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Austen1981

Q: When my iPhone  5 is on the lock screen it does not ring it goes to voicemail but when it is  not locked and  it does ring please help

When my iPhone  5 is on the lock screen it does not ring it goes to voicemail but when it is  not locked and  it does ring please help

iPhone 5, iOS 7.0.2

Posted on Oct 6, 2013 8:08 AM

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Q: When my iPhone  5 is on the lock screen it does not ring it goes to voicemail but when it is  not locked and  it do ... more

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  • by kirstinicole,

    kirstinicole kirstinicole Oct 6, 2013 10:34 AM in response to Austen1981
    Level 1 (0 points)
    Oct 6, 2013 10:34 AM in response to Austen1981

    Check your "Do Not Disturb" setting, chance are it is activated the when you are iin llock screen it is automatically silence. hope this help.

  • by Grammy Karen,

    Grammy Karen Grammy Karen Nov 12, 2013 2:28 PM in response to kirstinicole
    Level 1 (0 points)
    Nov 12, 2013 2:28 PM in response to kirstinicole

    Thanks Kirstinicole - your solution worked for me too.

     

    What is puzzling is that I didn't change the "Do Not Disturb" settings and I know I checked a while ago that they were off!

     

    Is it possible this is a glitch from the upgrade to IOS 7?

  • by HMCITadmin,

    HMCITadmin HMCITadmin Apr 24, 2014 12:08 PM in response to Austen1981
    Level 1 (5 points)
    Apr 24, 2014 12:08 PM in response to Austen1981

    FOR SOME UNUSER-Friendly reason.  The assistive touch status of muting can affect whether the phone can ring while it is screen locked, even DND is turned off. volume is on , etc...  Under accessibility options select   ASSISTIVE TOUCH  Then select the White circle  Then select the Device icon of an Iphone  Then select Unmute.  (this will then show a button of a bell with a line through it)- Note this is the action  the button will do when selected not the status of the process.    Then exit the assistive touch/accessibility options