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macbook locked!

683 Views 11 Replies Latest reply: Nov 12, 2013 6:32 AM by enaid 204 RSS
enaid 204 Calculating status...
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Nov 9, 2013 3:32 PM

After my password didn't work (I know, I probably changed it and forgot).  I tried to reset it using varous methods

and have obviously messed things up completely.  All I get now on the screen is a picture of a drum, my name

underneath and a space for 'password'. Of course, I don't know the password.  I tried the Command and "R" as

suggested in a previous post, but it doesn't work.  Is this where I have to take it to the Apple Store and hope they

can do something?  Rather embarrassing!

MacBook Air
  • applemachanic Calculating status...
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    Nov 9, 2013 3:43 PM (in response to enaid 204)

    Hi

    It's not a drum you're seeing but a padlock sign right? If so then it looks like you need to enter the firmware password which you probably don't know you have

     

    Is your MacBook Air a later i5 model or earlier Intel core 2 Duo?

    T

  • applemachanic Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 9, 2013 6:42 PM (in response to enaid 204)

    Ahh ok so then it's not a firmware issue - it just wants your password and the drum is your user icon - that through me for a bit !

    You said you couldn't Apple R on start up ? That's odd - when you try to enter a password does it not give you a hint ?

    I guess you may have to take it to Apple if none of those options worked

     

    T

  • andyBall_uk Level 6 Level 6 (17,595 points)
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    Nov 10, 2013 5:00 AM (in response to enaid 204)

    You say that Recovery doesn't work - what about Internet Recovery (which should happen automatically if normal Recovery is unavailable, although Command Option R at startup should choose it)  or  Single User ?

     

     

    OS X Internet Recovery

    New Mac models introduced after public availability of OS X Lion include the ability to start up directly from an Internet-based version of the OS X Recovery system. OS X automatically uses this feature when the Recovery System on the hard disk isn't available (such as when your hard disk encounters an issue, or when your hard disk has been replaced or erased). OS X Internet Recovery lets you start your Mac directly from Apple's Servers. The system runs a quick test of your memory and hard drive to ensure there are no hardware issues.

  • applemachanic Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 11, 2013 12:07 PM (in response to enaid 204)

    If you managed to get into Internet recovery could you not reset the password at that stage ?

    T

  • andyBall_uk Level 6 Level 6 (17,595 points)
    Currently Being Moderated
    Nov 11, 2013 1:47 PM (in response to enaid 204)

    If you can leave it started in Recovery, Internet Recovery, or Single user - then the user login password can be reset to something you know.

  • andyBall_uk Level 6 Level 6 (17,595 points)
    Currently Being Moderated
    Nov 11, 2013 3:42 PM (in response to enaid 204)

    I'm not clear on whether or not you have been able to start in Recovery... if you do manage to, then choose Terminal from Utilities there &  type resetpassword then press enter. Choose your username & follow the prompts.

     

    You should be able to start the computer & then press & hold Alt/Option as soon as you hear the chime - this should give a choice of startup disks, including the Recovery partition, if present.

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