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Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

15388 Views 21 Replies Latest reply: Mar 29, 2014 11:33 PM by LifeboatParty RSS
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Deuce-17 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 6, 2013 11:29 AM

Hi,

 

After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.

 

I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings.  I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).

 

I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer.  No matter what I do, nothing works.

 

I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work.  I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.

 

Are any of you experiencing problems like this?  I could really use some help.

 

Thanks for all your support.

iPhone 5, iOS 7.0.3
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