HT201365: Find My iPhone Activation Lock
Learn about Find My iPhone Activation LockQ: When my iPhone 5 is on the lock screen it does not ring it goes to voicemail but when it is not locked and it do ... When my iPhone 5 is on the lock screen it does not ring it goes to voicemail but when it is not locked and it does ring please help more
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All replies
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Helpful answers
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Oct 6, 2013 10:34 AM in response to Austen1981by kirstinicole,Check your "Do Not Disturb" setting, chance are it is activated the when you are iin llock screen it is automatically silence. hope this help.
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Nov 12, 2013 2:28 PM in response to kirstinicoleby Grammy Karen,Thanks Kirstinicole - your solution worked for me too.
What is puzzling is that I didn't change the "Do Not Disturb" settings and I know I checked a while ago that they were off!
Is it possible this is a glitch from the upgrade to IOS 7?
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Apr 24, 2014 12:08 PM in response to Austen1981by HMCITadmin,FOR SOME UNUSER-Friendly reason. The assistive touch status of muting can affect whether the phone can ring while it is screen locked, even DND is turned off. volume is on , etc... Under accessibility options select ASSISTIVE TOUCH Then select the White circle Then select the Device icon of an Iphone Then select Unmute. (this will then show a button of a bell with a line through it)- Note this is the action the button will do when selected not the status of the process. Then exit the assistive touch/accessibility options