SuperRockStar
Level 1 (4 points)
Audio

Q: Please help...  GiO not working properly with Mainstage.  GiO lights errors, and Gio Disconnected errors.

I have a gig ion 11/22, and I am DESPERATE TO FIX THIS....

 

Mainstage 3

Brand new Macbook air

Brand new Apogee Gio

 

I've tried multiple reloads of the software

2 macbook air 13"

and 6 GiOs.

 

These things aren't talking to each other.

I bought the laptop SOLELY to run mainstage.  No other garbage is cluttering the box.

 

I have 1 concert file, with 50 songs (Patches)

Each patch has a few pedals configured on the layout screen, which are linked to the Pedalboard in Mainstage for various effects

AT MOST, I have 1-2 channel strips PER PATCH...  Nothing seriously tasking on the CPU.

THe CPU meter shows <20% capacity, always.  Usually <10%

A few of the patches have a channel strip with a 3 second .wav file (audio channel strip)  NOTHING HUGE AT ALL.

 

 

Problems scenarios:

 

1.  MAINSTAGE FREEZES ON LOAD = 3% of the time....  

 

Mainstage freezes at starup..  Jams on the "loading MIDI" message.  happens 3% of the time.

 

2. MAINSTAGE reports "GiO has been disconnected" = 100% of the time...  

 

I can sometimes play for 1 hour, no issues.... then all of the sudden, I hit a Gio Button, and i get the "Gio has been disconnected" message. I cannot play a gig, without this failing...    I have to REBOOT mainstage to get the stuff talking again, sometimes I have to RESET the Gio too (by holding a button and pulling/attaching the USB)  Sometimes Mainstage reconnects itself to Gio, most times I have to reboot everything.

 

3.  GiO LIGHTS MALFUNCTIONING. = 80% of the time.

 

Sometimes while I'm playing, the lights on the Gio fail to cycle when I press the buttons...  The lights on the MAINSTAGE screen layout behaive correctly, and the audio output is modified correctly when the buttons are pushed.... but the Gio foot switch lights fail to cycle.  For a particular song/patch, sometimes they work, other times they wont.

 

I've had Apogee tech support working on this to no avail.

They told me to unplug other usb devices.

Try new cables.

Increase the buffer size to 256 from 128 (which i did, but the latency/delay is unacceptable, and the problem still persisted anyway.)

MainStage, OS X Mountain Lion (10.8.4)

Posted on Nov 9, 2013 11:13 PM

by SuperRockStar,Solvedanswer
SuperRockStar SuperRockStar
Level 1 (4 points)
Audio
A:

Thanks

When they do finally fix it I will have a magical setup again. 

 

Thanks and please let me know what you discover.

 

Ryan

Posted on May 13, 2014 8:15 AM

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SuperRockStar

Q: Please help...  GiO not working properly with Mainstage.  GiO lights errors, and Gio Disconnected errors.

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  • by elblaut,

    elblaut elblaut Nov 12, 2013 3:33 AM in response to SuperRockStar
    Level 1 (0 points)
    Nov 12, 2013 3:33 AM in response to SuperRockStar

    The macbook air has only USB 3.0 ports if I'm not mistaken. I have heard that the GiO doesn't always work reliable on USB 3.0 ports. Maybe you try to connect GiO to the Mac through a USB 2.0 hub.

  • by SuperRockStar,

    SuperRockStar SuperRockStar Nov 13, 2013 9:58 PM in response to elblaut
    Level 1 (4 points)
    Audio
    Nov 13, 2013 9:58 PM in response to elblaut

    Thank you very much.

    I was able to identify this issue, and I did install a Belkin 2.0 Powered USB Hub.

     

    Unfortunately, the problems persist.  One of these crazy things.  I've got service calls in to Apple and Apogee...  but it is a difficult thing for them to trace.

     

    I am desperate for any help possible.

     

    Thanks

    Ryan

  • by elblaut,

    elblaut elblaut Nov 14, 2013 4:16 AM in response to SuperRockStar
    Level 1 (0 points)
    Nov 14, 2013 4:16 AM in response to SuperRockStar

    Hmm... have you ever tried a SMC and PRAM reset?

  • by SuperRockStar,

    SuperRockStar SuperRockStar Nov 14, 2013 6:39 AM in response to elblaut
    Level 1 (4 points)
    Audio
    Nov 14, 2013 6:39 AM in response to elblaut

    This is the first I've heard of such a step. 

     

    I've never reset those, don't know how, open to suggestions or can research online if available.

  • by SuperRockStar,

    SuperRockStar SuperRockStar Nov 14, 2013 8:14 AM in response to elblaut
    Level 1 (4 points)
    Audio
    Nov 14, 2013 8:14 AM in response to elblaut

    I do know that I have taken the macbook air back to the Apple Genius Bar, and they have re-imaged it, as new out of the box...  Then I prought it home and "restored" from the time machine.

     

    I don't know if the above resetting would have served to reset the stuff you mentioned?

    Ryan

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Jan 9, 2014 12:35 PM in response to SuperRockStar
    Level 1 (30 points)
    Jan 9, 2014 12:35 PM in response to SuperRockStar

    Super,

    I have a new Macbook Pro with Retina and an Apogee Gio and use Mainstage 3 under Mavericks (OS X 10.9.1).  I am experiencing similar problems to yours so I do not believe it is a problem with your particular machine or set up.  I have been using Mainstage and the Gio for a few years under Snow Leopard and Mainstage 2 without these particular issues.

     

    I am having the same hang on 'waiting for midi' at startup when the Gio is plugged into the USB port.   This seems to be occurring more and more.  I tried both ports on the Macbook Pro and it occurs on both of them sporadically.  I would say maybe 10% of the time.   I have discovered if you unplug the Gio usb cable at this point and plug it back in it will allow sometimes allow Mainstage to finish booting up. 

     

    The Gio is disconnected message I only had one time.  Only appeared the very first time I was using it on my new system.  I believe this was under Mavericks 10.9 (not 10.9.1).  I haven't been getting that message since.

     

    The Lights on the Gio hardware unit and Mainstage do not appear to be working properly here as well.  They seem to work properly for a while but then they lose sync with the templates.  I initially thought this might be caused by my particular custom template.   I tested today using the stock Gio Mainstage template from Apogee and the lights begin to lose sync on the Gio.  Buttons mapped to various pedals or amp settings on the Gio will sometimes stay on when they are supposed to go off or visa versa.  Using the looping functions the various foot pedal buttons sometimes display incorrectly (on when they are supposed to be off). 

     

    I believe the problems are  with Apogee's Gio driver or a software issue with Mavericks.

    I have filled out a feedback form to report this to Apple.  I would recommend you do this as well so they know it is an issue.  http://www.apple.com/feedback/
    I would also contact Apogee and see if they have an updated driver coming soon or if they have any other recommendations.

     

    If you resolve this issue or hear anything, please post.  Thanks.

  • by aerol,

    aerol aerol Jan 9, 2014 2:33 PM in response to Joseph Rizzo
    Level 3 (555 points)
    iOS Apps
    Jan 9, 2014 2:33 PM in response to Joseph Rizzo

    I'm on 10.9.1 with the older driver and things are working ok in MainStage 3.0.2. Have you updated to the latest Apogee driver for Mavericks?

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Jan 9, 2014 2:55 PM in response to aerol
    Level 1 (30 points)
    Jan 9, 2014 2:55 PM in response to aerol

    I am using the driver from Apogee for the Gio dated Oct 23rd, 2013 and using MainStage 3.0.2 with OS 10.9.1  

    The main issue for me is that the lights on the Gio start to lose their sync with the Mainstage template(s).  The issue doesn't occur right away - usually begins to occur after a few minutes of using the Gio pedal.

     

    This occurs even using the stock template for Mainstage downloaded from Apogee's web site - some of the pedal button lights will stay on when they are not supposed to and visa versa.  This is also happening with Loopback. For instance the record button will stay lit when it is not supposed to as well as the play button. 

     

    I initially thought the issue was related to a wrongly customized template but I have been testing with the stock templates provided and the issue is occuring.

     

    The pedal buttons on the Gio do actually turn on and off the effects properly in Mainstage but specifically the lights on the Gio sometimes will not turn on and off the way they should. 

     

    I used the Gio under Snow Leopard for years on a Macbook Pro 17" and did not have these issues.  I am not sure if this is related to the USB 3.0 ports on the new Macbook Pros or Mavericks or the Apogee driver.

  • by SuperRockStar,

    SuperRockStar SuperRockStar Jan 9, 2014 3:00 PM in response to Joseph Rizzo
    Level 1 (4 points)
    Audio
    Jan 9, 2014 3:00 PM in response to Joseph Rizzo

    Thx much

     

    Neither apogee or apple could ever help me

     

    I had to ditch the gio, and go with a separate midi controller and a separate audio interface.   This new setup worked flawlessly. 

     

    However, I found that even the best audio interfaces, incl apogee duet , did not produce as good of a guitar sound.  The effects in main stage sounded like crap on different audio interfaces

    Maudio mtrak

    Maudio mtrak plus

    Apogee duet

    Apogee one

    Etc

     

    Then, I realized I could use the gio just as an audio interface , and use the separate midi controller to turn effects on and off.  So far this has worked with no errors.  However, it is a sucky and expensive solution to what the gio should have done all along. 

     

    I just upgraded to the new mainstage 3.2 version.  I thought it was funny that apple described the updates as having "several stability improvemts".... Whatever that means.   Anyway, I don't know if that fixed anything for me. 

  • by SuperRockStar,

    SuperRockStar SuperRockStar Jan 9, 2014 3:02 PM in response to aerol
    Level 1 (4 points)
    Audio
    Jan 9, 2014 3:02 PM in response to aerol

    Hi

    I am not running mavericks.  I am running 10.7 or 8 I think

     

    Apogee told me that the use apples midi driver.

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Jan 9, 2014 3:14 PM in response to SuperRockStar
    Level 1 (30 points)
    Jan 9, 2014 3:14 PM in response to SuperRockStar

    I am using the Gio just primarily for the midi functionality - to turn the Mainstage effects on and off and Loopback, etc - not as the main audio interface.  I am using a different audio interface for that. 

     

    If what Apogee told you is true, then I think the issue may be with Apple's midi driver not functioning properly with the Gio (turning the lights on and off) or possibly with Mainstage. 

  • by SuperRockStar,

    SuperRockStar SuperRockStar Jan 9, 2014 3:22 PM in response to Joseph Rizzo
    Level 1 (4 points)
    Audio
    Jan 9, 2014 3:22 PM in response to Joseph Rizzo

    Hi

    I had the same problems with the gio lights not syncing with mainstage

     

    Apogee told me that was due to a problem with usb3 ports.  They told me to get a powered usb2 hub, and plug the gio into that.  It solved the lights problem, but did not solve the crashing.

  • by SuperRockStar,

    SuperRockStar SuperRockStar Jan 9, 2014 3:26 PM in response to Joseph Rizzo
    Level 1 (4 points)
    Audio
    Jan 9, 2014 3:26 PM in response to Joseph Rizzo

    Something just got wacky

    New USB 3.0 ports

    New version of Mac OS

    New version of mainstage

     

    The only thing that didn't change, was the gio.

     

    Although I will add that apogee techs were able to reproduce the crashing problems on their end, using an older Mac computer, likely had usb2 ports????

     

    Complex.

     

    Even with gio and a separate midi controller.   The main stage software is still far better for me than zillions of complex pedals. 

  • by Joseph Rizzo,

    Joseph Rizzo Joseph Rizzo Jan 13, 2014 5:42 PM in response to SuperRockStar
    Level 1 (30 points)
    Jan 13, 2014 5:42 PM in response to SuperRockStar

    Super,

    Hi, I know you specified you are using 'powered' usb 2.0 hub?  Did you happen to try a 'self powered' usb 2.0 hub (one without a separate power adapter)? 

    I would rather not have to deal with another larger power adapter if it is not necessary. 


    I am reading some conflicting information on the web regarding this.  Apogee's own web site has in their knowledge base that one can use either type of hub; however, when I contacted them directly they indicated a 'powered' hub.  On another discussion board a guy mentioned he just connected a 4 port usb self powered hub to the Apogee usb cable and it seemed to work ok.

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