Drewli77

Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..

 

My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others.  Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.

 

And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.

 

PLEASE HELP!!! Thanks in advance

 

 

Using EtreCheck, pls see below report:

 

Hardware Information:

          MacBook Air (13-inch, Mid 2012)

          MacBook Air - model: MacBookAir5,2

          1 1.8 GHz Intel Core i5 CPU: 2 cores

          4 GB RAM

 

Video Information:

          Intel HD Graphics 4000 - VRAM: 1024 MB

 

System Software:

          OS X 10.9 (13A603) - Uptime: 0 days 0:11:45

 

Disk Information:

          APPLE SSD SM256E disk0 : (251 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

USB Information:

 

 

 

 

 

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Kernel Extensions:

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

          [loaded] com.paragon.NTFS.trial.plist

          [loaded] com.paragon.NTFS.upd.plist

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.adobe.SwitchBoard.plist

          [loaded] com.microsoft.office.licensing.helper.plist

          [loaded] net.sourceforge.MonolingualHelper.plist

 

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.hp.messagecenter.launcher.plist

 

User Launch Agents:

          [loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

          [loaded] com.google.keystone.agent.plist

 

User Login Items:

          None

 

3rd Party Preference Panes:

          Flash Player

          Language Aid

          MagicPrefs

          Paragon NTFS for Mac ® OS X

 

Internet Plug-ins:

          AdobePDFViewer.plugin

          AdobePDFViewerNPAPI.plugin

          CMBSecurity.plugin

          Default Browser.plugin

          Flash Player.plugin

          FlashPlayer-10.6.plugin

          JavaAppletPlugin.plugin

          nplastpass.plugin

          QuickTime Plugin.plugin

          SharePointBrowserPlugin.plugin

          Silverlight.plugin

 

User Internet Plug-ins:

          aliedit.plugin

          Google Earth Web Plug-in.plugin

          QQMail.plugin

          QQMail.plugin

          txftn.plugin

          RealPlayer Plugin.plugin

          txftn.plugin

 

Bad Fonts:

          None

 

Top Processes by CPU:

             100%          com.apple.internetaccounts

               4%          WindowServer

               4%          com.apple.WebKit.WebContent

               2%          EtreCheck

               1%          Safari

               1%          Activity Monitor

               0%          fontd

               0%          hidd

               0%          sysmond

               0%          aosnotifyd

 

Top Processes by Memory:

          1.62 GB            com.apple.internetaccounts

          180 MB             com.apple.IconServicesAgent

          143 MB             com.apple.WebKit.WebContent

          111 MB             Safari

          49 MB              Dock

          45 MB              WindowServer

          37 MB              mds_stores

          37 MB              Activity Monitor

          33 MB              Finder

          25 MB              com.apple.WebKit.Networking

 

Virtual Memory Statistics

          35 MB              Free RAM

          1.51 GB            Active RAM

          1.48 GB            Inactive RAM

          587 MB             Wired RAM

          252 MB             Page-ins

          840 KB             Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

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Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

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  • by francoisbernard,

    francoisbernard francoisbernard Nov 12, 2013 12:42 AM in response to mrsfuss
    Level 1 (0 points)
    iWork
    Nov 12, 2013 12:42 AM in response to mrsfuss

    Hi,

    If you talk about the last Mavericks update supposed to solve problems with Gmail accounts (released on november 9th), it didn't change anything.

     

    That's why I am so thankful for nothin7 ! this is the best thing that has happened since the Mavericks struck us !!

  • by mrsfuss,

    mrsfuss mrsfuss Nov 12, 2013 6:24 AM in response to francoisbernard
    Level 1 (0 points)
    Nov 12, 2013 6:24 AM in response to francoisbernard

    Here I thought I'd been saved. Tried to download the newest Mavericks, and (I can't believe this) when I tried to sign in to the app store, some other person's Apple ID pops up, and I can't get rid of it!

     

    Screen Shot 2013-11-12 at 8.08.46 AM.png

  • by satcomer,

    satcomer satcomer Nov 12, 2013 6:32 AM in response to mrsfuss
    Level 4 (1,110 points)
    Nov 12, 2013 6:32 AM in response to mrsfuss

    Sign into Apple - My Apple ID and see if you can long right onto the server.  If this was never your Apple ID name do it as quickly as possible and make sure your iTunes account password is change too.  IMHO if you have never used this e-mail account as you Apple ID then your account has been possibly hacked.

  • by mrsfuss,

    mrsfuss mrsfuss Nov 12, 2013 7:25 AM in response to satcomer
    Level 1 (0 points)
    Nov 12, 2013 7:25 AM in response to satcomer

    Thanks ... I have no problem logging in to Apple or iTunes or the Apple Store. It's when I try to download the full version of Mavericks that this other ID pops up, and I'm not allowed to change it. I then tried to just download an update, but there doesn't seem to be one available. I have the first version of Mavericks, so was trying to overwrite it with the new full version.

  • by Trent222,

    Trent222 Trent222 Nov 14, 2013 3:18 PM in response to Drewli77
    Level 1 (0 points)
    Nov 14, 2013 3:18 PM in response to Drewli77

    I found that I also had two accounts under Internet Accounts in Prefs for the same Exchange account.  I removed one and turned on all services for the other and now my Mac Mail syncs with Exchange under Mavericks.

  • by Jay3903,

    Jay3903 Jay3903 Nov 21, 2013 2:32 PM in response to Drewli77
    Level 1 (0 points)
    Nov 21, 2013 2:32 PM in response to Drewli77

    After reading all the replies in this thread I decided to restore the Accounts.plst file from a time machine backup from just before I did the upgrade and it seems to be working.

  • by Judy,

    Judy Judy Nov 21, 2013 3:08 PM in response to Brad Skidmore
    Level 4 (2,259 points)
    Safari
    Nov 21, 2013 3:08 PM in response to Brad Skidmore

    my accounts.plist file is only 61 KB, so I don't think that is my problem.

    My mail was working fine until yesterday. Then I added 4 accounts and it was still working fine.

    But then I quit mail and now I can't get it to open. The application stops responding.

     

    The accounts all work just fine on my iPad, but not on my MBP with Mavericks.

    I don't really know what to do about it. Can anyone help?

  • by JaxTJ,

    JaxTJ JaxTJ Nov 26, 2013 5:40 PM in response to Drewli77
    Level 1 (0 points)
    Nov 26, 2013 5:40 PM in response to Drewli77

    Very happy to have found this thread.  I was having another, worse problem.  It seemed like http was completely blocked.  I could not connect to the web from any browser, but SMB/FTP worked fine on the local network.  I also could ping and traceroute to google.com. 

     

    Using the info in this posting, I deleted Accounts.plist and after that, rm'd the MailData folder and gave it a reboot for good measure.  Had to add the Google account back in, but am good to go now. 

     

    Thanks, all!

     

    Travis

  • by genyoung,

    genyoung genyoung Dec 3, 2013 9:06 AM in response to Drewli77
    Level 1 (10 points)
    Dec 3, 2013 9:06 AM in response to Drewli77

    Thanks for the fixes.  I waited more than a month to install Mavericks (installed yesterday 12/2/13) and I see that there was a Mail update, so I don't understand why I still had this problem.  Deleting my huge plist file allowed Mail to work, but it's still using about 25% CPU.  Wondering if I need to reinstall Mavericks.  I so appreciate all the smart people on the forum.  Thank you, thank you.

  • by FranklyPhoney,

    FranklyPhoney FranklyPhoney Dec 12, 2013 7:07 PM in response to Brad Skidmore
    Level 1 (15 points)
    Dec 12, 2013 7:07 PM in response to Brad Skidmore

    This was driving me crazy .... Short trip.  Awesome fix. Thanks so much.

  • by Olivke,

    Olivke Olivke Jan 13, 2014 12:45 PM in response to Drewli77
    Level 1 (0 points)
    Jan 13, 2014 12:45 PM in response to Drewli77

    WONDERFULL

     

    This accounts.plist was indeed the painfull bug

     

    Just delete it and recreate the accounts manually

  • by mark_uk_aus,

    mark_uk_aus mark_uk_aus Jan 15, 2014 3:24 PM in response to Brad Skidmore
    Level 1 (10 points)
    Jan 15, 2014 3:24 PM in response to Brad Skidmore

    Thanks Brad,

     

    this worked. The .plist went from 32Mb to 25kb after I edited out the duplicate entries, and the mail which had been running slower and slower over the last few months now snaps into life.

  • by tadcrawfordmv,

    tadcrawfordmv tadcrawfordmv Feb 6, 2014 8:01 AM in response to genyoung
    Level 1 (0 points)
    Feb 6, 2014 8:01 AM in response to genyoung

    Ditto.  I really appreciate all of the great suggestions here.

     

    My Accounts.plist was not terribly large, but it did show a number of expired accounts.  I deleted it and re-entered my active accounts (2 GMail IMAP and 1 Comcast POP) manually, which was very easy.  My new Accounts.plist is only 9KB.  Mail now launches very quickly, and I have plenty of free memory and CPU capacity.

     

    It still takes a long time for my folders to be populated with email messages whether those synced with the GMail server (where I have over 40,000 messages) and/or those I have placed "On My Mac" in a large hierarchical suite of folders.  Any suggestions?  For example, is there an efficient way to batch delete all emails stored in these folders that are older than say 1/1/2011?  I have already deleted all emails on the GMail server older than 1/1/2011, but that does not appear to have had any impact on those stored "On My Mac".

  • by Brad Skidmore,

    Brad Skidmore Brad Skidmore Feb 6, 2014 11:04 PM in response to tadcrawfordmv
    Level 1 (10 points)
    Feb 6, 2014 11:04 PM in response to tadcrawfordmv

    "is there an efficient way to batch delete all emails stored in these folders that are older than say 1/1/2011"

     

    From within Mail there is an easy way to do this.

    Just create a smart mailbox (Mailbox menu > New smart mailbox) and choose the date criteria (last viewed or received) that you want to base your deletion cut-off on.

    If you only want to delete from a specific folder or mailbox, choose it by including criteria "Message is in mailbox".

  • by tadcrawfordmv,

    tadcrawfordmv tadcrawfordmv Feb 7, 2014 7:15 PM in response to Brad Skidmore
    Level 1 (0 points)
    Feb 7, 2014 7:15 PM in response to Brad Skidmore

    Brad -

    Great tip!  I used a smart folder to seek all messages before 1/1/11 excluding those in selected folders.  My only disappointment was that the filter did not include sub-folders.  I found a fairly reasonable workaround.  I sorted all messages before 1/1/11 by mailbox and then selectively deleted those I didn't want. 

    Again, thanks for the great suggestion.

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