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Why doesn't mail sync all of my IMAP folders from Gmail?

5931 Views 10 Replies Latest reply: Nov 25, 2013 1:17 AM by hugosnel RSS
KimmyMo Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 7, 2013 8:23 AM

I recently switched back to Mail after using Microsoft Outlook for Mac 2011. In setting up Mail, I have noticed that when my email folders synced, they are not the same folders that I had in my outlook. Shouldn't they all have come over, seeing as though they are stored on my IMAP server? Has anyone else experienced this, or have any insight? Maybe the problem lies with GMAIL? If anyone knows, please tell me!

Mail, OS X Mountain Lion (10.8.4)
  • Csound1 Level 7 Level 7 (32,285 points)

    How do they differ, does Mail have a lot less?

  • Csound1 Level 7 Level 7 (32,285 points)

    Verify that you set it up as Imap, the symptons sort of match what would happen if you set it up as a POP system.


    Also check the settings at the Gmail end.

  • Barney-15E Level 7 Level 7 (33,270 points)

    Take a look at this article on setting up Mail and Gmail to work together.

    Note that some suggestions may not be what you want to do, like changing the root folder. Using that tip requires that you preface all of your custom labels with [gmail]/.  Likely not what you want to do if you have a lot. mail/


    The article does discuss how to map the standard mailboxes (Sent, Trash, Junk, Drafts) to Mail so that they sync.


    I don't really have any subfolders on Gmail, so I would not have seen any of the problems you see with those.

    I've noticed when I make changes, they don't immediately sync up.

  • Csound1 Level 7 Level 7 (32,285 points)

    KimmyMo wrote:

    according to my IT dept. ANY of the folders I made in outlook should have been saved to the IMAP server, but it seems this did not happen, and I wonder why...

    The logical answer is that the folders that were made in Outlook were not in the Gmail account, most likely they were in Outlooks 'Personal Folders'


    Do you still have access to the Outlook installation?

  • Csound1 Level 7 Level 7 (32,285 points)

    You're welcome.

  • Dudley Warner Level 3 Level 3 (750 points)

    I have a similar problem  Where was the setting that you changed that caused Gmail to work?


    Thanks -


    Dudley Warner

  • hugosnel Level 1 Level 1 (0 points)

    I have a similar question concerning IMAP in general.
    I hope it is not too much off-subject but the question is general IMAP and also concerns GMAIL.

    How do I get MAIL to syncronise and download attachments which come with an email to an IMAP client.

    Big surprise, I went home with mail but the document I neeeded was not attached!

    Any ideas?



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