Restore in any case?

  • dcecin Level 1 Level 1 (10 points)
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    Sep 29, 2013 3:41 PM (in response to tm300)

    I tried all of the above. Then found a post to reset the cookies in Safari. That is the only thing that worked.

     

    Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never". Said it had something to do with that setting.

    Then be sure to shutdowna and restart your phone.

  • LWheelie Level 1 Level 1 (0 points)
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    Sep 30, 2013 9:13 AM (in response to tm300)

    When I had this problem, it came down to my iPhone date / time was incorrect.  setting the phone to the correct date time immediately resolved the problem.

     

    This is a far better thing to check/try first than resetting your phone!

  • Maddmann2012 Level 1 Level 1 (0 points)
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    Oct 3, 2013 8:48 AM (in response to tm300)

    Signed out and signed back in and issue fixed crisis averted yaaaaaaay thanks

  • ripameco Level 1 Level 1 (0 points)
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    Oct 3, 2013 10:23 AM (in response to tm300)

    Had the same "cannot connect to iTunes store" issue and I was able to open iTunes store through Shazzam from one of my tags and now I can open iTunes store directly from the app on my iPhone 5s...

  • Qalex Level 1 Level 1 (0 points)
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    Oct 3, 2013 6:48 PM (in response to jkeats954)

    It didn't work for me either but then I just went to an all I downloaded earlier today in a different network and just played around with it then closed all apps went to App Store and boom it worked it was Pro Metronome btw try that hope it works

  • jmitchin Level 1 Level 1 (0 points)
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    Oct 6, 2013 12:14 PM (in response to tm300)

    Thanks dcecin for your solution. I tried everything else without results until I tried your solution "Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never"".

     

    I am using an older iPhone with version 5.0. I cannot see the logic for this to work or why Safari would have a connection with the Apple store but it works.

     

    I wanted to make this post in the hope others will try your solution and save themselves a lot of agony.

  • jagtarr Level 1 Level 1 (0 points)
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    Oct 26, 2013 9:18 PM (in response to tm300)

    hello everyone ..,,, i am banging on this from atleast one month..

     

    OK here is what works for me , im my case i was able to sign in through window's itunes but not from iphone.

     

    first of all go to this link and change your apple id (by following steps it won't effect your previous purchases)

    http://support.apple.com/kb/HT5621   (don't forget to sign out of all features and services, also from mac or windows if you have itunes installed on it)

     

    after changing your apple id , first sign in from windows or mac to itunes

     

    then connect your iphone with itunes via usb

     

    now try to sing in from iphone while connecting via usb.

     

    And here you go.... (i hope it will work for u all)

  • jazzman15 Level 1 Level 1 (0 points)
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    Nov 5, 2013 6:58 PM (in response to tm300)

    I went to view my credit card info in my itunes profile and the three digit security code somehow was removed from my profile. I re-entered the code and was able to connect to itunes with no problem.

  • Urfantasyguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 6, 2013 1:30 AM (in response to tm300)

    If you accessing on the following...here are the solutions

     

    on Iphone:

    Go to "Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never"".

     

    If you are using PC (windows)

    Check your browser if you can access the internet (for example Chrome), sometimes you need to change the Settings> Change Proxy Settings-> LAN Settings> Proxy Server (uncheck Use a proxy server).

     

    Hope that helps. 

  • PistolJoe20 Level 1 Level 1 (0 points)
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    Nov 10, 2013 4:31 PM (in response to GamblingJames)

    I cant download any apps it started saying "cannot connect to itunes store what should I do?

  • hholt Level 1 Level 1 (0 points)
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    Nov 14, 2013 8:56 AM (in response to tm300)

    Reset all setting worked perfectly, remember you'll have to verifiy your account.

  • Wish555 Level 1 Level 1 (0 points)
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    Dec 10, 2013 1:41 PM (in response to tm300)

    i have problem while make inn-app purchase.. when i make purchase it says your purchase could not be complated. for assistant ,contanct itunes store ............................. plss help meeeee

    (((((((((((((((((((((((((((((((((((((

  • luv2flutter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 10, 2013 5:14 PM (in response to Wish555)

    Hi Wish555,

     

    Often the message and situation you are describing -- "in-app purchase cannot be completed...contact iTunes store for assistance" -- is due to the payment or credit card information that Apple has on file for you either not working or needing to be updated.

     

    Before stressing to much, I would check your iTunes account and verify that your payment/credit information is accurate and up-to-date and then re-try your in-app purchase.

     

    To access iTunes payment account:

     

    • Open iTunes on your PC/Mac

    • Select "iTunes Store" located under "STORE" (usually found in the left-side window(s) selection area

    • Make sure your in the "Home" area of the iTunes Store (Home button looks like a little house at the top of the iTunes app screen)

    • On the right side of the Home screen there should be a list of links called "QUICK LINKS"

    • Under this heading you should see the clickable "Account" link

    • You may be asked for your iTunes Store/Apple login information and once you have entered that you should be taken to your main Account page where you can see your payment information at the top of the screen and other account options below.

     

    If you're a visual learner, this may help navigate the iTunes Store and Account areas:iTunes-22.jpg http://note.io/19g2Dne

     

    Best of luck!

     

    ~

    iPhone 4, iOS 6.0.1, White

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